シェア
))
Modern Mentor is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Modern Mentor help you navigate your path to success—however you define it.
…
continue reading
Ep. 214: Michael Mauboussin | Beating Expectations: The Impact of Loyalty on Corporate Valuations
Manage episode 364298431 series 2481384
コンテンツは Bain & Company, Rob Markey, Company partner, and Customer experience expert によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Bain & Company, Rob Markey, Company partner, and Customer experience expert またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Investing in customer happiness can be the surest way to high Net Promoter Scores. But how do you accomplish that while maintaining a healthy business?
Michael Mauboussin, head of Consilient Research at Counterpoint Global, Morgan Stanley Investment Management, and Rob Markey discuss how expectations investing impacts valuations and business growth. The two also share insights on how companies can build a long-term investment strategy that can withstand changes in the market while attracting and retaining loyal customers.
Get your copy of Michael’s book, Expectations Investing, here.
If you’d like to learn more about Michael, you can find him on LinkedIn.
If you’d like to offer feedback or share ideas about the show, please fill out our survey here.
224 つのエピソード
