The Primal Potential Podcast is about transformation, not information. So many of us KNOW what we need to do to achieve our goals but we aren't DOING it. There's a continuous gap between our INTENTIONS and our ACTIONS. Primal Potential is a TOOL to help you create massive change in your life and ENJOY the journey!
…
continue reading
コンテンツは Rick Selover によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Rick Selover またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
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Player FM -ポッドキャストアプリ
Player FMアプリでオフラインにしPlayer FMう！
Player FMアプリでオフラインにしPlayer FMう！
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Episode #185 - Meeting consumer Needs: Explaining the Process-REBOOT #144
Manage episode 446126040 series 2804568
コンテンツは Rick Selover によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Rick Selover またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Episode Notes:
Ever wondered why a visit to a collision repair shop can feel as confusing as a trip to the doctor?
Are you ready to uncover the secret to exceptional customer service?
Tune in this week, as I reshare an earlier episode, where we unravel the mystery behind customer service in the aftermath of an accident. I reveal how your collision repair shop staff, from CSRs to estimators, can transform a frustrating experience into a seamless journey.
We'll highlight the commonalities between the medical and auto and collision repair industries, and how small adjustments can make a world of difference in providing a positive customer experience. Discover the art of clear and compassionate communication and learn how these professionals can turn confusion into clarity, building trust and loyalty along the way.
We dive into a world where effective communication reigns supreme, not just in collision repair but the medical field as well.
Explore the emotional rollercoaster faced by customers in these industries and the vital role of acknowledgment, understanding, transparency, and caring... meeting their emotional needs, service providers can create a lasting positive impression, converting potential frustrations into opportunities for exceptional customer service.
Whether you're in the auto repair business or another service field, the strategies shared in this episode promise to enhance your customer interactions and leave a lasting impact!
Sign up for FREE to my "Quote of the Day" below:
Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o
Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover
👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!
(use PROMO code FREE50 in the message box!)
🔗Affiliate Links
👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial
🧑💼 Need freelance help with your business? Check out Fiverr
🛒🍒🥦 Want an easier way to shop? Check out Instacart
Thanks for listening and please share The Mind Wrench Podcast with others!
章
1. Navigating Collision Repair Process With Ease (00:00:00)
2. Improving Customer Experience Through Communication (00:08:29)
187 つのエピソード
シェア
Manage episode 446126040 series 2804568
コンテンツは Rick Selover によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Rick Selover またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Episode Notes:
Ever wondered why a visit to a collision repair shop can feel as confusing as a trip to the doctor?
Are you ready to uncover the secret to exceptional customer service?
Tune in this week, as I reshare an earlier episode, where we unravel the mystery behind customer service in the aftermath of an accident. I reveal how your collision repair shop staff, from CSRs to estimators, can transform a frustrating experience into a seamless journey.
We'll highlight the commonalities between the medical and auto and collision repair industries, and how small adjustments can make a world of difference in providing a positive customer experience. Discover the art of clear and compassionate communication and learn how these professionals can turn confusion into clarity, building trust and loyalty along the way.
We dive into a world where effective communication reigns supreme, not just in collision repair but the medical field as well.
Explore the emotional rollercoaster faced by customers in these industries and the vital role of acknowledgment, understanding, transparency, and caring... meeting their emotional needs, service providers can create a lasting positive impression, converting potential frustrations into opportunities for exceptional customer service.
Whether you're in the auto repair business or another service field, the strategies shared in this episode promise to enhance your customer interactions and leave a lasting impact!
Sign up for FREE to my "Quote of the Day" below:
Join our Mind Wrench mailing list! 👉 https://bit.ly/3DGNM9o
Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover
👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING!
(use PROMO code FREE50 in the message box!)
🔗Affiliate Links
👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial
🧑💼 Need freelance help with your business? Check out Fiverr
🛒🍒🥦 Want an easier way to shop? Check out Instacart
Thanks for listening and please share The Mind Wrench Podcast with others!
章
1. Navigating Collision Repair Process With Ease (00:00:00)
2. Improving Customer Experience Through Communication (00:08:29)
187 つのエピソード
すべてのエピソード
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Mind Wrench Podcastに似ているもの
The Primal Potential Podcast is about transformation, not information. So many of us KNOW what we need to do to achieve our goals but we aren't DOING it. There's a continuous gap between our INTENTIONS and our ACTIONS. Primal Potential is a TOOL to help you create massive change in your life and ENJOY the journey!
