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Are you a product manager or business leader who has questions about how to develop and implement successful product and business strategies? If so, then you’ve come to the right place! Dear Strategy is an award-winning blog and podcast dedicated to providing education and advice on the subjects of product strategy, business strategy, and business leadership. Brought to you by the experts at Strategy Generation Company, each episode features real-life questions and stories that are analyzed, ...
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The show for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Produced by Products That Count, a 501(c)3 nonprofit that helps everyone build great products, this podcast is an award-winning show by and for product minds, with millions of downloads and a 5-star rating on most major platforms. Each of the 300+ episodes features a product leader interviewing another product leader and exploring what it takes to build great products. Recent ones feature the Chief Product Officers of Brex, Glassdoor, Experian and more. About Us: Products that Count is a 501 ...
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Self-Improvement Podcast for Contractors that want to learn about how to grow their business through management and marketing. Develop business ideas to improve your business experience and be successful. Real stories from real business owners.
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Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
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Listen to Building Success Stories to learn how to build your own success story. In the Building Success Stories podcast, Ann Donnelly shares her insights, tips, stories, and news related to digital marketing, business management, and a number of various topics on building success. Besides her own insights, Ann will interview guests who will share their success stories.
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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
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The Optimal Path is a podcast about user research and product decision-making, brought to you by Maze. Explore how today's leading organizations leverage user research to inform better product decisions. Each episode uncovers the ideas and approaches used to unlock continuous insights—and the optimal path for product success.
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results. Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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We will chat with Fierce Female Entrepreneurs and share the good, the bad and the ugly of Entrepreneurship and discuss obstacles we have faced and how to overcome them to reach the success you desire.
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Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively ...
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CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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Conversations with industry experts, tech leaders and masters in e-commerce that reveal the secrets of their success, and the most important lessons they learned while creating an impact with their business.
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Wes Schaeffer, The Sales Whisperer®, digs in to get the "secrets" from his guests that you can use immediately to sell more, sell faster, close deals at higher margins, and close sales with less stress, more predictably. The Sales Podcast is for professional salespeople, sales managers, business owners, and entrepreneurs who are committed to growth. When you subscribe, you'll have immediate access to over 635 episodes of proven sales methods provided by sales experts who have been there, don ...
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy
Major Tom Productions
Welcome to Transformation Ground Control, the podcast where we explore tech-agnostic digital transformation and digital strategy best practices with industry thought leaders. On this show, Eric Kimberling, Kyler Cheatham, and other industry leaders discuss digital transformation strategies, tips, and lessons. We also discuss organizational change management, ERP software implementations, emerging tech trends, business process improvement strategies, and other important topics - all without t ...
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Entrepreneurship and business techniques and tips you won't learn in business school.
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Behind the scenes with today's top business leaders to understand how they are digitally transforming their company: Which technology tools they're using, where they're seeing success, biggest challenges, how they run their team, dealing with changing customer behaviour, top leadership and life/career lessons and more. Hosted by Danny Levy
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Just a pizza guy talking pizza business.
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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In today’s fast-paced business world, companies are under constant pressure to innovate and stay ahead of their competition. That’s where low-code platforms come in. By enabling users to build custom apps without coding, these platforms are revolutionizing the way businesses operate. Join us on Low Code/High Impact, a podcast hosted by Caspio, as we explore real-life examples of how organizations are using low code to build powerful apps enabling them to move faster, reduce costs, and create ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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A technology-focused podcast for C-suite leaders who are tackling digital transformation projects for the world's biggest companies. The CEO.digital Show brings you in-depth explorations of markets, technology, trends, ideas and strategies – all with the aim of helping you deliver better results with what you do. Our hosts Craig McCartney & Todd Jordan sit down with industry leaders to discuss pressing business and technology issues, including: digital transformation, cloud, cybersecurity, d ...
