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“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world. Check out our website on: http://letstalkloyalty.com/
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Loyalty Bl Arabi is a conversational podcast featuring loyalty experts and business leaders from the GCC & MENA regions. It’s the world’s first podcast for loyalty in Arabic. From the latest developments to news to everyday stories, you can expect an insightful talk that keeps you on top of the loyalty industry. We’re a community-oriented project and we’d love you to join our growing network; new episodes are available every other week.
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Loyalty Talk
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Loyalty Talk

Michael Bietenhader

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Der Loyalty Talk ist ein Podcast rund um das Thema Loyalty-Marketing. Aufschlussreiche und praxisnahe Gespräche mit Experten aus der CRM- und Loyalty-Welt und Insights zu aktuellen Themen, Erfolgsfaktoren, Herausforderungen und Trends im Loyalty-Marketing.
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ZorkCast Podcast has a renewed focus and emphasis on casino loyalty and the intersection between casino loyalty schemes with traditional travel loyalty programs. Plus: Yo-Eleven Minutes Mostly Vegas. No BS. Casino Experience +more ZorkCast, a chat about Vegas, Casino Loyalty, Travel Loyalty, gambling and luxury travel focusing on experiences: #PaxEx (Passenger Experience) and #CasinoEx (Casino Experience) are significant areas of conversation and exploration. Join us, and please DM or email ...
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Nerd Loyalty needs your support! ร่วมสนับสนุนรายการพ็อดแคสต์เล็กๆ ของเราได้ที่ patreon.com/nerdloyalty ========== วิทย์ทุกที่ ดีทุกท่า บทสนทนาของเด็กเนิร์ดที่เอาเรื่องวิทยาศาสตร์ในชีวิตประจำวันมาเล่าให้ฟัง Nerd loyalty (n) ไม่ใช่ผู้จงรักที่เนิร์ด และไม่ใช่คนเนิร์ดผู้ภักดี แต่เป็นผู้ที่จงรักภักดีในความเนิร์ด
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Loyalty Out Loud
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Loyalty Out Loud

Presented by Capillary

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The loyalty industry landscape changes daily, and it's almost impossible to stay on top of new trends, marketplace shake-ups, or stories of the past that shaped where the industry is today. That's why Loyalty Out Loud will tackle a different topic with new guests every episode, digging into the industry's past or shooting into its future at any minute.
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One Podcast, Two Styles: 1. A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. For curated customer loyalty news stories and full length articles which may have been referenced on the show, please visit https://theloyaltyminute.com
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“Come for the stories, and you stay for the learning.” More than another podcast—it's your passport to unparalleled insights. Step into the world's heartbeat with: "The Dov Baron Show." Every episode offers a tantalizing taste of the delicious thoughts and wisdom of global leaders, Deep Thinkers, entertainers, and a spectrum of the most captivating minds—from astronauts soaring the cosmos to philosophers plumbing the soul's depths. What podcast do the top Fortune 500 executives listen to? Th ...
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Liquid Barcodes introduces the “Live Loyalty” podcast – the only podcast in the world dedicated to sharing the latest ideas in loyalty marketing in convenience retail. Every week we share articles designed to showcase the most powerful loyalty marketing initiatives by the greatest convenience brands. Instead of finding the time to read or research online, we've developed this efficient and exciting opportunity for you to listen to our articles to learn the latest in loyalty marketing. Our ho ...
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Welcome to our podcast, which connects Charles Dickens’ portrayal of loyalty in A Tale of Two Cities with society’s current views of loyalty and how it has been affected by social media. A Tale of Two Cities stresses the importance of loyalty, whether it is loyalty to family as evidenced by Lucie supporting her father, or loyalty to an idea, as shown through the use of the code name Jacques in the revolution. We are looking to bring Dickens’ idea of loyalty into our current society by explor ...
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Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
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English podcast- 4th period Moises A. Angie O. Josh S. We believe that in order to succeed in life you have to do be dedicated to something. By dedicated we mean you have to willing to do what it takes to accomplish your goals through dedication and be loyal to what you want, because if you aren’t then you will be focused on other things and let distractions get in the way by stopping you from succeeding . We went to go ask people questions about their thoughts on how loyalty and dedication ...
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We are all called to be royalty; we are the kings and queens over our decisions, over our households, and over our empires. It is time that we stand up and stand by our commitments. We have to hold ourselves accountable for the promises we have made to ourselves. We are here to share motivation for the majestic you that is ready to shine forth. And to inspire loyalty to our commitments. We are in this together, and together we can do the impossible. Thanks for stopping by, I hope that you be ...
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show series
 
