When a young Eva Kollisch arrives as a refugee in New York in 1940, she finds a community among socialists who share her values and idealism. She soon discovers ‘the cause’ isn’t as idyllic as it seems. Little does she know this is the beginning of a lifelong commitment to activism and her determination to create radical change in ways that include belonging, love and one's full self. In addition to Eva Kollisch’s memoirs Girl in Movement (2000) and The Ground Under My Feet (2014), LBI’s collections include an oral history interview with Eva conducted in 2014 and the papers of Eva’s mother, poet Margarete Kolllisch, which document Eva’s childhood experience on the Kindertransport. Learn more at www.lbi.org/kollisch . Exile is a production of the Leo Baeck Institute , New York | Berlin and Antica Productions . It’s narrated by Mandy Patinkin. Executive Producers include Katrina Onstad, Stuart Coxe, and Bernie Blum. Senior Producer is Debbie Pacheco. Associate Producers are Hailey Choi and Emily Morantz. Research and translation by Isabella Kempf. Sound design and audio mix by Philip Wilson, with help from Cameron McIver. Theme music by Oliver Wickham. Voice acting by Natalia Bushnik. Special thanks to the Kollisch family for the use of Eva’s two memoirs, “Girl in Movement” and “The Ground Under My Feet”, the Sophia Smith Collection at Smith College and their “Voices of Feminism Oral History Project”, and Soundtrack New York.…
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Episode 114: The Art of Patient Retention: Building Loyalty in a Competitive Market
Manage episode 463554226 series 3416678
コンテンツは Jill Arena によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Jill Arena またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Welcome to this episode of the Medical Money Matters podcast. I’m so glad you’re here, because today we’re diving into a topic that impacts every medical practice—whether you’re a solo provider or part of a large group. Patient retention. If you’ve ever wondered why patients leave, what it costs your practice when they do, or how to build a loyal following in a competitive market, you’re in the right place.
Here’s the reality: healthcare has changed. Patients have changed. Today, patients treat their medical care much like any other commodity. They’ll switch providers at the slightest provocation—maybe a rude receptionist, a long wait time, or even just a slightly more convenient option down the street. And when they leave, the costs can be enormous—not just financially, but emotionally. A revolving door of patients can wear down your staff, damage your reputation, and even hurt the overall wellbeing of your team.
But here’s the good news: it doesn’t have to be this way. You can build loyalty. You can create an environment where patients stay, not because they have to, but because they want to. And when you do, it benefits everyone—your patients, your team, and your practice.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
118 つのエピソード
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コンテンツは Jill Arena によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Jill Arena またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Welcome to this episode of the Medical Money Matters podcast. I’m so glad you’re here, because today we’re diving into a topic that impacts every medical practice—whether you’re a solo provider or part of a large group. Patient retention. If you’ve ever wondered why patients leave, what it costs your practice when they do, or how to build a loyal following in a competitive market, you’re in the right place.
Here’s the reality: healthcare has changed. Patients have changed. Today, patients treat their medical care much like any other commodity. They’ll switch providers at the slightest provocation—maybe a rude receptionist, a long wait time, or even just a slightly more convenient option down the street. And when they leave, the costs can be enormous—not just financially, but emotionally. A revolving door of patients can wear down your staff, damage your reputation, and even hurt the overall wellbeing of your team.
