Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Customer Service Culture è il podcast dedicato al servizio clienti digitale e alla diffusione della 'cultura del cliente' in azienda. Paolo Fabrizio condivide casi studio, approfondimenti e interviste a manager. Scopri i servizi per le imprese ➡️ https://customerserviceculture.com/
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Customer service, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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McAfee customer service phone number +!855-388-3300
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For McAfee customer service number, call 2029602084. Support is available 24/7 to assist with antivirus software installation.
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Welcome to the Journey On Customer Service podcast, where amazing things happen.
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Welcome to the Customer Service in 60 seconds, where you get tips and more information on how best to render service to customers.
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Examining the relationship between your company and your customer.
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Customer Service Reps have to go through alot each day while making the customer feel good but what we REALLY wanna say we got to hold back this is REAL STORIES of how it goes down in a call center
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Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.
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In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. For more written content on this topic, visit: https://learnforfree.biz/category/english/customer-service/ Learn For Free podcast series produced , managed and distributed by https://allsuper. ...
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Welcome to the Smarter Selling: Customer service. Who is selling? Everyone!!! podcast, where I share my thoughts of my recent holiday and customer service excellence. It’s so easy to influence/ look after your customer once everyone in the business realises it’s also THERE business! (Not just the sales persons job).
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I will be providing information on how to navigate the customer service call center industry.
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Hi, I am Carole T. the host of The Customer Service Therapy Podcast! You can also find me on Youtube as The Burned-Out Bee: https://bit.ly/3CL6onR As a former customer support representative, I share my own experience, both personal and professional. Sometimes on my own and sometimes with guests. Together, we discuss various Customer Service hot topics from the agents' perspectives. It is done with NO filters and NO bs#! Just some necessary realness shared with fun, humor, empathy, and respect.
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To Reach Kindle Customer Service Dial 1-844-601-7233 to Resolve the Internet Connectivity issues of the E-Book Readers.
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I’m a husband, father, and long-time worker of the customer service industry. This is a comedy/rant podcast dedicated to the people that get to speak to the worst of humanity. I’ll be sharing my own experiences, reading family, friend, and listener stories, maybe dive into paranormal with crazy stories about stores/restaurants. There’s a lot we can do and I plan on creating a community. I look forward to sharing my stories hearing/sharing yours!
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Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
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P.Speakers, a leading global speaker agency, offers access to highly experienced customer service speakers in Ireland who help businesses transform their client interactions and deliver exceptional service. These speakers bring decades of industry knowledge, practical strategies, and inspiring insights tailored to diverse audiences, from corporate teams to industry conferences. The experts represented by P.Speakers have worked with top Irish and international organizations to improve custome ...
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BITDEFENDER have expanded throughout in recent years. But the BITDEFENDER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of BITDEFENDER by diak9uling up the BITDEFENDER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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XFINITY have expanded throughout in recent years. But the XFINITY Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of XFINITY by diak9uling up the XFINITY Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ROADRUNNER have expanded throughout in recent years. But the ROADRUNNER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ROADRUNNER by diak9uling up the ROADRUNNER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TUTANOTA have expanded throughout in recent years. But the TUTANOTA Customer’ service Phone” Number, sometimes the users face some Customer’ issues hhhhhhwith it. If you are facing problems with your TUTANOTA or TUTANOTA
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SYMPATICO have expanded throughout in recent years. But the SYMPATICO Customer’ service Phone” Number, sometimes the users face some Customer’ issues hhhhhhwith it. If you are facing problems with your SYMPATICO or SYMPATICO
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Dial Kindle Customer Service 1:844:601:7233 Phone Number to Resolve the any technical or internet connectivity issues of the E-Book Devices.