In the current episode, Dr. Joseph Michelli addresses the essential challenge of cultivating customer loyalty in a market flooded with choices. He offers actionable strategies for business leaders, emphasizing the vital role of technology in enhancing response times and communication excellence. The discussion includes case studies from various ind…
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This episode is also available in video format on www.Loyalty TV. Today's episode is the first time we are featuring an automotive brand as our guest, and we are delighted it’s such an iconic brand. The Ford Motor Company has recently celebrated 120 years in business, and is truly a pioneer of modern transportation. Their approach to loyalty is sup…
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Yo-Eleven Minutes Mostly Vegas. No BS. Casino Experience +more ⬇️ Yo-11 Minutes: Episode 24 "Most Favorite/Ideal Slot Machines" On this episode: -We discuss our favorite and most ideal slot machine games. Trager has a fantasy of combined bonuses. Movestro…his slot machine idea is more of a downer. -News: “Pinky Ring” Lounge by Bruno Mars is going t…
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: Natural Virus Engineering There's controversy around Roe versus Wade, but what about birth versus hatched in the evolution of humanity? In 2019 Perry Marshall announced the world's most significant science research challenge at London's Royal Society, the $10 million Evolution 2.0 prize. The challenge is centered around unraveling the process by …
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Preferred Hotels & Resorts is a portfolio of independent hotels worldwide that offers travelers a wide selection of luxury stays with a focus on leisure. Guests can choose from a handful of distinctive collections to create the aspirational trip of their dreams, including locations that focus on sustainability or even deliver a touch of history. Pr…
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يسرّنا أن نكون الشريك الرسمي عن فئة البودكاست للحدث حول تجربة العملاء والولاء في منطقة الشرق الاوسط وشمال أفريقيا - مبادرة من تنظيم وإدارة verve management في دبي، الإمارات العربية المتحدة. نقدّم تغطية خاصّة من جزئين اثنين تتضمّن جرعة يوميّة من التفاصيل الشيّقة ومداخلات من الخبراء المتخدثين والمتحدثات باللغة العربية في هذا المؤتمر. --لويالتي بالعرب…
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Today’s episode features our friends in ValueDynamx, a platform designed to make loyalty programs more relevant to customers by offering curated offers and rewards. James Berry is their Managing Director, Commercial, and he joins me today to sharewhy airlines like Jetblue, Etihad Airways and Emirates, as well as retail-led programs like Nectar in t…
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Yo-Eleven Minutes Mostly Vegas. No BS. Casino Experience +more ⬇️ Yo-11 Minutes: Episode 23 "The True Cost of Gambling (Slots) -Tier Earning and Theoretical Versus Actual" On this episode: -What is the true cost of gambling? Tier Earning and theo vs actual loss. -News: Radio City Rockettes on Sphere LV. Watch, Like and Sub on YouTube The Yo-11 Minu…
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In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Lisa Erickson, formally Sr. Director of CRM and Loyalty at Sleep Number, a bed and bedding company that operates over 650 stores in 50 states in North America. The Inner Circle Rewards program is an award-winning loyalty program for peo…
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Yo-Eleven Minutes Mostly Vegas. No BS. Casino Experience +more ⬇️ Yo-11 Minutes: Episode 22 "Room Service and Minibars" On this episode: -Bye Bye Bird Bar, GR Burger to take space at Flamingo -Minibars and Room Service: Too Good To Be Forgotten? Watch, Like and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Support the show ⁉️ Want to contact…
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Yo-Eleven Minutes Mostly Vegas. No BS. Casino Experience +more ⬇️ Yo-11 Minutes: A Yo-Parlay EXTRA! - EXCLUSIVE Interview: Executive Chef Theo Schoenegger of Sinatra Las Vegas at Wynn On this episode: - Michael Trager Does an Exclusive Interview with Executive Chef Theo Schoenegger of Sinatra at Wynn Las Vegas. Picture yourself stepping back in tim…
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What Nobody Told You About Natural Virus Engineering There's controversy around Roe versus Wade, but what about birth versus hatched in the evolution of humanity? In 2019 Perry Marshall announced the world's most significant science research challenge at London's Royal Society, the $10 million Evolution 2.0 prize. The challenge is centered around u…
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Today’s episode is available as audio as well as video on Loyalty TV. This episode features loyalty in the telecommunications sector. Our guest, Jerome G Patalud joins us from the Philippines where he is the Director and Product Owner for Globe Rewards, the loyalty proposition from Globe Telecom, Inc, a major provider of telecommunications services…
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In this episode, Dr. Michelli focuses on the transformative power of gratitude in the business sphere. Joseph reflects on the foundational role of expressing sincere thanks, not merely as a social formality but as a vital component of corporate culture. He further examines how a simple "thank you" can boost morale, solidify customer relations, and …
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What does it take to get attention? As long as you don’t care what kind of attention, Not much. But, what does it take to get the right kind of attention? Is there a step-by-step strategic plan, a handbook you could follow to get the kind of attention you actually want or need for yourself, your ideas, your organization? A handbook that would lay o…
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Publix was founded in 1930 in Winter Haven, FL, by George W. Jenkins and is one of the 10 largest-volume supermarket chains in the country. The brand’s retail sales reached $54.5B in 2022, and Publix is expanding into new markets, with stores opening in Kentucky and enlarging the supermarket’s footprint to eight states. Employee-owned, the company …
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This episode focuses on the loyalty market in Greece and the OPAP loyalty programmes, featuring expert insights from Spyros Doukas. Spyros leads the Retail Loyalty and CRM programs for OPAP. He has designed and launched several loyalty programs in Greek market in the Telecoms and Entertainment industries. Having a customer focused mentality, the pr…
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Yo-Eleven Minutes Mostly Vegas. No BS. Casino Experience +more ⬇️ Yo-11 Minutes: Episode 21 "Can Anything Ruin Las Vegas?" On this episode: -Downtown is Getting a New Arcade -Can Anything Ruin Las Vegas? Watch, Like and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Support the show ⁉️ Want to contact us or share something? Chat to TravelZork…
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Artificial Intelligence (AI) has become a topic of conversation for marketers this year. With its ability to enhance personalization, tailor rewards, and make product recommendations, the technology has wide implications for customer loyalty. Even so, many marketers are struggling to wrap their heads around AI — how to define it, what it means for …
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This interview with two senior executives at IAG Loyalty is a must listen for all loyalty professionals. Rob McDonald, Chief Commercial Officer, and Silvia Espinosa, Chief Customer Officer share deep insights about the IAG Loyalty business. It operates with 40 million members and incredibly, 3000 Avios are collected every second, whilst 2000 Avios …
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In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Simon Rowles Managing Director of Beyonde, who discussed the latest customer strategy and inspiring loyalty propositions in the marketplace. “Beyonde” is a customer experience consulting firm based in Sydney Australia, with a single-min…
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What does it take to get attention? As long as you don’t care what kind of attention, Not much. But, what does it take to get the right kind of attention? Is there a step-by-step strategic plan, a handbook you could follow to get the kind of attention you actually want or need for yourself, your ideas, your organization? A handbook that would lay o…
  continue reading
 