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Are you a CEO, business owner, entrepreneur or executive? Then this is the podcast for you. The Complete Man podcast is for men seeking more than just financial success in life. Topics include entrepreneurship, leadership, strategy, marketing, operations, family dynamics, wealth management, buy and selling, mergers and acquisitions and much more. If you own a startup, small business, a larger family enterprise, or lead a public company, this podcast is for you! Build a healthy business. Live ...
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B2B buyers want to know the business outcomes they can expect from proposed solutions and the realized value of what they've already purchased. Yet far too few solution providers can articulate value. Value Coffee Talk interviews sales, marketing and customer success leaders about their value programs to discuss the challenges, opportunities and share best practices. Hosted by author and serial entrepreneur Tom Pisello, the ROI Guy, and value expert April Morley, the pair grab a coffee with ...
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In Your Business is a conversational podcast that explores the vibrant world of Huntington-area businesses. Join us as we sit down with passionate entrepreneurs, uncovering their inspiring journeys, innovative strategies, and the challenges they've conquered to make their mark. From marketing mastery to work-life balance, we explore the real stories behind area businesses, offering invaluable insights and advice for both budding and seasoned entrepreneurs. Tune in for a dose of entrepreneuri ...
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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Welcome to the "Restaurant Success Club" podcast, hosted by Monte Silva, a distinguished High Performance Executive Restaurant Coach with a storied career in propelling small independent restaurants to unprecedented heights. With a keen focus on driving top-line revenue, expanding the bottom line, and mastering the art of attracting, developing, and retaining a high-performance team, Monte has established himself as an indispensable leader in the restaurant industry. His expertise doesn't st ...
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Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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On the Strategy and Leadership Podcast, we interview CEOs, business leaders, authors and thought leaders to get their perspectives on strategy, leadership, management and other trends to support your career as a leader. If you’re looking for one of the best business podcasts and management podcasts out there- we’re top 3% in the world. Be sure to subscribe! We put a new podcast out once a week. The Strategy and Leadership podcast is hosted by SME Strategy: We’re a management consulting firm ...
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This podcast is your passport to the worldwide Dynatrace team. In each episode, Sue Quackenbush, Chief People Officer of Dynatrace, welcomes a Dynatracer to share their private & professional experiences. Meet Dynatracers from different teams, roles, and parts of the world, uncovering unique stories, projects, and passions that shape our global culture. Whether you’re a current or future Dynatracer, a customer or prospect curious to learn more about our culture, or someone seeking inspiratio ...
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Welcome to the Business Strategy Podcast, your go-to resource the latest trends, strategies, and best practices for success in today’s fast-paced business world. Our expert guests and experienced host, Steve Coughran, dive deep into the most pressing issues facing business leaders today, providing actionable insights and practical advice for taking your business to the next level. Whether you’re a seasoned executive, a startup founder, or simply interested in the world of business, you’ll fi ...
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Discover INFAWORK INSIGHTS, a dynamic podcast delving into the realms of leadership and business. Join us as we unveil the inner workings of success through the firsthand experiences of our diverse guests. From aspiring leaders to seasoned entrepreneurs, executives, and employees, glean invaluable insights into motivation, inspiration, and effective work habits. Tune in to explore the wisdom of various business owners and thought leaders, empowering you on your journey to professional growth ...
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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CEOs, business owners and entrepreneurs: If you want more success - more profit - less stress in running your business, then tune in and listen to business expert, Howard Lewinter. Howard offers practical advice and creative solutions to help business flow... and turn business problems and issues into better business results. For more business tips follow Howard on Twitter/X: @HowardLewinter - Connect with Howard on LinkedIn or go to Howard's website/blog: www.TalkBusinessWithHoward.com To y ...
