GROW Your Contact Centre with Sarah Hunt & Julie Mordue

Talk Time: The Contact Centre Podcast

In this episode of Talk Time with MaxContact, Sarah Hunt, Associate Director of Client Solutions at greenbean, and Julie Mordue, Head of Marketing & Partnerships at greenbean, join Sean McIver to discuss showcasing contact centre talent. They explore the changes in the contact centre industry, the evolution of contact centre roles, and the impact of greenbean's GROW programme on enhancing employees' commitment and satisfaction.

Serving as the Associate Director of Client Solutions, Sarah brings over 25 years of knowledge in the contact centre industry. Her career spans various leadership roles in sectors including Retail, Banking, Insurance, Funeral Care, and Outsourced Operations. Moreover, Sarah is a Lead Judge at the European Contact Centre & Customer Service Awards (ECCCSA).

As the Head of Marketing and Partnerships at Greenbean, Julie has an impressive 11-year track record in recruitment marketing and contact centre networking. Her role involves leading a dedicated team to design and execute impactful marketing strategies and to develop clear, effective recruitment campaigns tailored to client needs. Julie's vast experience is complemented by her previous 9-year tenure at NRG, where she developed her skills in both client relationship management and marketing.

To learn more about MaxContact, and how our customer engagement software helps improve efficiency, drive revenue, and strengthen customer connections, click here: https://www.maxcontact.com

Episode resources

• Sarah Hunt on LinkedIn
• Julie Mordue on LinkedIn
• greenbean Website
• European Contact Centre & Customer Service Awards Website

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