31: Master Manager Retention: Insights from Hospitality Veteran Mark Maynard

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A recent poll I did on Linkedin showed 60% of restaurants are only retaining their managers for 6-12 months.
Recognizing the significance of this challenge, we wanted to provide you, the listener, with a valuable resource today aimed at proactively addressing and extending this retention timeframe.

Unlock the secrets to a restaurant manager's successful start with hospitality expert Mark Maynard, whose 30-year experience with Union Square Hospitality Group has honed his approach to those crucial first 90 days.
In the episode:

• 0:08: Restaurant Manager Retention Strategies
• 5:38: Transitioning From a Restaurant Career
• 11:24: Transitioning Leaders With Intentionality
• 17:41: Creating a Strategic Hiring Process
• 28:21: Supporting New Employees for Success
• 33:31: Developing Managers for Success
• 42:16: Effective Training and Employee Engagement

As we navigate Mark's transformative journey from landscape architecture to the pinnacle of hospitality, we delve into the nuanced art of manager retention, and the foundational strategies that set the stage for long-term success. His tales of transition, under the mentorship of industry titan Danny Meyer, bring to life the personal and professional shifts that can revitalize one's career path, offering a beacon for those contemplating a similar leap into the entrepreneurial realm.
Imagine transforming every new hire into a thriving component of your restaurant's success story. This episode guides you through creating a strategic hiring process that starts with extending hospitality to job candidates and never lets up.
We dissect the essential elements of onboarding, touching on the significance of setting realistic expectations and the empowerment of early wins. Mark and I share tried-and-true techniques for nurturing new talent, emphasizing the importance of a personal touch from senior leaders to ensure each employee not only fits their role but shines within it.
Listen as we discuss the importance of a meticulously crafted 90-day plan for new managers, blending the mastery of their former roles with the nuances of leadership. This careful choreography of development and engagement lays the groundwork for a cultu

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章

1. Restaurant Manager Retention Strategies (00:00:08)

2. Transitioning From a Restaurant Career (00:05:38)

3. Transitioning Leaders With Intentionality (00:11:24)

4. Creating a Strategic Hiring Process (00:17:41)

5. Supporting New Employees for Success (00:28:21)

6. Developing Managers for Success (00:33:31)

7. Effective Training and Employee Engagement (00:42:16)