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continue reading
Welcome to the Success Story Podcast, hosted by entrepreneur, business executive, author, educator & speaker, Scott D. Clary (@scottdclary). On this podcast, you'll find interviews, Q&A, keynote presentations & conversations on sales, marketing, business, startups and entrepreneurship. Scott will discuss some of the lessons he's learned over his own career, as well as have candid interviews with execs, celebrities, notable figures and politicians. All who have achieved success through both w ...
…
continue reading
Are you looking for more happiness, success and vitality in your life? Get inspired each week with wellness and performance expert, Integrative Medicine Fellow, author & keynote speaker, Kristel Bauer. Live Greatly shares empowering conversations and insights about happiness, wellness & success to support your personal and professional development. Kristel talks with top experts, leaders and inspiring individuals to help you embrace a growth mindset and excel in your work/life. Kristel then ...
…
continue reading
Montgomery & Company (MoCo) is a weekly podcast and radio show hosted by two-time WNBA Champion and Co-Owner/Vice President of the Atlanta Dream, Renee Montgomery, in partnership with WABE Atlanta. Both insightful and compelling, MoCo features interviews with some of the world’s top athletes, entertainers, and innovators as well as roundtable discussions with Renee’s colleagues, friends, and family, about sports, culture and building generational wealth. Montgomery & Company: Sports, Cultu ...
…
continue reading
The Art of Charm is where self-motivated people, just like you, come to learn from the company’s coaches about to how to master human dynamics, relationships, and becoming your best self with the help of Johnny and AJ, the company’s founders. Johnny and AJ bring their 11 years of coaching experience from their famous Bootcamps, where they host clients in Los Angeles from all over the world and they share their stories, best practices and themselves on this weekly podcast. Not only does The A ...
…
continue reading
The award-winning Curiosity Daily podcast from CuriosityDaily.com will help you get smarter about the world around you. In less than 10 minutes, you’ll get a unique mix of research-based life hacks, the latest science and technology news, and more. Nate Bonham and Calli Gade will help you learn about your mind and body, outer space and the depths of the sea, and how history shaped the world into what it is today.Head to discovery+ to stream even more science content, from Animal Planet to Sc ...
…
continue reading
Gretchen Rubin is HAPPIER, and she wants you to be happier too. The #1 bestselling author of The Happiness Project and Better Than Before gets more personal than ever as she brings her practical, manageable advice about happiness and good habits to this lively, thought-provoking podcast. Gretchen’s cohost and guinea pig is her younger sister, Elizabeth Craft, a TV writer and producer living in Los Angeles, who (lovingly) refers to Gretchen as her happiness bully. Part of the Audacy Network.
…
continue reading
The Greatness Machine is on a Quest to Maximize the Human Experience! Join Award Winning CEO and Author, Darius Mirshahzadeh (pron. Mer-shaw-za-day), as he interviews some of the greatest minds in the world―turning their wisdom and experience into learnings and advice you can use in your life so that you can level up and create greatness. Join Darius as he goes deep with guests like: Moby, Seth Godin, Gabby Reece, Amanda Knox, UFC Ring Announcer Bruce Buffer, Former FBI Negotiator Chris Voss ...
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continue reading
What does it mean to live a good life? Is it about happiness, health, friendship, love, or meaning? What about work, wealth, purpose, service, or something else? Can you live a good life even when things are hard? These are the questions and topics we explore every week in conversation with leading voices from health, science, art, industry, mindset, and culture, like Brené Brown, Matthew McConaughey, Mel Robbins, Alex, Elle, Adam Grant, Elizabeth Gilbert, Yung Pueblo, Maya Shankar, Mitch Al ...
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continue reading
Everyone needs a little help being a human. From sleep to saving money to parenting and more, host Marielle Segarra talks to experts to get the best advice out there. Life Kit is here to help you get it together. Want another life hack? Try Life Kit+. You'll support the show and unlock exclusive curated playlists and sponsor-free listening. Learn more at plus.npr.org/lifekit
…
continue reading
Player FM -ポッドキャストアプリ
Player FMアプリでオフラインにしPlayer FMう！
Player FMアプリでオフラインにしPlayer FMう！