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EARTHLINK have expanded throughout in recent years. But the EARTHLINK Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of EARTHLINK by diak9uling up the EARTHLINK Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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HOTMAIL have expanded throughout in recent years. But the HOTMAIL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of HOTMAIL by diak9uling up the HOTMAIL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TRENDMICRO have expanded throughout in recent years. But the TRENDMICRO Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of TRENDMICRO by diak9uling up the TRENDMICRO Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ESET have expanded throughout in recent years. But the ESET Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ESET by diak9uling up the ESET Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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HUSHMAIL have expanded throughout in recent years. But the HUSHMAIL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of HUSHMAIL by diak9uling up the HUSHMAIL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ICLOUD have expanded throughout in recent years. But the ICLOUD Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ICLOUD by diak9uling up the ICLOUD Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TUTANOTA have expanded throughout in recent years. But the TUTANOTA Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of TUTANOTA by diak9uling up the TUTANOTA Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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CHARTER have expanded throughout in recent years. But the CHARTER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of CHARTER by diak9uling up the CHARTER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AVG have expanded throughout in recent years. But the AVG Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AVG by diak9uling up the AVG Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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YAHOO have expanded throughout in recent years. But the YAHOO Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of YAHOO by diak9uling up the YAHOO Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AOL have expanded throughout in recent years. But the AOL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AOL by diak9uling up the AOL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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WEBROOT have expanded throughout in recent years. But the WEBROOT Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of WEBROOT by diak9uling up the WEBROOT Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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MSN have expanded throughout in recent years. But the MSN Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of MSN by diak9uling up the MSN Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AVIRA have expanded throughout in recent years. But the AVIRA Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AVIRA by diak9uling up the AVIRA Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AIM have expanded throughout in recent years. But the AIM Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AIM by diak9uling up the AIM Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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THUNDERBIRD have expanded throughout in recent years. But the THUNDERBIRD Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of THUNDERBIRD by diak9uling up the THUNDERBIRD Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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OUTLOOK have expanded throughout in recent years. But the OUTLOOK Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of OUTLOOK by diak9uling up the OUTLOOK Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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SBCGLOBAL have expanded throughout in recent years. But the SBCGLOBAL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of SBCGLOBAL by diak9uling up the SBCGLOBAL Customer service Phone Number 808-747-2987 US/CA and let them solve your issues easily!
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NORTON have expanded throughout in recent years. But the NORTON Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of NORTON by diak9uling up the NORTON Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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GMX have expanded throughout in recent years. But the GMX Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of GMX by diak9uling up the GMX Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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PROTONMAIL have expanded throughout in recent years. But the PROTONMAIL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of PROTONMAIL by diak9uling up the PROTONMAIL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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235. Holiday Recap, Starting 5, & Chase’s Big Win
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1:30:34Timothy and Chase talk about the holidays, their Starting 5 from Canoe Club brands, & Chase’s big win. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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189: Leading Customer Experience, Employee Engagement, and Hospitality in 2026
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33:49As we head into 2026, leaders are facing a familiar challenge in a new form. Expectations are higher. Attention spans are shorter. Technology is accelerating. And yet, the differentiator hasn't changed. In this episode I talk about what is needed to drive employee experience, customer experience, and hospitality to drive business results. In this e…
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Fin Conversations Ep5: End of Year Review 2025
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16:50In our last episode of 2025 Bobby Stapleton, Senior Director of Human Support at Intercom, is joined by Franka Martinovic, Director, Customer Support, Intercom, to reflect on a year of rapid change for Intercom’s support team. They discuss how AI has shifted support from a reactive function to a consultative, revenue-driving motion, what it takes t…
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Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the concept of being in the 'certainty business.' They explore how uncertainty is a major source of anxiety for both customers and employees, and how organizations often neglect the human side of communication in favor of technical skills. …
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#225 Come trasformare il tempo da costo a valore
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13:22La gestione del tempo rimane una spina nel fianco per molte realtà. Dunque è possibile trasformare il tempo da costo a valore? Paolo Fabrizio condivide esempi concreti frutto della sua attività a fianco di imprese.Paolo FABRIZIO による
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234. GQ’s 20 Biggest Fits of ‘25, Teen Mom, & Animal Sanctuary Land Dispute
