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Essential listening for entrepreneurs, product managers and anyone working in tech today. We break down the concepts you need to know, from Product Management to Growth, Sales to Funding, we'll bring you stories that will inspire and insights that will change the way you think about product and business. Rocketship.fm, produced in partnership with Product Collective, inspires hundreds of thousands of entrepreneurs, developers, marketers, product people, and designers each month. Join us as w ...
 
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provid ...
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
 
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne B ...
 
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.
 
Insights, ideas and inspiration from the world of Customer Experience in partnership with Clientship. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis ...
 
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
 
At Planhat we are passionate about Customer Success and our Podcast Channel is dedicated to all things Customer Success. Our host Anika Zubair, discusses Customer Success with SaaS entrepreneurs in the global start-up scene. We dive into important and relevant topics to help spread knowledge and answer questions about customer success, engagement, support, experience and more. Planhat offers a Customer Success Platform built to make Customer Success simple.Check us out at www.planhat.com :)
 
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
 
CX-Talks ist der erste deutsche Podcast, der sich speziell mit dem Thema Customer Experience Management beschäftigt. In regelmäßiger Folge werden ausgewiesene Experten aus der deutschen CX-Community zu einem lockeren und informativen Gespräch eingeladen. Der Podcast richtet sich an alle CX Interessierten, besonders an CX Manager sowie alle Mitarbeiter im Marketing, Customer Service und Vertrieb. www.cx-talks.com Kontakt/Anfragen: info@cx-talks.com Photo: J. Velasquez on Unsplash.com
 
Winning Digital Customers | The Podcast is a live-interview style podcast focused on stories of large-scale digital transformations, told by the people who led them. We're showcasing the names, faces and stories of the folks who have been the impetus behind many major brands’ digital transformations, and taking a look at digital transformations in the context of the major areas in which digital has changed how and where we do business.
 
Navigating Customer Satisfaction in the Online Age - With Jay Skowron of Hospitality Defender. A weekly discussion of all things hospitality for restaurants, hotels, and other small business interested in wowing their guests. Learn about online reviews, customer service best practices, digital marketing, and more!
 
Our podcasts are designed to provide timely insights and practical advice for learning, training, sales and customer service performance challenges confronting organizations across business. These podcasts with leading business and thought leaders explore their most critical challenges and provide practical points of view on how to overcome them.
 
Are you looking for actionable, real-world marketing advice from the industries best and brightest? Keep informed of the latest business and marketing trends, whether you’re an eCommerce or subscription business, doing ten thousand or ten million in revenue. The Customers Who Click podcast brings you valuable, and actionable advice directly from leading marketers in your field. In every episode you’ll learn about a specific topic, including several tips you can walk away with to implement yo ...
 
Meet some of the world's brightest minds with customer experience authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers. Jim is the Editor in Chief of CX Global Media and the developer of numerous services and solutions for the CX and Contact Center industries. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences. The show explores how businesses can create dynam ...
 
It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
 
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
 
I help marketers who want to get regular customers engaging others like a normal person, and automatically on Facebook and email. See acast.com/privacy for privacy and opt-out information.
 
(Spanish) Bienvenido al Customer Masters Show: Julius habla sobre 'Customer Experience' con su particular punto de vista híbrido que va desde la psicología, diseño, marketing, ventas y tecnología en conjunto. * * * (English) Welcome to Customer Masters Show: Julius talks about customer experience with a particular hybrid point of view ranging from psychology, design, marketing, sales and technology together.
 
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We return to hitting the Pixar films in order this week with Inside Out. As you'd expect, things get a little weird and we read out very few reviews... Please go and give us a follow on Twitter and be sure to send us an email, customerisweird@gmail.com if you have any suggestions for the show.Customer is Always Weird による
 
In this episode, I talk about the key tactics for employee engagement and pre-shift huddles Hold your meetings at the same time every day Use them to drive communication and recognition Let others talk and help you host the meeting Don't let these meetings get pushed off your calendar It's time for the great service comeback! Tony Johnson is a Cust…
 
Episode 285 - We haven't recorded a Free Spins Special podcast for far too long, so here we are! Free spins, are readily available across some of the biggest names in gambling. You may have seen these promotions on TV. This podcast explains in-depth how each promotion works. We take you through some exciting new slots sign-up offers from Paddy Powe…
 
Bill Schimikowski is the US Customer Experience Lead for Biogen, and a long-time leader in the customer experience space. Bill recently went to Biogen from Fidelity, and was in Financial Services his entire career before moving over to the BioTech. Bill is one of those practical leaders that is so thoughtful in his approach it leaves you with, "Huh…
 
