最高の Ross Powell ポッドキャスト (2024)

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KING-ESQUE HORROR with NAT CASSIDY 1:32:30

5d ago1:32:30

1:32:30

Nat Cassidy joins the show to talk about THE KING! What do we mean when we describe something as "King-Esque" horror, is Salem's Lot a good example of this? And why didn't the HBO Salem's Lot movie feel like it was effective? We then inject a healthy does of Nat Cassidy's Nestlings to the conversation, exploring vampires, organic settings, and much…

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How the Media Downplays the Far-Right Threat (w/ Parker Molloy) 59:13

12d ago59:13

59:13

An important theme of this show is the role of rhetoric in politics. It's not just the arguments we make that matter, but when we choose to make them, and how we talk about political issues. And we can learn a lot about the people who disagree with us not just by parsing their arguments, but by paying attention to when and how they make them. This …

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The Ethics of Democratic Participation (w/ Andy Craig) 43:33

26d ago43:33

43:33

We're staring down the barrel of a presidential election, one that highlights deep questions about democracy and political participation. If our goal is radically more freedom, how should we think about democracy's place in achieving that, given that the popular will often isn't for more freedom. And if the system, as it exists, is rather far from …

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The Democrats’ New Rhetoric of Freedom (w/ Joshua Eakle) 58:07

1M ago58:07

58:07

When Biden dropped out of the presidential race and Harris took over, we witnessed not just a change in candidate, but a change in rhetoric. Harris's campaign began talking in the language of "freedom" and "liberty." Harris's running mate, Tim Walz, contrasted himself with the meddlesome social conservatism of JD Vance by saying he was for "minding…

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Liberalism versus Progressivism (w/ Samantha Hancox-Li) 45:42

2M ago45:42

45:42

This, as it says on the tin, is a show about liberalism. But teasing out what that term means can be challenging. Not just because it's philosophically complex, but because common usage of terms doesn't always conform to rigorous conceptual categories, and even when it does, language evolves. That's the jumping off point for today's conversation. M…

1
Pluralism and Liberalism (w/ Jacob T. Levy) 45:26

2M ago45:26

45:26

A liberal society is necessarily an open and diverse one. When people are free to move and free to choose, a country's population and culture will reflect all those differences in tastes, preferences, and ways of living. And that's part of what makes liberalism so great. But a pluralistic society can be bothersome for those who'd prefer everyone be…

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Transform Your Contact Centre Through Data-Driven Strategies with Daryl Wilkes 33:55

2M ago33:55

33:55

In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Daryl Wilkes, Director of Customer Care at ASOS. With a distinguished career spanning various high-impact roles in transformation and strategy across multiple industries, Daryl brings a wealth of experience in steering customer service operations into new digital fro…

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Liberalism as Emancipation (w/ Janet Bufton) 49:01

3M ago49:01

49:01

I'm joined today by Janet Bufton, Program Coordinator & Co-Founder at the Institute for Liberal Studies. I'm a little embarassed it's taken me this long to get her on the show, because she's one of the most thoughtful advocates out there of the kind of genuine and broad liberalism--and liberal values--that are at the heart of ReImagining Liberty. W…

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Transform Your Contact Centre Through Customer Expectations with Steve Sullivan 34:41

3M ago34:41

34:41

In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Steve Sullivan, a distinguished freelance consultant and interim manager with over 20 years of experience in Omni Channel customer experience and management. Steve brings a wealth of knowledge in optimising customer engagement and leveraging compliance for competitiv…

1
Remembering David Boaz: A Conversation with His Closest Colleagues 53:01

3M ago53:01

53:01

On June 7th, David Boaz died. He was the Executive Vice President of the Cato Institute, author of *The Libertarian Mind*, and the most important figure in the libertarian movement in the last half century. He was also my mentor, my close friend, and, for twelve years, my boss. I had the privilege of holding, for the first two of those years, what …

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HORROR'S WEIRD EXPERIMENTS w/ JOSH MILLICAN 56:18

