Player FMアプリでオフラインにしPlayer FMう!
聞く価値のあるポッドキャスト
スポンサード
![We Have The Receipts podcast artwork](https://cdn.player.fm/images/37350108/series/3hptiqPGSZRELxyS/32.jpg 32w, https://cdn.player.fm/images/37350108/series/3hptiqPGSZRELxyS/64.jpg 64w, https://cdn.player.fm/images/37350108/series/3hptiqPGSZRELxyS/128.jpg 128w, https://cdn.player.fm/images/37350108/series/3hptiqPGSZRELxyS/256.jpg 256w, https://cdn.player.fm/images/37350108/series/3hptiqPGSZRELxyS/512.jpg 512w)
![We Have The Receipts podcast artwork](/static/images/64pixel.png)
1 Love Is Blind S8: Pods & Sober High Thoughts with Courtney Revolution & Meg 1:06:00
Elevating Patient Experience to Exponential: Sven Gierlinger, Chief Experience Officer @Northwell Health
Manage episode 352566242 series 3346561
In this episode, I am in conversation with Sven Gierlinger, Chief Experience Officer at Northwell Health.
Sven graciously shares his personal experience and what has inspired him to shift from an incredible background in hospitality to elevating patient experience within healthcare. As we stroll through the patient experience journey within the healthcare ecosystem, we unravel the challenges, complexities, and inequities. We find ourselves rejoicing in solutions that Sven seems to have successfully implemented, such as reigning in Michelin Star Chefs to change the narrative on the quality of food being served, curating a "Team Lavender" to address physician burnout proactively, inspired by a military model, curating empathy training curriculum for physicians, instituting music in the lobbies and much more.
We deep dive into our passion space which is fueling the FoodRx movement- delivering nutritious and high-quality food to all to elevate and nourish members in healthcare and the authentic impact food as medicine plays in our health and wellness journey.
About
With a focus on providing exceptional customer service and delivering the highest quality care, Sven Gierlinger is responsible for building an engaging, innovative and collaborative culture that drives organizational growth and customer loyalty through the customer experience.
He came to Northwell from the Henry Ford Health System in Detroit where he served as vice president, hospitality and service culture, responsible for creating a superior and consistent service experience for patients, visitors and employees. Mr. Gierlinger worked closely with leadership to drive culture change around improving the customer experience in every encounter across the system.
Prior to that, he was administrator, hospitality services, for Henry Ford West Bloomfield Hospital, responsible for all aspects of non-clinical operations, the Wellness & Integrative Health Center, retail shops and café, and the customer experience.
Mr. Gierlinger began his career in the luxury hotel business, holding a series of leadership positions with the Ritz-Carlton Hotel Company. He played a key role in the openings of several Ritz-Carlton hotels in Germany, Japan, Indonesia and the United States, responsible for executing and implementing Ritz-Carlton service standards, training staff and leading teams of trainers.
About Host
Smriti Kirubanandan has a strong background in robotics and public health and is a Healthcare Executive, where she focuses on driving significant transformations within the healthcare ecosystem, concentrating on customer experience, intelligent automation, data analytics and insights, and is determined to make healthcare more accessible and affordable through innovation and empathy. She also spearheads brand development, thought leadership, and market research.
Smriti is a selected Young Global Leader 2023 by the World Economic Forum, a member of the Young Leaders Circle at the Milken Institute, and is the Founder of HLTH Forward Podcast- an award-winning media platform that hosts healthcare leaders, policymakers, and artists to discuss the challenges in the system and what we could do collectively to move healthcare forward.
59 つのエピソード
Manage episode 352566242 series 3346561
In this episode, I am in conversation with Sven Gierlinger, Chief Experience Officer at Northwell Health.
Sven graciously shares his personal experience and what has inspired him to shift from an incredible background in hospitality to elevating patient experience within healthcare. As we stroll through the patient experience journey within the healthcare ecosystem, we unravel the challenges, complexities, and inequities. We find ourselves rejoicing in solutions that Sven seems to have successfully implemented, such as reigning in Michelin Star Chefs to change the narrative on the quality of food being served, curating a "Team Lavender" to address physician burnout proactively, inspired by a military model, curating empathy training curriculum for physicians, instituting music in the lobbies and much more.