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1:45:08Timothy and Chase talk about GQ’s 20 biggest fits of ‘25, Teen Mom, & the Animal Sanctuary land dispute. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Timothy and Chase talk about their best of list for 2025. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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188: Customers Want to Buy, Not Be Sold with Geoffrey Reid
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28:50Host: Tony JohnsonGuest: Geoffrey Reid Author: The Revenue Catalyst: Mastering the Art of Sales In this episode, I sit down with Geoffrey Reid, a globally recognized sales leader with a rare blend of academic depth and real-world execution. Geoffrey's journey from public policy and mediation to sales leadership gives him a unique lens on how sellin…
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232. Therapy Session 2.0, The Most Uncomfortable Outfit, & Lutefisk
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1:44:14Timothy and Chase talk about another therapy session, the most uncomfortable outfit, and lutefisk. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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In this espisoder, our listeners ask John anything! Summary Your chance to ask John anything! In this episode of the Customer Service Revolution podcast, Denise Thompson asks John R. DiJulius III questions submitted by our listeners. They discuss various aspects of improving customer service and employee engagement. They address the challenges of b…
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231. Questions from Canoe Club’s Discord
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1:33:08Timothy and Chase answer questions from Canoe Club's Discord. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the findings of a Wall Street Journal intelligence report on the impact of AI on customer experience. They explore the disconnect between AI's potential and its actual implementation in businesses, emphasizing the importance of emotional in…
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Introducing Fin Meetups: Conversations with AI Leaders
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34:46This week we want to introduce you to a new podcast from Intercom - Fin Meetups: Conversations with AI Leaders. Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Episode 1 is ou…
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230. Hot Takes from Canoe Club’s Discord
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1:23:43Timothy and Chase go over fashion hot takes submitted by Canoe Club's Discord. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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187: The Thanksgiving Check-In: Winning the Last Mile of 2025
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26:31As the year winds down and the holiday rush kicks into high gear, leaders face a critical question: Are you coasting… or closing? In this Thanksgiving-themed leadership check-in, I break down how to keep your team sharp, energized, and aligned during the toughest stretch of the year while positioning your organization to win in 2026. Whether you le…
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229. Discord's Personal Fashion Rules Part 1
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1:33:14Timothy and Chase go over CC’s Discord audience's personal fashion rules. Part 2 of this podcast can be found on our Patreon on November 24! Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub Canoe Club’s Patreon www.patreon.com/shopcanoeclub www.shopcanoeclub.com…
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Summary In this episode of the Customer Service Revolution Podcast, Denise Thompson and John DeJulius discuss the concept of making price irrelevant through exceptional customer experiences. They explore how consistency in service, a zero-risk mindset, and equipping employees to articulate value can lead to customer loyalty and a competitive edge i…
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Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX
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13:12Voice support has long been the toughest channel to scale. Bobby Stapleton, Senior Director of Customer Support at Intercom, sits down with Rizwan Sherif, Director of Customer Experience at Credit Repair Cloud, to discuss how Fin Voice has transformed their phone support through instant, 24/7 responses. They also discuss building trust when handlin…
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228. Fugazi vs Limp Bizkit, Hoarding Levels, & The Best Streaming Services
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1:41:06Timothy and Chase talk about Fugazi vs Limp Bizkit, hoarding levels, and the best streaming services. Stay tuned for a special guest at the end of the episode! Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the common misconceptions surrounding pricing and customer retention. He emphasizes that many businesses misdiagnose their issues as pricing problems when, in fact, the root cause often lies in the customer experience. Through various examples and case studi…
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186: How Humans in the Loop + Good Data Create AI Success with Kevin Dean
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28:12Artificial Intelligence is changing everything about customer service and leadership, but only if we use it wisely. In this episode, I sit down with Kevin Dean, Founder and CEO of ManoByte, who's been leading AI-driven business transformation since 2007. Kevin and I dig into what it really means to combine AI and humanity to create better experienc…
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227. Zippers vs. Buttons, Halloween Pizza, & 3 Ballerina Tea
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1:29:24Timothy and Chase talk about zippers vs buttons, Halloween Pizza, and 3 Ballerina Tea. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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229: The Answer is Yes, Now What's the Question
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37:31Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DeJulius discuss the importance of fostering a 'yes' culture in customer service. They explore how the word 'no' can negatively impact customer interactions and emphasize the need for employees to focus on what they can do to assist customers. Through engag…
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Building trust in AI, one conversation at a time
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14:39It's been proven that showing customers what AI can do is the key to earning their trust. In this episode, Ruth O’Brien, Senior Director of AI Support at Intercom, talks with Matt Leggett, CX AI & Digital Director at The Access Group, about how support teams can help customers overcome hesitation around AI. They explore the pivotal role simulation,…
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#48 Are you an emotionally intelligent manager?