But here’s the good news: it doesn’t have to be this way. You can build loyalty. You can create an environment where patients stay, not because they have to, but because they want to. And when you do, it benefits everyone—your patients, your team, and your practice.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
118 つのエピソード
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1 Episode 118: Internal Controls Made Easy: Two Things You Can Do Today to Thwart Would-Be Embezzlers 13:04
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「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Welcome to today’s episode, where we’re going to talk about something that isn’t fun to think about but is absolutely essential if you own or manage a medical practice: internal controls to prevent embezzlement. Now, before you think, “Oh, that’s not something I need to worry about,” let me hit you with some numbers. The Medical Group Management Association (MGMA) estimates that 83% of medical practices will experience employee theft at some point. Eighty-three percent. That means if you own or manage a practice, the odds are not in your favor. The Association of Certified Fraud Examiners reports that the median loss in healthcare fraud cases is $100,000, and many of these thefts go unnoticed for years—sometimes a decade or more. Let’s put that in perspective. Imagine working hard every day, treating patients, managing staff, and keeping your practice running, only to find out that over the years, a trusted employee has been skimming money right out from under you. It happens all the time. And it happens to smart, successful, well-run practices. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 117: Doing the Compliance Cha Cha - A Conversation with Compliance Guru Jodi Faustlin 36:07
36:07 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った36:07
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Join me for an informative conversation with Compliance Guru, Jodi Faustlin. She has spent many years running medical groups, and realized that compliance was one of the biggest opportunities for improvement and action. So, she has decided to devote her career to working with medical groups on this important endeavor. We talk through several lessons she's learned over the years, along with some easy steps that physicians can take to get their compliance house in order. We stay focused on why compliance is an opportunity for medical groups, and how it's much like doing the Cha Cha! We’re delighted to have Jodi as part of our Senior Consulting team at Health e Practices and I’m excited that we get to have this conversation today. Jodi can be contacted at jodi@healtheps.com or https://www.linkedin.com/in/jodi-faustlin/ . Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 116: Addressing the Trust Deficit in Healthcare – The Hidden Costs and the Path to a Reliable, Trustworthy Culture 12:36
12:36 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った12:36
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Today, we’re talking about something that affects every medical practice, yet often goes unaddressed: trust—or more specifically, the trust deficit between patients and their healthcare providers. Trust is the foundation of healthcare. Patients trust us with their health, their fears, and sometimes even their lives. But what happens when that trust starts to erode? What’s the cost of not addressing a growing sense of skepticism among patients? And why do so many physicians and practice leaders avoid confronting these issues? We’ll break it all down today. We’re going to explore how a trust deficit develops, the hidden financial and emotional costs of ignoring it, and most importantly, what you can do to rebuild and sustain trust in your practice. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 115: Efficient or Exhausted? Optimizing Staff Workflows Without Burnout 13:22
13:22 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った13:22
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text If you’re feeling like your team is running on fumes, drowning in inefficiencies, and barely keeping up with the daily demands of patient care, you’re not alone. The challenge of balancing efficiency with staff well-being is real. But here’s the thing: optimizing workflows isn’t just about working faster—it’s about working smarter. A well-run practice doesn’t just happen. It’s designed. And when workflows are neglected, the damage is real—burned-out employees, frustrated patients, lost revenue, and a practice that feels chaotic instead of controlled. Too often, physicians and administrators assume that inefficiencies are just “part of the job” or that fixing them will take more effort than just pushing through. But the truth is, inefficient workflows are costing your practice—financially, emotionally, and operationally. The good news? It doesn’t have to be this way. In today’s episode, we’re breaking down why poorly designed workflows are tolerated when they should be completely rethought. We’ll dive into the hidden costs of inefficiency, the impact on patient care and staff morale, and, most importantly, the solutions—because you can design a practice that runs smoothly without running your team into the ground. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 114: The Art of Patient Retention: Building Loyalty in a Competitive Market 13:51
13:51 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った13:51
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Welcome to this episode of the Medical Money Matters podcast. I’m so glad you’re here, because today we’re diving into a topic that impacts every medical practice—whether you’re a solo provider or part of a large group. Patient retention. If you’ve ever wondered why patients leave, what it costs your practice when they do, or how to build a loyal following in a competitive market, you’re in the right place. Here’s the reality: healthcare has changed. Patients have changed. Today, patients treat their medical care much like any other commodity. They’ll switch providers at the slightest provocation—maybe a rude receptionist, a long wait time, or even just a slightly more convenient option down the street. And when they leave, the costs can be enormous—not just financially, but emotionally. A revolving door of patients can wear down your staff, damage your reputation, and even hurt the overall wellbeing of your team. But here’s the good news: it doesn’t have to be this way. You can build loyalty. You can create an environment where patients stay, not because they have to, but because they want to. And when you do, it benefits everyone—your patients, your team, and your practice. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 113: The Digital Front Door: Optimizing Online Presence for Patient Growth 11:50
