EP 80: How to Scale Using Medical Virtual Assistants with Beth Lachance

Thriving Practice with Tracy Cherpeski

In today’s episode, I’m speaking with Beth Lachance, CEO of REVA Global Medical Virtual Assistants, a company providing healthcare professionals with unmatched virtual solutions. REVA Global is headquartered in Connecticut, and they employ VAs in the Philippines.

Beth shares how hiring a virtual professional can support a medical practice or hospital center at a fraction of the expense of hiring a full time employee.

A virtual medical assistant can support in many roles:

• New patient intake forms
• Scheduling
• Insurance verification and prior authorization
• Review of referral information
• Electronic medical records
• Revenue cycles, including billing, claims and collections
• Other administrative tasks

This kind of service can help with improving scalability by increasing profitability, number of patients you can see, maintaining your team and improving morale across the board.

Beth’s parting wisdom is:

• Look at who’s on your staff now. Are they in the right seat doing what they’re supposed to do , and what they’re best at? Take stock, sit with them and have the conversation to learn about whether they’re able to work to their highest potential.
• Delegate tasks to someone else, whether it’s to a VMA or someone else in your practice

The benefits and much lower financial investment in working with VMAs is a viable solution to an age-old problem, which in the medical world usually means in order to see more patients, you need to hire more staff to keep up with all of the administrative and billing tasks associated with a higher patient load. Working with an agency that does their own vetting, onboarding and training can reduce the risks for you as a practice owner, while increasing your capacity and scalability.

Bio:

Beth Lachance is leading REVA Global Medical in vision and the day-to-day business operations securing the functionality of the business to drive extensive and sustainable growth. Combining her strong leadership and determination with her 16 years of experience as a business owner specializing in Real Estate Project Management and Investing with Hat Trick Holding, LLC, and over 22 years of corporate experience in the private and public sector of Surgical Device, Pharmaceutical, and Specialty Pharmacy Industries – she keeps the company moving forward with high-level strategy while understanding the details of day-to-day execution to ensure steadfast success.

Previous to Beth’s corporate and entrepreneur experience, she competed as a full athletic scholarship athlete as a Division I Gymnast at the University of Florida where she graduated with a Bachelor of Science at the College of Health and Human Performance in Health Sciences.

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