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Ep 141: Is Your Overwhelm an Ops Issue? With Melissa Morris
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On this episode of THRIVE — sponsored by E2M Solutions— Kelly and Melissa Morris discuss the operational issues that can lead to overwhelm for agency owners and how they can be addressed.
Melissa Morris and I cover these points and more:
- How burnout in business can impact your clients, team, and the growth of your agency;
- The bottleneck that happens when the agency owner is the sole point for answers;
- Siloing internal and external communication to better support teams and clients;
- How creating SOPs can sustainably reduce the problems behind bottlenecks.
Be sure to tune in to all the episodes of THRIVE to get practical tips on becoming a conscious leader, growing your agency, and more. Thanks for listening, and I’d love to hear your takeaways!
If you enjoyed this episode, post it in your stories and tag me @kelly.l.campbell. And don’t forget to follow, rate, and review the podcast wherever you listen.
Learn more about THRIVE at https://klcampbell.com/category/podcast/ and https://www.e2msolutions.com/thrive/
CONNECT WITH MELISSA MORRIS:
Your Agency Authority
CONNECT WITH KELLY CAMPBELL:
章
1. Is Your Overwhelm an Ops Issue? With Melissa Morris (00:00:00)
2. What does burnout in business actually look like (00:01:04)
3. What are the red flags that lead so many of us into overwhelm (00:03:23)
4. The agency owner as a bottleneck issue (00:06:14)
5. What’s included in an SOP (00:07:17)
6. Data is only as good as the data that you put in (00:10:38)
7. The Cons around email integration with PM (00:13:57)
8. Separating communication so that it’s specific to the project (00:16:08)
9. How to gain more grace from clients (00:17:59)
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