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Establishing Communication Goals for Your Support Team
Manage episode 415494717 series 3565799
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On this episode of Happy to Help, we unpack why your support team should have strategic communication goals and how to set them. Setting pillars (or goals) for your support helps inform the message and ideas you convey with every customer interaction.
We'll guide you through the process of identifying realistic goals that align with your company values, and how to communicate those goals with your team. Then we discuss the importance of reviewing work to make sure it aligns with your goals and celebrating when those on your team do work that drives it home!
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
To learn more about Buzzsprout visit Buzzsprout.com
章
1. This Episode's Topic Overview (00:00:00)
2. Priscilla and Jordan Introduction (00:00:22)
3. Setting Communication Goals in Customer Support (00:03:02)
4. Example: Southwest Airlines (00:10:37)
5. Setting Realistic and Manageable Communication Goals (00:17:37)
6. Four Pillars of Customer Support (00:21:24)
7. Team Communication Goals and Reviews (00:31:14)
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