3M ago56:18

56:18

Josh Millican joins the podcast to talk about Weird Science in Horror, including his new book, TELEPORTASM, along with the movies THE FLY and JOHN DIES AT THE END. Grab some soy sauce, a notebook to keep track of all of Josh's movie recommendations, and enjoy as we take a wild little trip together.William Sterling による

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Transform Your Contact Centre Through Punk CX with Adrian Swinscoe 28:58

3M ago28:58

28:58

In this thought-provoking episode of Talk Time with MaxContact, host Sean McIvor welcomes back Adrian Swinscoe, the maverick mind behind the Punk CX philosophy. Adrian, author of "Punk CX" and "Punk XL", challenges listeners to rethink everything they know about customer experience in contact centres. Drawing parallels between the music industry's …

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SCARY FRIENDS SCARING FRIENDS w/ JOSH MALERMAN and ROSS JEFFERY 1:04:51

4M ago1:04:51

1:04:51

Josh Malerman and Ross Jeffery join the show to talk about their newest books, INCIDENTS AROUND THE HOUSE, and I DIED TOO, BUT THEY HAVENT BURIED ME YET, as well as the collaborative, almost serialized way that they wrote the books together. We dig into the importance of writing partners, friendships in the horror community, and some of the ways th…

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We Need More Emotion in Politics (w/ Jason Canon) 47:05

4M ago47:05

47:05

Politics gets pretty emotional, and we typically view that as bad. The political scene would be better, we suppose, if more people could set aside their emotions and rationally engage with the hard questions. My guest today isn't so sure. Jason Canon is a PhD candidate at the University of Cambridge in political science, and while he doesn't reject…

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Greatest Hits: Leadership Lessons from the Contact Centre Frontlines with Clayton Drotsky 32:36

4M ago32:36

32:36

In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Clayton Drotsky, founder of Growth Crew Limited and a veteran of the contact centre industry. With 17 years of experience leading contact centres globally, Clayton shares his unique perspective on leadership, having started his career on the frontlines. Clayton discu…

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MAD AXE SPECIAL w JOEY POWELL, CHLOE SPENCER, and WENDY DALRYMPLE 55:44

4M ago55:44

55:44

The head of Mad Axe Media joins the show to talk about some of Mad Axe's upcoming projects, including Readings From Cursed Room 301 and the Totally Freaked novella series, along with included authors Chloe Spencer and Wendy Dalrymple, with their featured storiesWilliam Sterling による

1
Transform Your Contact Centre Through Dialogue with Nathan Dring 28:26

5M ago28:26

28:26

In this episode of Talk Time with MaxContact, Nathan Dring, Founder and Director of Nathan Dring and Associates Ltd, joins Sean McIver to discuss integrating learning into daily operations, building trust through conversations, and the impact of remote work on team dynamics. They also touch on the role of managers in driving cultural change and the…

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The Ideology of Christian Nationalism (w/ Paul Matzko) 56:31

5M ago56:31

56:31

Among the various ideologies opposing liberalism that have seen new or renewed prominence in the last decade is Christian nationalism. It motivates quite a lot of the far right in the culture war, played a role in the attempted overthrow of American democracy on January 6th, and seems to be everywhere on social media. But what is it? Where did it c…

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Expert Analysis: Leading and Empowering Hybrid and Remote Teams in Contact Centres 36:39

5M ago36:39

36:39

Welcome to another episode of Talk Time! In this special episode we’re focusing on hybrid and remote working in contact centres, delving into how to effectively manage a hybrid or remote team, support their work-life balance, and keep customers at the organisation's core. This episode features insights from George Frater of ProblemShared, Danny War…

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BANNED BOOKS w/ VINCENT V CAVA 1:07:35

5M ago1:07:35

1:07:35

Join host William Sterling and guest Vincent Vena Cava as we talk about Banned Books and the Shadows in the Stacks charity anthology, with a couple of Deadites mixed in for good measure.William Sterling による