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Understanding Escalation Management with Parker Chase Corwin
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Despite our best efforts at keeping our customers at ease, it may so happen that the customers may not be fully delighted. Understanding, managing, and fulfilling customer expectations needs our proactive approach as CSMs. In this episode, Parker Chase-Corwin joins Mausmi Ambastha, our host to discuss one of the most critical aspects of customer ma…
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Do you struggle to stay productive amidst constant task switching? Join Rachel as she delves into the major issue of task and channel switching. Discover what task switching is, why it's a significant problem in the customer success industry, and learn practical tips to minimize its impact. From creating pockets of focus work to batch tasking and s…
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EP 420 - Vycarb CEO on Scaling Impactful Climate Solutions
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What do product managers need to consider when scaling impactful climate solutions? The scale and urgency of the transformation required to fight climate change has never been more clear. In this episode of Product Talk hosted by Silicon Valley Bank (a Division of First Citizens Bank) Climate Tech SVP Maggie Wong, Vycarb CEO Garrett Boudinot speaks…
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117 - The Secret to Building Successful Customer Success Programs - Erin Stavi
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What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi. Erin is the founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful custome…
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E251 | Pricing & Packaging for Long-Term Customer Retention with Mark Stiving
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Today on the show we have Mark Stiving, the founder of Impact Pricing and author of "Selling Value", "Impact Pricing", and "Win Keep Grow". In this episode, Mark shares his experience in the intricacies of pricing and packaging strategies, emphasizing their impact on customer retention and expansion. We then discussed understanding customer value, …
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From Sequoia Capital to The Swarm: David Connors Launches Large
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https://www.theswarm.com/podcasts/wes Market like you mean it. Now go sell something. Name your price for the Make Every Sale Program here: https://saleswhisperer.gumroad.com/l/OiXZk SUBSCRIBE to sell more, faster, at higher margins, with less stress, and more fun! https://www.youtube.com/@TheSalesWhispererWes ----- Connect with me: Twitter -- http…
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Chief Customer Officer Perspectives: Value Leadership - Leading with Trust and Transparency
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In this episode of the Value Coffee Talk podcast, Greg Peters, an accomplished senior go-to-market (GTM) software and tech executive, discusses the challenges organizations face in building cohesion and vision. The discussion with hosts Tom Pisello, the ROI Guy, and April Morley emphasizes the importance of customer success and the need for compani…
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Transformative Strategies for Customer Experience Excellence
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This week on The Modern Customer podcast, we're joined by Joseph Michelli, author, influencer, speaker, and consultant with over 25 years of experience. He'll share insights from his work with iconic brands like Mercedes and Starbucks, revealing the strategies behind launching and maintaining thriving customer experience programs. Joseph emphasizes…
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Are you dealing with a sign or symptom. When you know the difference, your life becomes a lot easier to deal with.
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Dr. Nicole Price: From Engineer to Empathy Revolutionary
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How do you get analytical, process-driven people like engineers, lawyers, and doctors to see the value of empathy and human connection? It's not that they CAN'T embrace it. It's just that they see the world and how to solve problems differently. My guest, Dr. Nicole Price believes two things: 1) everyone wants to do a good job and 2) empathetic lea…
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The Results Are In: Findings From the First CX Leader Pulse Study
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It's human nature to compare what we do professionally – and even personally – with others and CX leaders are no different. So Walker, along with the Customer Experience Professionals Association (CXPA), launched The CX Leader Pulse as a way to give customer experience professionals a look into what companies are, and are not, doing within their CX…
