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The Right Tone for Remarkable Support
Manage episode 418250448 series 3565799
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In this episode of "Happy to Help," we delve into setting the right tone for your support communications.
Drawing from real-world experiences and insights, we take a deep dive into the importance of defining tone for your support team, especially in written communication where every word matters. Get an exclusive behind-the-scenes look at Buzzsprout Support's tone strategies and discover practical tips for harmonizing your team's approach to tone.
Whether you're a seasoned support professional or just starting this episode offers valuable guidance on fine-tuning your support tone and knowing when adjustments are necessary to enhance customer experiences.
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
Follow us on Instagram @happytohelppod
To learn more about Buzzsprout visit Buzzsprout.com
章
1. Welcome to the episode (00:00:00)
2. What is a support tone? (00:02:53)
3. Why Tone is so Important (00:04:16)
4. Buzzsprout's Voice & Tone (00:11:24)
5. Being Intentional in Communication (00:13:51)
6. We are Friendly (00:15:35)
7. We are Casual (00:19:53)
8. We are Empathetic (00:21:21)
9. We are Thorough (00:22:11)
10. We are Excited (00:23:57)
11. We are Patient (00:26:07)
12. We are Encouraging (00:27:24)
13. Knowing When to Adjust Your Tone (00:28:41)
14. Defining the Tone for Your Team (00:31:55)
15. Support in Real Life: Rewards App (00:37:30)
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