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18:25If you're a customer service manager, being emotionally intelligent is the super skill you need to strengthen day by day in every conversation you have - in person or digital they be. Paolo Fabrizio shares two hands-on scenarios. Do any of them sound familiar to you?Paolo Fabrizio による
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226. Will Defries & Barret Dudley Return!
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1:45:11Timothy and Chase talk to Will Defries and Barret Dudley for the second time. They talk about wide brim hats, weather, trends, and Chase’s new alien surveillance technology. Sunday Scaries on Instagram @sunday.scaries Retail Therapy on Instagram @retail.pod Will DeFries @willdefries Will’s Substack willdefries.substack.com Barret Dudley @barretdudl…
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Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle
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17:02What if every customer interaction – from sales to success – could be handled seamlessly by one Customer Agent? In this episode, Franka Martinovic, Director of Customer Support at Intercom, sits down with Rati Zvirawa, Director of Product Management at Intercom, to discuss the bold vision behind this reality we're moving towards with Fin. They disc…
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Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and Dave Murray discuss the critical importance of customer experience consulting across various industries. They explore how systems and structures can enhance customer interactions, the significance of internal communication, and the need for organizations to rec…
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#224 IA e Customer Service: 2 errori da evitare
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24:05In alcuni casi la convivenza tra intelligenza artificiale e customer service presenta alcune difficoltà. Paolo Fabrizio evidenzia due errori che ogni customer service manager deve cercare di prevenire.Paolo FABRIZIO による
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Some hospitality experiences are so bad, they could star in their own horror movie. In this Halloween special, we pull back the cobwebs on the five scariest mistakes that haunt businesses everywhere - from ghosted guests and zombie employees to haunted processes and cursed consistency. Discover how to bring your hospitality back from the dead by re…
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225. Chase as a Football Coach, The Peak of Cell Phones, & The Canoe Club Bowling Team
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1:33:28Timothy and Chase talk about Chase as a football coach, the peak of cell phones, and the Canoe Club bowling team. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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227: Build a Culture that is Obsessed with Delivering a World-Class Experience
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57:46Summary: Chief Revolution Officer John DiJulius speaks withRicky Arriola, the founder and CEO of Inktel Holdings Corp, one of the country's leading customer experience and business process outsourcing firms. Inktel provides outsourced customer experience solutions to Fortune 500companies, government agencies, educational institutions, and consumer …
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Live from Pioneer: AI is a long overdue promotion for customer service
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14:54AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to reth…
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Live from Pioneer: AI is handling complexity we never thought it could
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24:09We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cus…
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224. Japan Trip Fall 2025, The Peg, & Vacationing in Small Towns
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1:30:19Timothy and Chase talk about Timothy’s latest trip to Japan, the Peg, & vacationing in small towns. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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226: Would You Sever Your Work Life From Your Personal Life?