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172. A Key to Determining When the Team 'Gets it'
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Many hours can be seemingly wasted trying to drive home the same point, over and over again. It can be frustrating and maddening for us – especially when the problem persists, whether it be days or weeks later, or just a few hours. Why do we have problems with things that we know we’ve covered in depth before? More importantly, how do we overcome t…
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233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield
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Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service. Dave Stubberfield is the director of Carter Consultancy and specializes in enabling cultural transformation to help businesses achieve greatness. They are the authors of Supercharging the Customer Experience: How Organiz…
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Minisode #46: Trusting Your Gut - The Key to Making Informed Decisions
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Vince Desmond, CEO of the Chartered Quality Institute, as he shares what advice he would give to those starting out in the quality profession. He highlights the importance of trusting your intui…
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EP 419 - CPO Rising Series: Turo CPO on Simplifying Solutions and Learning From Failures
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What role does simplifying solutions and learning from failures play in long-term success? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Turo CPO Tom Wang discusses his journey at Turo and lessons learned along the way. He shares how simplifying solutions and finding bold ways forward have contribu…
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[AI Series] The AI Edge: Supercharging Financial Advisors With Denis Konoplev
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Denis Konoplev is the CEO of Munin AI, a company at the forefront of using artificial intelligence to empower financial advisors. With over a decade of experience in entrepreneurial ventures, he has a track record of successful startups in various sectors. A non-technologist with a keen eye for applying innovative solutions to real-world business p…
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Make ChatGPT Your Personal Tutor: Documentary Film Maker Juan Carlos On How ChatGPT Turned Him Into An iPhone App Developer
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Transforming Dreams into Reality: Juan Carlos on Documentary Filmmaking, AI, and Building an iPhone App with ChatGPT In this episode, Juan Carlos shares his extraordinary journey from being a documentary filmmaker to becoming a product leader and app developer. He discusses his transition from film school at NYU to directing notable documentaries l…
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Kamie Lehmann - Promoting Your Book on a Podcast
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Here's what to expect on the podcast: The advantages of being a guest on someone else's podcast. What specific strategies does Kamie use to help authors effectively promote their books on podcasts? Creating an effective one-sheet or media kit. The pros and cons of video versus audio-only podcasting. And much more! Connect with Jane Tabachnick! Webs…
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Kickstarter Co-Founder Yancey Strickler discusses his book "This Could Be Our Future" and how organizations need to look beyond profit and money and toward maximizing the values that make life worth living. Yancey is one of the co-founders of Kickstarter, the crowdfunding pioneer. He says by recalibrating our definition of value, a world of scarcit…
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Sales Culture Success: The Role of Trust and Autonomy
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In this episode of the Successful Life Podcast, host Corey Berrier delves into the crucial role of leadership in both personal and professional contexts. Berrier discusses the importance of communication, transparency, and strategic thinking in fostering effective leadership. He emphasizes the need for leaders to adapt their style to different scen…
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Dear Strategy 146: The 4 P’s of Marketing – Not 7, Not 8 – Just 4!
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On this episode of Dear Strategy, Bob talks about the original 4 P’s of Marketing, and why consultants shouldn’t necessarily mess with frameworks that are already working! If you’re interested in strategy training or coaching for your business, please visit us at Strategy Generation Company.Bob Caporale | Strategy Generation Company による
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If You Don't Have a Customer Advisory Board Yet...Listen to this!
