The Time that Retail Forgot

CX Storytime, Tales from the Customer Journey

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6y ago 7:27

MP3•エピソードのホーム

CX Storytime host and storyteller Russel Lolacher shares the story of The Time that Retail Forgot.

In this tale, Susan wants nothing more than to find a jean skirt that fits her. After finally getting to a place where she has what she wants, the only obstacle in her way is the policy of a retail store and their ability to accommodate. Will Susan get what she wants or will the company policy prevail? Listen to her tale to learn how a store could get in the way of her retail therapy, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.

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