114: The Art of Merging Diverse Cultures with Luca Bovalino, CEO North America, FAAC Group

The World Class Leaders Show

Andrea interviews Luca Bovalino, CEO for North America of the parking business unit at technology company FAAC Group. Luca has over 20 years of international management experience working across Europe, Asia and North America. Luca discusses the importance of bringing together diverse cultures after mergers and acquisitions. Luca shares how focusing on common goals and really getting to know your team members as people first, regardless of background, builds trust and transparency for better performance.

KEY TAKEAWAYS

• Merging acquired companies that have diverse cultures can accelerate performance if managed properly
• Allow teams to preserve their native culture rather than enforcing one company culture
• Identify common goals and focus on human similarities rather than cultural differences
• Build personal connections among teams by opening up and sharing non-work-related details
• Servant leadership that supports employee motivation and retention drives customer satisfaction
• The world is still focused and talking about leadership because there are still many leaders out there who don’t know how to manage people effectively.

BEST MOMENTS

"Diversity is a richness in problem-solving, it’s a richness in accelerating the solution of a problem."

"If you take care of your employees, they will surely care for your customers."

“The world has changed. I mean, we did what we call the digital transformation today. Yesterday we were part of an industrial company. Today we woke up as an IT and software house.”

“You have Germans, Bulgarians, Italians, Israelis and Americans. Fine. What are the common denominators? Human beings.”

“it’s brilliant the approach you have and are seeing results [as a leader]”

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ABOUT THE HOST

My name is Andrea Petrone. I'm a Human Performance and Leadership Advisor, Executive Coach and International Speaker. I help leaders and their teams to change their mindsets and master their leadership capabilities so they can achieve extraordinary performance. I've been in the corporate world for more than 20 years working globally - in 6 countries and 3 continents - for medium-large companies.