We deep dive into our passion space which is fueling the FoodRx movement- delivering nutritious and high-quality food to all to elevate and nourish members in healthcare and the authentic impact food as medicine plays in our health and wellness journey.
About
With a focus on providing exceptional customer service and delivering the highest quality care, Sven Gierlinger is responsible for building an engaging, innovative and collaborative culture that drives organizational growth and customer loyalty through the customer experience.
He came to Northwell from the Henry Ford Health System in Detroit where he served as vice president, hospitality and service culture, responsible for creating a superior and consistent service experience for patients, visitors and employees. Mr. Gierlinger worked closely with leadership to drive culture change around improving the customer experience in every encounter across the system.
Prior to that, he was administrator, hospitality services, for Henry Ford West Bloomfield Hospital, responsible for all aspects of non-clinical operations, the Wellness & Integrative Health Center, retail shops and café, and the customer experience.
Mr. Gierlinger began his career in the luxury hotel business, holding a series of leadership positions with the Ritz-Carlton Hotel Company. He played a key role in the openings of several Ritz-Carlton hotels in Germany, Japan, Indonesia and the United States, responsible for executing and implementing Ritz-Carlton service standards, training staff and leading teams of trainers.
About Host
Smriti Kirubanandan has a strong background in robotics and public health and is a Healthcare Executive, where she focuses on driving significant transformations within the healthcare ecosystem, concentrating on customer experience, intelligent automation, data analytics and insights, and is determined to make healthcare more accessible and affordable through innovation and empathy. She also spearheads brand development, thought leadership, and market research.
Smriti is a selected Young Global Leader 2023 by the World Economic Forum, a member of the Young Leaders Circle at the Milken Institute, and is the Founder of HLTH Forward Podcast- an award-winning media platform that hosts healthcare leaders, policymakers, and artists to discuss the challenges in the system and what we could do collectively to move healthcare forward.
59 つのエピソード
すべてのエピソード
×![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 The Next Frontier: Medtronic's CTO Ken Washington discusses AI, Robotics and Patient Outcomes 31:34
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 Rare Disease Advocacy: Tamar Thompson, Global Corporate Affairs @Alexion Pharmaceuticals by AstraZeneca 24:39
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 Mitochondria Unlocked: Taking Care Of Your Health at a Cellular Level, Rob Fried, CEO @Chromadex 31:06
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 HEALTHCARE UNCENSORED: Matthew Holt, Healthcare Curmudgeon 48:23
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 Nephro Next: Innovating Kidney Health with Interwell Health CEO, Robert Sepucha 31:17
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 Milliseconds Matter: AI Accelerated Stroke Detection, Dr. Chris Mansi, CEO @Viz.AI 25:57
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 Take the Trip for your Mental Health : Nanea Reeves, CEO @Tripp 44:33
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 The Oracle Effect: Transforming Healthcare Systems, Seema Verma, Executive Vice President & General Manager @Oracle Health & Life Sciences 28:53
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 Future Of Aging: Dr. Valter Longo, Professor and Director, USC Longevity Institute 32:35
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 The Radical Doctor: Transforming Maternal Care, Dr. Neel Shah, Chief Medical Officer, Maven Clinic 28:11
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 Holding Space: Addressing Mental Health for Everyone, Everywhere at Any Time: Jenna Glover, Chief Clinical Officer, Headspace 31:42
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 Beyond The Battlefield: Dr. Shereef Elnahal, Under Secretary of Health, US Department of Veteran Affairs 27:17
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 Embracing Your Body's Rhythms: Dorothy Kilroy, Chief Commercial Officer, Oura 43:02
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 Revolutionizing Dialysis: Dr. Jeff Giullian, Chief Medical Officer, Davita 42:23
![HLTH Forward Podcast podcast artwork](/static/images/64pixel.png)
1 Equity RX: Prescribing Change for Health Equity , Dr. Nwando Anyaoku, Providence 37:33
プレーヤーFMへようこそ!
Player FMは今からすぐに楽しめるために高品質のポッドキャストをウェブでスキャンしています。 これは最高のポッドキャストアプリで、Android、iPhone、そしてWebで動作します。 全ての端末で購読を同期するためにサインアップしてください。