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Radicalism and Rhetoric (w/ Cory Massimino) 54:42

5M ago54:42

54:42

Today's conversation is a good one, but I struggle to come up with a straightforward summary for this intro. I brought back on my good friend, and frequent guest, Cory Massimino to discuss anarchism in theory and practice. And that where we start. But we also get into a larger conversation about the nature of political debate, and the rhetoric of p…

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Contact Centre Innovation 101 with Paul Weald 35:35

5M ago35:35

35:35

In this episode of Talk Time with MaxContact, Paul “The Contact Centre Innovator” Weald, Director of Multichannel Customer Experience, joins Sean McIver to share his perspective on contact centre innovation and what it takes to make significant improvements to customer experience. They dive into the importance of balancing demand with smart contact…

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The Challenge of Gun Violence (w/ Trevor Burrus) 45:55

6M ago45:55

45:55

One of my goals for this show is to explore the complexities of issues people have strong opinions about and assume are straightforward. And it's difficult to think of one that fits that bill better than guns. Today I'm joined by my long time friend and Free Thoughts podcast co-host, constitutional lawyer Trevor Burrus. We talk about the causes of …

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Behind the Scenes: Building & Launching MaxContact's Spokn AI Speech Analytics 40:36

6M ago40:36

40:36

In this special episode of Talk Time with MaxContact, Ben Booth, CEO at MaxContact, and Matthew Yates, VP of Engineering at MaxContact, join Sean McIver to unveil Spokn AI, our exciting new speech analytics product. In just twelve short months, Spokn AI went from concept to reality, with its first client going live in just two weeks. Ben and Matthe…

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The Nature of Ideology (w/ Jason Blakely) 55:05

6M ago55:05

55:05

We’re all ideological, even if we don’t admit it. We like to think of everyone else as ideological, but imagine our own views to be “reality-based,” simply a clear-eyed picture of how things really are. That's nonsense, and today's episode is all about why. My guest is Jason Blakely, a political science professor at Pepperdine University and author…

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Engage and Excel Your Contact Centre Team with Dave Clowes 33:51

6M ago33:51

33:51

In this episode of Talk Time with MaxContact, Dave Clowes, Contact Centre Manager at NHS Shared Business Services, joins Sean McIver to explore the topic of team engagement. They share innovative strategies for motivating contact centre agents, performance management techniques, and the need to balance engagement metrics with employee morale. Dave …

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Myths of Populist Economics (w/ Ryan Bourne) 53:28

7M ago53:28

53:28

Populism is a bundle of bad ideas motivated primarily by grievances. Once result is set of economic preferences that will only make the country poorer. With populism on the ballot in November, I've brought on my friend and old colleague Ryan A. Bourne to talk about the errors of populist economics. Ryan is the R. Evan Scharf Chair for the Public Un…

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Effective Strategies for Outsourced Contact Centres with Neville Doughty 33:20

7M ago33:20

33:20

In this episode of Talk Time with MaxContact, Neville Doughty, Partnership Director at Contact Centre Panel, joins Sean McIver to explore how situational CX elevates customer service, the importance of pairing the right business with the right outsourced partner to deliver effective customer experiences, and how to find the perfect balance between …

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HORROR COMICS w/ BRANDON APPLEGATE 1:14:21

7M ago1:14:21

1:14:21

Host William Sterling and co-host for the day, Trevor Williamson, from Sley House Lit Bits, sit down with Brandon Applegate, the owner of Hungry Shadow Press. We talk horror comics, with an eye especially on EC Comics and the Tales From The Crypt, and talk about the call for submissions for Hungry Shadow Press's upcoming Horror Comic anthology.…

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Misogyny and the Political Divide (w/ Cathy Reisenwitz) 48:26

7M ago48:26

48:26

The right has a problem with women. I don't mean in the sense that women are far less likely to vote for right-wing candidates than men are, though it is true that we have women voters to thank for our avoidance, so far, of the country turning fully towards hard-right authoritarianism. Instead, I mean that misogyny is much more openly expressed by …