We have all heard the maxim, “The customer is always right.” Top companies like Amazon lays the foundation of their success on customer-centricity and customer-focus. We believe that a happy customer is the heart of any organization. But how do you make them feel valued? Most of the time, it relies on your people leadership – your employee experien…
 
The DiJulius Group’s Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray talk about the legacy of Tony Hsieh, the man who built Zappos into a customer experience powerhouse. Hsieh pioneered so many revolutionizing customer experiences used in all industries today. What you will learn: How Tony Hsieh, CEO of …
 
JP Clement is the CEO of boomtime. He has over 30 years of experience in marketing, digital strategy and product management for companies ranging from startups to global brands such as Madison Square Garden, General Mills, DFS Group Ltd, Johnson & Johnson and National Geographic. JP has worked for and helped companies in both B2C and B2B sectors, a…
 
Many business leaders are worried that things won’t go back to normal, so Adam and Jeannie have a few interesting stats and opinions that could help you. This episode should have enough useful information to help you gain some valuable insights into the future of CX in the upcoming post-pandemic world. Learn more about your ad choices. Visit megaph…
 
Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced CS leaders; Scott Dzialo, Director of Customer Success, Enterprise & Strategic Accounts at Braze and Sabina Pons, Vice President of Client Success, Supp…
 
Arguably, healthcare is a unique industry in which lives literally are on the line. So how do healthcare companies and providers plan and execute customer – or in this case, “patient” – experience? Host Steve Walker welcomes guest Patty Riskind, head of global healthcare at Qualtrics, an experience management company, to discuss the importance of g…
 
It’s a common experience for online shoppers: an item arrives in the mail, either doesn’t fit or is no longer needed and now must be returned. But the process of making the return is cumbersome and requires printing shipping labels, packaging the item, making a trip to the post office and then waiting up to a few weeks to get the refund. With all t…
 
Warum ist Sprachanalyse aus modernen CX Systemen nicht mehr wegzudenken? Wie nutzen Unternehmen diese technischen Systeme für die Verbesserung der Customer Experience konkret? Im Unternehmensalltag ist Sprachanalyse eine absolut etablierte Technologie, bestimmt nicht immer fehlerfrei, aber unverzichtbar für eine Vielzahl von Folgeanwendungen. Ich w…
 
On todays episode of the Customer Discovercast I sat down with the founder of Incolo (formerly crowdfundnc) to speak about how the early stage investing/fundraising landscape is shifting. It is becoming more accessible for early stage entrepreneurs to raise funds. that allow them to innovate and solve big problems. Will has invested money and/or ad…
 
In my conversation with Joseph Michelli, speaker, author, and business consultant, we discuss his recently released book, Stronger Through Adversity: World Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph shares that as he was consulting through the pandemic, he was working with leaders who had differen…
 
CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one’s a doozy, and it can set the tone for the entire interaction. What can your customers expect from you and […]The p…
 
Howard is joined by Customer Experience Futurist Blake Morgan to talk about the difference in customer service and customer experience, her time as a change agent within a Fortune 100 company, and how the customer of the future is actually the customer of today. Blake gives insight into what modern CEOs need to do to resonate with their employees a…
 
As the COVID-19 pandemic crosses the one year marker, what’s working today for sales teams — and what innovative sales strategies are connecting with customers? Integrity Solutions CEO, Mike Esterday, explores what we’ve learned in the past year, how customers are different today, and how the sales function is seen as the key to recovery for most o…
 
Welcome to the Customer Service Gold Dust Podcast. UK’s only podcast where real Customer Experience professionals share their journey, insights, challenges, and current focus in an ever-changing Customer Service landscape. In this episode, Gavin looks at what you can expect in coming episodes, guests and how the “Gold Dust” that they share will hel…
 
In episode 46 of the Customers Who Click podcast, I had a fantastic chat with Damien Roux about gamification. You probably already know that engaged customers are loyal customers. While tools such as email are awesome for inspiring brand-to-customer communications, there are other options that can either amplify our current customer engagement and …
 
In this episode our host Anika Zubair chats with Kellie Lucas, author of the best-selling book, The Customer Success Pioneer, and coach to business leaders on pioneering customer success to drive growth. Gathering customer feedback is an important part of the CS journey, not only can it provide valuable insights but can help maintain relationships …
 
In this episide of the Customer Experience Superheroes podcast series we catch up with Gunjan Allen, a recognised positive force on the world of customer experience. With a background in corporate and public sector improving the experience for customers and employees, Gunjan is well placed to offer her advice on the difference between these areas. …
 
With special guest Meredith Soleau, President of 424 Degrees During Covid-19, it's important that restaurants and other small businesses are operating at peak performance; however, we all have a bad day. Meredith and Jay discuss how customers need to cut them some slack because they're already struggling during this hard time, yet remind everyone t…
 
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