Yo-Eleven Minutes Mostly Vegas. No BS. Casino Experience +more ⬇️ Yo-11 Minutes: Episode 20 "12 Ties and the First Mega Resort" On this episode: -Oakland A’s Vegas Move Gets Approved -Gambling Dad Jokes -The Continental Returns/Silver Sevens Leaves -The First Mega Resort in Vegas Watch, Like and Sub on YouTube The Yo-11 Minutes Playlist on YouTube …
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In this episode, Dr. Joseph Michelli helps you navigate the intricate dance between AI and human service in the modern customer journey, This second episode in a series highlights the union of human touch and technological resources across various stages of a customer's journey. In this installment, you will: Understand the overarching principles t…
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Today’s episode is available in both audio and also video format on www.Loyalty TV. United is now the largest airline in the world as measured by available seat miles, and its marketing is led by the inspirational tagline “Good Leads the Way”. According to its latest quarterly earnings report at the time of recording, United achieved its highest mo…
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Yo-Eleven Minutes Mostly Vegas. No BS. Casino Experience +more ⬇️ Yo-11 Minutes: Episode 19 "WTF MGM Rewards? No Way This (offer) Is True" On this episode: -Colossal Pieces of Meat Were Branded: Peter Luger -MGM Rewards Sends Out a Potentially Misleading Offer Watch, Like and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Support the show ⁉️ …
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Why is it that even the most successful among us often feel like we are not enough? Research shows that Imposter Syndrome affects an estimated 70+% of all high-level leaders. But what if you and I could massively increase our self-worth so that we sincerely believe in ourselves? Could we become permanently free from self-sabotage and self-destructi…
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For marketers and customer loyalty professionals, creating authentic emotional connections between the brand and consumers is vital to success in today’s competitive marketplace. Consumers are seeking more value beyond the transaction, and if they don’t find it with one brand, they’ll swiftly switch to another. Doug Zarkin is the Chief Brand Office…
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Data leads the way in modern marketing, serving as the foundation for informed decisions at every turn. Today's customer loyalty strategies rely on an intricate network of gathered and analyzed data points. These insights are then harnessed to craft personalized communications, offers, rewards, and experiences for a brand’s loyal customers. The sci…
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In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Dave Canty from Bilt Rewards, who discusses the innovative program and its mission to support landlords, tenants, and partners who all benefit by making renting more rewarding. Bilt Rewards is an innovative US-based loyalty program that…
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Yo-Eleven Minutes Mostly Vegas. No BS. Casino Experience +more ⬇️ Yo-11 Minutes: Episode 18 "Rod Stewart's Good Hair" On this episode: -Rod Stewart's final shows and good hair -Planning your Comp Love for 2024 Watch, Like and Sub on YouTube The Yo-11 Minutes Playlist on YouTube Support the show ⁉️ Want to contact us or share something? Chat to Trav…
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What makes us who we are? Why do some people come out of trauma more loving while others come out more guarded? Can we genuinely, lastingly change, or is who we are "baked in?" I'm often asked how a dyslexic kid from a ghetto got to study with masters, become a polymath and serve the world's leading icons. Although I don't hold back at diving in wi…
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Unleash the Power of Emotional Intelligence: Is Your Trust Pipeline Clogged? Hold on tight because we're about to dive into the world of Emotional Intelligence (EQ). Recent data reveals a shocking decline in our EQ since the pandemic hit. As a leader, this should set off alarm bells in your mind. But what does it mean to attract and retain top tale…
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