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PIRATES w/ the DARKLIT SAILS CREW 1:09:15

7M ago1:09:15

1:09:15

Hoist the sails. Weigh the anchors. It's time to set sail for our nightmares. This week, in a surprise drop episode, we're talking to the Darklit Sails crew about PIRATE HORROR! The kickstarter is running for this book series through April, 2024, and books will be releasing shortly after. Come show your support for the podcast and the books by clim…

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Greatest Hits: How to Create a Culture of Learning in Contact Centres with Chris Rainsforth 35:27

7M ago35:27

35:27

Chris Rainsforth, Director of The Forum, joins Sean McIver to reveal the significance of fostering, supporting, and empowering contact centre professionals, professionalising the industry, and using technology to enhance customer service. They also cover the future of the industry and the role AI plays in growing super agents. Chris is an esteemed …

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The Evolving Discourse of Social Media (w/ Renée DiResta) 51:52

7M ago51:52

51:52

Digital expression is weird. When we move our communities and communications into digital spaces, such as social media, the result is an uncertain landscape of new incentives, mechanisms of influence, vectors of information and disinformation, and evolving norms. All of which have profound effects on our personal lives, our culture, and our politic…

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ALTERNATE REALITIES w/ NICO BELL & LARRY HINKLE 1:13:31

8M ago1:13:31

1:13:31

Authors Nico Bell and Larry Hinkle join the podcast to talk about Alternate Reality-based stories in media, including their own works Static Screams and The Space Between!William Sterling による

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How to Effectively Lead 4,000 Contact Centre Agents with Adam Altoft 30:33

8M ago30:33

30:33

In this episode of Talk Time with MaxContact, Adam Altoft, Customer Experience Director for Europe at Rentokil Initial, joins Sean McIver to unveil the challenges of leading large teams in the public sector, why you should treat KPIs as points of curiosity, combining customer analytics, feedback, and personal belief for positive change, and how to …

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AI, Journalism, and the Future of News (w/ Julian Sanchez) 51:08

8M ago51:08

51:08

Both the short and long term impact of AI technologies is unknown, but it's almost certain to be significant. It will destroy some industries, accelerate others, and revolutionize still more. And, it seems, no one has a lukewarm opinion about AI. You're either excited about its prospects, or convinced it's nothing more than intellectual property th…

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Igniting a Customer-Centric Culture Revolution with Leonie Williams 32:23

8M ago32:23

32:23

In this episode of Talk Time with MaxContact, Leonie Williams, Co-founder and Director of Customer Service Solutions Group, joins Sean McIver to discuss the importance of customer service culture and the impact it has on employee and customer experiences. They explore the evolution of customer services in the digital age, the impact of AI on custom…

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The Risk of Civil War 2.0 (w/ Patrick Eddington) 47:15

8M ago47:15

47:15

The January 6th insurrection demonstrated the Trumpist right's willing to use violence to advance its political interests. My guest today is worried that was just the start. Patrick Eddington is a former CIA analyst and a senior fellow in homeland security and civil liberties at the Cato Institute. In a series of essays at his newsletter, The Repub…

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GROWING HORROR EVENTS w/ HAUNTFEST: ATHENS 53:58

9M ago53:58

53:58

The Hauntfest: Athens crew comes on the show again to talk about what it's like to manage and grow horror events. Everything from building haunted houses to event planning a spooky music festival. Come learn how to convince people to get creepy with you!William Sterling による

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Expert Analysis: AI’s Role in Revolutionising Contact Centres 22:43

9M ago22:43

22:43

It’s a special AI-focused episode of Talk Time! We take another look at some of the interesting perspectives and future predictions from industry experts we’ve been lucky to have on the show, including Adrian Swinscoe, James Revell, Chris Rainsforth and Marianne Rutz. We also share new insights from our experienced leadership team at MaxContact inc…

