DPH Coaches: Empowering Office Managers

The Dental Practice Heroes Podcast

Can transforming your front desk employees into true managerial powerhouses make a difference in your dental practice? Join Dr. Paul Etchison, Dr. Steve Markowitz, and Dr. Henry Ernst as they discuss the pivotal role of trust and leadership in developing effective office managers. Learn how implementing the Entrepreneurial Operating System (EOS) can empower your team and why investing in the development of a well-rounded individual can lead to a stronger, more successful practice.
Discover the secrets behind building a culture of accountability, even in the face of rapid growth. Dr. Henry Ernst shares his firsthand experience of expanding from four to thirteen chairs in just two and a half years. Hear about the chaos that ensued and the structural changes required to maintain order and productivity. This episode emphasizes the importance of servant leadership, vulnerability, and transparent communication to create a cohesive and supportive work environment.
Clarity is key to office manager success, and this episode explores strategies for defining roles, responsibilities, and expectations. From the benefits of implementing EOS early on to involving team members in decision-making processes, you'll gain insights into enhancing job satisfaction and overall practice success. We also tackle common miscommunication issues between doctor owners and their leadership teams, offering solutions to ensure everyone is aligned and working towards common goals. Tune in, and if you're considering hiring a coach to navigate these challenges, DentalPracticeHeroes.com is here to support you.

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DPH Coaching
At DPH, we don't coach you on anything we haven't personally accomplished ourselves.
We provide:

• One on One Coaching for Doctors, or Doctors and Teams
• Group Coaching Programs for Teams
• Minicourses on every practice management topic you need to know
• Team Coaching for your Front Desk
• Exactly what you need to level up, whatever level of practice you are at.

Visit www.dentalpracticeheroes.com to Learn more, and check out our new 7 Phase OmniPractice Total Team Success Program to learn how to systematize your office, all while creating a leadership team to help you manage it all.

章

1. The Role of the Office Manager (00:00:00)

2. Building a Culture of Accountability (00:11:45)

3. Creating Clarity for Office Manager Success (00:15:02)

4. Communication Breakdown in Dental Practice (00:20:26)