11:50 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った11:50
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Today, we're diving into a topic that’s transforming the way healthcare practices grow and thrive: the digital front door. In a world where convenience and technology reign supreme, staying ahead of the curve isn’t just about embracing change; it’s about survival. Patients today expect seamless, efficient interactions with their healthcare providers, and the costs of not keeping up with these expectations can be enormous—financially, reputationally, and even in terms of team morale. Let’s start by exploring the costs of falling behind. Imagine this: a patient tries to book an appointment with your clinic. They navigate a clunky website, struggle to find the right contact information, and after 15 minutes of frustration, they give up and move on to another provider who offers online scheduling. You’ve just lost a potential patient before they even stepped through the door. These kinds of inefficiencies add up, and over time, they can erode your practice’s bottom line. But it’s not just about money. Practices that rely on outdated processes often experience a cascade of negative consequences. Staff members become overwhelmed, trying to compensate for inefficient systems with manual workarounds. Morale dips, turnover increases, and the overall patient experience suffers. A disorganized practice leads to longer wait times, missed follow-ups, and dissatisfied patients who are quick to share their negative experiences online. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 112: From Frustration to Fulfillment: Building Your Practice’s Dream Team 14:37
14:37 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った14:37
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Today, we’re going to tackle an issue that’s been a thorn in the side of so many practice owners and administrators: hiring, and not only hiring, but hiring your dream team! Let me guess—you’ve said it before, maybe even this week: “It’s so hard to find good help these days.” It’s a sentiment we hear constantly, and one that can feel incredibly frustrating. Staffing challenges can lead to burnout, inefficiencies, and even affect patient care. But here’s the thing: What if we could shift that narrative? What if, instead of lamenting how difficult hiring is, we focused on building a high-performance dream team? Imagine a team that’s skilled, motivated, and aligned with your practice’s mission. A team that not only reduces your stress but elevates your practice’s reputation and makes your patients feel cared for in every interaction. That’s the goal we’re aiming for today. By the end of this episode, you’ll have a roadmap to take recruiting to the next level, overcome common obstacles, and start building a team that’s more than just functional—it’s exceptional. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 111: Compensation Clarity: Designing Physician Pay Models That Work 13:38
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「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Compensation isn’t just about money—it’s about value, recognition, and culture. It’s no wonder it’s one of the most emotionally charged topics in any medical group. Today’s topic is one that often stirs strong emotions: physician compensation. Designing an effective pay model is one of the most challenging tasks for any practice leader. Why? Because pay isn’t just a number on a paycheck—it’s deeply tied to how we view our contributions, our worth, and our role within the group. For administrators and CEOs, tinkering with compensation plans can feel like stepping into a minefield. It’s no exaggeration to say that changing pay structures is often a career-limiting move. The stakes are high, and missteps can alienate staff, create resentment, or even lead to turnover. Yet, despite the challenges, compensation is one of the most powerful tools a group has to align behavior with its goals, build a cohesive culture, and drive growth. In this episode, we’ll explore why compensation is such a sensitive issue, how leaders can thoughtfully approach changes, and what it means to design a plan that reflects your group’s culture and values. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 110: Future-Proofing Your Workforce: The Offshoring and Automation Playbook 13:57
13:57 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った13:57
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Today, we’re exploring a topic that’s top-of-mind for many practice leaders: workforce optimization. Specifically, how can strategies like offshoring, artificial intelligence, and robotic process automation help you future-proof your workforce while driving down costs and increasing efficiency? Did you know that workforce costs account for nearly 60% of total expenses in most medical practices? What if there was a way to cut those costs while improving efficiency? Here’s the reality: in most medical practices, workforce costs account for the majority of expenses. Salaries, benefits, overtime—it all adds up fast. But what if there were ways to significantly reduce those costs while still delivering excellent care and support to your patients? That’s exactly what we’re going to explore today. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 109: The Future of Medical Practice: Navigating the Shift to Value-Based Care 13:24
13:24 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った13:24
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Today, we’re diving into one of the most transformative changes in healthcare: the shift to value-based care. It’s not just a buzzword—it’s a movement that’s reshaping how medical practices operate, get reimbursed, and deliver care. Picture this: a tale of two clinics in the SAME city. One is thriving under a value-based care model, consistently earning incentives and providing excellent patient outcomes. The other is stuck in the old fee-for-service world, struggling to maintain financial stability, with overworked staff and declining patient satisfaction and declining reimbursement. The difference? One embraced change; the other resisted it. The truth is, value-based care isn’t going away. It’s the future of healthcare, and failing to adapt doesn’t just cost money—it can harm your team, your reputation, and your long-term viability. Today, we’re going to explore why this shift is so important, the risks of ignoring it, and how practices of any size can successfully transition to a value-based model. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 108: The Financial Prescription: Smart Strategies for Budgeting in Medical Practices 11:07