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Actually Explaining Postmodernism (w/ Matt McManus) 54:16

9M ago54:16

54:16

On the one hand, we're told we live in a postmodern age. On the other, postmodernism is a notoriously challenging set of philosophical ideas to nail down and understand. But it's worth the effort, because postmodernism, even if it gets some of its arguments wrong or overstates its case, is deeply interesting, with genuinely valuable insights. To he…

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KILLER VHS w/ Alan Lastufka 54:01

9M ago54:01

54:01

Shortwave Publishing's Alan Lastufka joins the podcast to talk about the KILLER VHS line of books, assembling "Goosebumps for Adults," running a small press, and his upcoming picture, THE FORT.William Sterling による

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The Anatomy of Successful CX in Contact Centres with Keith Gait 30:09

9M ago30:09

30:09

In this episode of Talk Time with MaxContact, Keith Gait, Chief Executive of the Customer Experience Foundation, joins Sean McIver to shed light on the differences between customer experience and service in contact centres, how to preserve and protect customer experience during financial or systemic turbulence, what makes a truly successful CX, and…

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Music, Meaning, and Liberalism (w/ Akiva Malamet) 42:40

9M ago42:40

42:40

Music gives us meaning, not just in the way we identify deeply with our favorite songs, but in the ways genres create scenes and communities. My conversation today brings back my good friend Akiva Malamet, contributing editor at The UnPopulist, to discuss the connection between music and meaning, and what that can tell us about liberal politics and…

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Redefining Contact Centre Leadership with Clayton Drotsky 31:55

10M ago31:55

31:55

In this episode of Talk Time with MaxContact, Clayton Drotsky, Director and Founder of Growth Crew, joins Sean McIver to unveil his inspiring transition from contact centre agent to influential leader, the difference between management and leadership, and the significance of building meaning into the work environment. With a 17-year career in the r…

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Clay McLeod Chapman- Crafting Horror For Your Ear Holes 1:05:04

10M ago1:05:04

1:05:04

Esteemed writer (or esteamy, if we go with his preferred phrasing) Clay McLeod Chapman joins the podcast to talk about his career and creating horror for your ear holes. From his incredible author readings to his audio drama Quiet Part Loud, Clay is a master of sending ear worms straight for your spine. Come have some fun with us!…

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The Ideological Origins of the Reactionary Right (w/ Tom G. Palmer) 45:25

10M ago45:25

45:25

There's something different about the contemporary right. Classical liberal rhetoric has been replaced with something much uglier and more reactionary, keen to carve the world into us and them and celebrate the use and abuse of power. Today's conversation is about this turn. Or, as my guest explains, this return to ideologies a century old or more,…

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Achieving a Seamless Customer Experience with Chatbots: Expert Advice from Tim Farrell of Direct Line 31:27

10M ago31:27

31:27

Tim Farrell, the Business Transformation Manager at Direct Line, joins Sean McIver to discuss the limitations and benefits of using chatbots for an enhanced digital customer experience. Tim Farrell, Direct Line's Business Transformation Manager, plays a key role in introducing innovative features and enhancing solution performance. Before his curre…

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Liberalism, Buddhism, and the Politics of Impermanence 47:11

10M ago47:11

47:11

Early access release: 12/9. Public release: 12/16. Become a supporter and get early access to all new episodes. I am a liberal. I’m also a Buddhist. In a recent essay at The UnPopulist, I wrote about the intersection of the two, which I see as more than compatible, and in fact mutually reinforcing. Buddhist ethics gives us not just the best way to …

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GROW Your Contact Centre with Sarah Hunt & Julie Mordue 29:14

11M ago29:14

29:14

In this episode of Talk Time with MaxContact, Sarah Hunt, Associate Director of Client Solutions at greenbean, and Julie Mordue, Head of Marketing & Partnerships at greenbean, join Sean McIver to discuss showcasing contact centre talent. They explore the changes in the contact centre industry, the evolution of contact centre roles, and the impact o…

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