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How can executive advisory boards transform your company's approach to Customer Success? In this episode of the CSMP Podcast, Irit Eizips and Mike Marchetti, Chief Customer Experience Officer at DRB, discuss the pivotal role these boards play in driving growth and enhancing customer engagement. With a background in Silicon Valley, Mike offers inval…
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Join us for episode 7 of INFAWORK INSIGHTS as we welcome Tiffany R. Warren, the Executive Vice President and Chief Diversity and Inclusion Officer for Sony Music Group. With over 24 years of experience in fostering diversity, Tiffany shares her journey from founding AdColor to leading significant diversity initiatives at Omnicom Group and Sony Musi…
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EP 418 - Splunk Senior Software Engineer on Fostering Collaboration Between Product & Engineering Teams
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Why is it important to foster collaboration between product & engineering teams? In this episode of Product Talk hosted by Kaboo Founder Neha Shah, Splunk Senior Software Engineer Rehan Mulla speaks on his experience building products and leading engineering teams. Rehan discusses the importance of collaboration between product managers and enginee…
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Hybrid Messaging Approach with Carolyn Beaudoin
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How do you develop your messaging to serve multiple segments at once? In this episode, we talk to Carolyn Beaudoin, co-founder of Boxcar Agency. You'll learn about their Hybrid One Reader approach, tips for structuring your homepage and dedicated solution pages, how to use customer call recordings as copywriting material, and more. Visit our websit…
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59: Why You Should Love What You Do In Business
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Join me as I delve deep into the core of entrepreneurial success: passion. I'm Steve Coughran, a seasoned entrepreneur turned CFO sharing why passion isn't just a buzzword but a vital ingredient for sustainable business growth. Passion fuels perseverance, creativity, and resilience in the face of challenges. It's what transforms a job into a callin…
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59. The Evolution of ERP in Distribution & Strategies for Success | Frank Heenan, Epicor
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Joining the Driven by DCKAP podcast this week is Frank Heenan - Group Vice President, Distribution and LBM at Epicor - to talk about the evolution of ERP systems, the importance of using tools like this to their full extent to grow your business, the role of AI within distribution, some of the best strategies to ensure success, how to best execute …
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Here's the one statement that can get any man through the toughest times.
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Owner Opportunities: Must-Haves for Building a Successful Property
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In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team discuss owner opportunities in the hospitality industry. Whether you're a new owner looking to start your property, interested in hospitality, or already up and running but feeling like you're missing something, this episode is for you. We reveal the t…
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Ep. 235: Jon Freier | From Near Death to NPS Disrupter: T-Mobile’s Journey to Customer Leadership
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Episode 235: In 2012, T-Mobile lost nearly two million customers. Its revenue fell precipitously. Its situation seemed hopeless. Then came a new CEO with an audacious plan and a penchant for F-bombs. Jon Freier, president of T-Mobile’s US Consumer Group, joins host Rob Markey to share his firsthand account of the remarkable corporate turnaround. Jo…
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Aaron opens up about the emotional rollercoaster of preparing for his upcoming wedding and shares a powerful lesson on managing anxiety and experiencing joy. Aaron discusses the hit movie Inside Out 2 and how its portrayal of emotions resonates deeply with his own experiences. From his journey of building four successful companies driven by anxiety…
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Building Dreams - The Huntington Children's Museum
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In this episode, we sit down with Tosha Pelfrey, President of the Huntington Children’s Museum, which is gearing up for its grand opening in the summer of 2024. Tosha shares how this incredible project began as just an idea and evolved into a soon-to-open community treasure. We discuss the museum's inception, the formation of the board, fundraising…
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#89: Salesforce’s Approach to Customer Success, AI, & CX
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Salesforce.com is THE leader among their peers (11 straight years) in Customer Relationship Management solutions. Phil Nanus leads Salesforce’s Customer Success organization, a team of over 2000 employees. He shared invaluable insights into how Salesforce is revolutionizing customer success through innovation, trust, and technology. Here are my 3 k…
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Business Success Requires Filling In The Gaps Along The Way
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Today's 5 minute business strategy podcast with business expert, Howard Lewinter, to improve and grow your business: Business Success Requires Filling In The Gaps Along The Way. To find out more, just turn the volume up and listen to the show! Business tips to lessen your stress levels at work and increase your business success. Howard Lewinter gui…
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Snowflake's Massive Data Breach, Dark Side of AI, Integrating Business & Technology to Scale for Growth, ERP Implementation Best Practices
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The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews: Snowflake’s Massive Data Breach, Q&A The Dark Side of Artificial Intelligence Integrating Business & Technology to Scale for Growth (Kimberly Eubank) ERP Implementation Best P…
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Having the right amount and quality of sex is critical for men. Here's why....