11:07 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った11:07
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Today, we’re talking about a discipline that every practice needs but too few truly master—budgeting. Think of your budget as the GPS of your practice’s finances. Without it, you’re driving blind, hoping to reach your destination but constantly at risk of wrong turns, delays, or running out of gas altogether. A budget is more than numbers on a spreadsheet. It’s the roadmap for your practice, helping you prioritize resources, stay financially stable, and make smart, informed decisions. Let’s start by exploring why a budget is so critical and how it can guide your practice like a GPS guides your car. When you’re using a GPS, you know your destination, you know the best route to take, and, just as importantly, you’re warned when you veer off course. That’s what a budget does for your practice. It sets clear financial goals, outlines how to get there, and helps you course-correct when things don’t go as planned. One key tool for staying on track is a monthly financial review with your board or leadership team. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 107: Revolutionizing Work: How Offshoring, AI, and RPA Empower Your Workforce - A Conversation with Josie Van Scholten 33:58
33:58 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った33:58
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Join me for a fascinating conversation with Josie Van Scholten, Managing Partner of Valenta, a global company specializing in offshoring, AI and robotic process automation. Josie is a recovering practice administrator, and focuses on working with medical practices to future proof their workforce. She and I discuss how offshoring works, how best to partner with companies like Valenta, and what opportunities there are for medical practices with offshoring. We also touch on technology use of AI and RPA for medical practices to assist with shoring up the workforce given the ongoing shortages of talented medical support staff. Josie can be found on LinkedIn at: https://www.linkedin.com/in/josie-van-scholten-420650139/ and Valenta can be found here: https://www.linkedin.com/company/valenta/ Josie can be reached via email at: josie.vanscholten@valenta.io Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 106: Spend to Succeed: Mastering Big Investments in Your Medical Practice 11:34
11:34 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った11:34
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Today’s topic is one I know will resonate with many of you: the paradox of needing to spend money to make money. It’s a concept that’s often discussed in the business world, but it can feel especially challenging in the context of a medical practice. Why? Because for most physicians, business training wasn’t a part of the curriculum in medical school. And yet, you’re expected to make significant financial decisions that could affect not only the practice’s bottom line but also patient care and team morale. So, how do you navigate this? How do you decide when to spend, how much to spend, and whether an investment is truly worth it? Today, we’ll break that down. We’ll explore some critical financial tools, such as break-even analysis and return on investment calculations, discuss the costs of capital, and walk through a real-world case study of an OB/GYN group making a big purchase decision. By the end of this episode, I hope you’ll feel more confident about approaching these decisions in your own practice. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 105: Managing Competing Priorities and Staying True to Your Strategic Plan 12:46
12:46 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った12:46
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text In this episode, we’re tackling an issue that every medical group, big or small, has faced: managing competing priorities while staying true to your strategic plan. This topic hits home for so many of us because the very nature of healthcare—fast-paced, dynamic, and unpredictable—makes it difficult to juggle everything effectively. But what happens when you’re also trying to stay aligned with a strategic vision? For medical groups, managing competing priorities can be especially challenging because we’re not just dealing with external pressures, but also the internal dynamics of physician leadership teams. Every leader comes with their own perspectives, ideas, and passion projects. And often, each person feels like their idea is the one that deserves time, attention, and resources. This makes sense—physicians are problem-solvers by nature. They see an issue and want to fix it. But when every idea feels urgent, and every project is deemed critical, how do you decide what truly deserves a place on the agenda? We’ll explore how to keep your strategic plan alive and actionable, manage new priorities as they arise, and create an organizational culture that prioritizes focus without stifling innovation. By the end of this episode, you’ll have tools to manage competing priorities without derailing your strategic plan—or your leadership team. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
1 Episode 104: Second Season Finale and Giving Thanks 15:16
15:16 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った15:16
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったSend us a text Welcome back to Medical Money Matters ! It’s hard to believe we’ve reached the end of our second season. What a journey this has been, and as we head into this season of thanks-giving, I want to take a moment to reflect on many things that have carried us through these first two years of episodes. First and foremost, thank you to you, our listeners. Your loyalty, support, and enthusiasm have been nothing short of incredible. It’s because of you that this podcast exists and thrives. Every time you tune in, share an episode, or tell a colleague about us, you help spread the knowledge and insights we work so hard to deliver. Knowing that these conversations are making a difference in the way you run and lead your practices is beyond rewarding. It’s inspiring to hear your stories—how an idea from a guest resonated with you, how a tip we shared helped improve efficiency, or how the discussions here encouraged you to rethink an approach. Your engagement and feedback fuel this podcast and remind us why we love producing it. Thank you for sharing your journeys with us. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
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