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43:50Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John R. DiJulius III discuss the alarming trend of employees, particularly Gen Z, wanting to sever their work and personal lives. They explore the implications of this disconnect, the role of workplace culture in mental health, and strategies leaders can implem…
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Fin Conversations Ep4: Fin Procedures in practice
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11:15Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution…
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Inside Pioneer 2025: Exploring what's next for customer experience
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16:54Intercom's Senior Director of AI Support, Ruth O’Brien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service leaders. They cover the announcement of Fin 3, the best-performing AI Agent capable of handling the most complex queries, our vision for a Customer Agent future, ideas on AI as a convergent force, and m…
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223. Interview with Ray Miah and Alexander Walker from Orée
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1:13:22Timothy & Chase talk with Ray Miah and Alexander Walker about thrifting, the origination of Orée and Small Hours, & their favorite piece of clothing. oreenyc.com @Oreenyc Ray and Alexander on Instagram @rayhmiah @alexwalkerph Ray on Youtube https://www.youtube.com/@RaymondMiah Customer Service Podcast on Instagram @customerservicepod Canoe Club on …
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Summary: In this engaging conversation, Neen James, a leadership strategist and author, discusses the importance of creating exceptional experiences in business and life. She emphasizes that luxury is a mindset, not just about expensive things, and shares insights on how to make people feel seen, heard, and valued. The discussion covers the signifi…
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#47 Protect your customer service team from time theft
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14:15Time theft or withdrawal is an issue affecting many customer service teams' productivity and relationships. Nevertheless it often has silent symptoms...that's why Paolo Fabrizio shares an eye-opening example taken from his recent training & up-skilling sessions.Paolo Fabrizio による
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224: The Six Components of a Five Star Experience
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40:42Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the six key areas that separate good companies from iconic brands. They explore the importance of physical experience, atmosphere, ease of doing business, technical excellence, operational details, and hospitality in creating customer evan…
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222. Train Guy, Alex G Concert, & Drinking Kombucha
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1:32:36Timothy & Chase talk about the train guy, Alex G concert, & drinking kombucha. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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#223 Feedback, conversazioni e futuro con il cliente
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22:28Per non mettere a repentaglio il futuro con il cliente alimenta conversazioni di valore. Paolo Fabrizio condivide alcune riflessioni ed esempi concreti per mantenere calda la relazione.Paolo FABRIZIO による
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Enhance Client Experiences with Customer Service Speakers in Ireland from P.Speakers
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1:34P.Speakers, a leading global speaker agency, offers access to highly experienced customer service speakers in Ireland who help businesses transform their client interactions and deliver exceptional service. These speakers bring decades of industry knowledge, practical strategies, and inspiring insights tailored to diverse audiences, from corporate …
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Smooth scaling: How Intercom manages 500+ product launches a year
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23:53In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. They share how the NPI (New Product Introduction) process enables both Fin and human teammates to deli…
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221. Interview with Neil Bardon of Museum Apotheker & Saint Rita Parlor
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1:17:53Timothy & Chase talk with Neil Bardon about hardcore music, midwest upbringings, and disrupting the apothecary industry. Follow Neil: saintritaparlor.com museumapotheker.com preservationwest.com Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com…
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223: Sabbaticals, Big Stay and Stakeholder Capitalism
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37:25Summary: In this episode, John R. DiJulius III and Denise Thompson discuss the importance of taking time for personal growth through sabbaticals, the evolving job market dynamics leading to a trend of loyalty among employees, the stark contrast in compensation between CEOs and average workers, and the philosophy surrounding wealth and generosity. T…
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184: Conquering Your Fear of AI and Jumpstarting Innovation in Your Business With John Kim
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24:21Great customer service should be helpful, proactive, and built to solve problems, not create new ones. In this episode, I sit down with John Kim, Co-Founder and CEO of Sendbird, the customer communications platform powering more than 4,000 of the world's most popular digital applications and connecting over 320 million people every month. John shar…
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220. First Fashion Upgrades, Jimmy John’s Tattoo, & Chase’s Therapy Session
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1:10:45Timothy & Chase talk about first fashion upgrades, Jimmy John’s tattoo, & Chase’s therapy session. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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