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EP 417 - SmartRise Health CEO on Driving Innovation in Healthcare
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How can product leaders drive innovation in healthcare? In this episode hosted by Cognizant Product Director Chenny Solaiyappan, SmartRise Health CEO Vanessa Guzman discusses her journey in healthcare innovation and entrepreneurship. She shares how personal experiences motivated her to pursue solutions focused on social determinants of health, dive…
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Insights from Asia's Premier Fintech Show - Money20/20 Asia 2024
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Money20/20 Asia is the most senior and influential gathering of the global money ecosystem including banks, payments, tech, startups, retail, fintech, financial services, policy, and more. Companies like J.P. Morgan, Stripe, Tenpay Global, HSBC, Google Cloud, AWS, KASIKORNBANK, Hong Kong Monetary Authority, Animoca Brands, Ant Group, and IBM have a…
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116 - Get Your Customer Journey Mapping Right - Jennifer Peters
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Are you getting stuck while doing a customer journey mapping? Join Jennifer and me as we explore the mistakes to avoid and get advice on creating an effective customer journey map. We also talk about where to start and how to get internal alignment for journey mapping. Jennifer Peters is a Customer Success Leader specialising in Seeds and Series A …
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Hortense Le Gentil Discusses Leadership and Overcoming Mind Traps
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Hortence Le Gentil is an esteemed author, coach, and speaker, specializing in leadership transformation. She is the author of "The Unlocked Leader" and a member of the prestigious MG 100, a group of top coaches under the mentorship of Marshall Goldsmith. With a diverse background in show jumping, marketing, and entrepreneurship, Hortence has coache…
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E250 | How Disco Boosted Virality by Switching Activation Channels with Justin Vandehey
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Today on the show we have Justin Vandehey, the Director of Partner Integrations and Development at Culture Amp. In this episode, Justin shares his experience in growing Disco, a Slack-based employee recognition platform, which was acquired by Culture Amp. We then discussed how Disco initially started as an email-based integration and the challenges…
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GTM & ABM Experts, Kelly Hopping and John Eitel Discuss Yes It's Your Fault
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https://blog.thesaleswhisperer.com/p/its-your-fault 00:00 The Challenge of Sales and Marketing Alignment 03:13 The Role of Location in Alignment Efforts 26:56 The Impact of Brand Advertising and Lead Generation 31:27 Challenges of Modern Prospecting Methods 36:03 Sales and Marketing Alignment in the Digital Landscape The conversation revolves aroun…
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Join us for this episode of “Low Code/High Impact” as we explore the art of building successful business relationships with Josh Schuminsky, founder, and Nike Roach, chief business development officer at Solutions Afoot, a Caspio Gold Partner. Josh and Nike delve into the core principles of their reputable development firm, highlighting their innov…
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CMO Perspectives - Crafting Your Compelling Value Storytelling
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Why is storytelling so effective for marketing, sales and customer success? What are the important elements you must include in your differentiating storytelling? In this episode, Thomas Pisello and April Morley discuss the effectiveness of storytelling in marketing and customer engagement with CMO and GTM analyst expert guest Nancy Maluso. The tri…
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Customer-Centric Marketing: How CMOs Drive Brand Loyalty and Growth
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How does a CMO ensure the customer experience remains at the forefront of their brand's strategy? In this episode of the Modern Customer Podcast, Alison Hiatt, the Chief Marketing Officer and Chief Growth Officer at Vera Bradley Designs Inc., shares her invaluable insights from her journey in marketing, including experiences with iconic brands like…
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Amy Koford: Hypnosis for Self-Awareness and Overcoming Trauma
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We talk a lot about the importance of self-awareness and self-care in helping you be a more empathetic and effective leader. In fact, those are two of my five pillars in my book, The Empathy Dilemma because they are vital to being a more effective leader and human. You may think of the traditional modalities, but have you considered hypnosis? Today…
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CX leaders have become increasingly effective at taking action on customer feedback. Today many organizations have effective closed-loop programs that efficiently route insights to the right person for timely action. However, there’s a blind spot – the vast majority of customers never provide their feedback. Actually that’s more than a blind spot. …
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