EP 761 – Working With Difficult People


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Our goal is to stop rewarding irritating behaviours and attitudes.

To do this, we must understand what employees expect to gain from being so difficult.

Celebrate Mediation Week.

Understanding why some co-workers may become difficult or negative, and when they are more likely to act that way, can prevent the buildup of tension.

So why are people difficult?

Some employees learn very early on, that the more noise they make, the more likely those around them will respond to their squeaky wheel.

For some, negative attitudes and behaviors are expressed when they just don't have the energy to use better communication skills, judgment, or manners.

The difficulty behind these attitudes and behaviors is that they are highly toxic, and they can ripple out to those around us.

So Here Are Today's Hot Tips For Building Resiliency In Celebrating Mediation Week:

Our goal is to stop rewarding those irritating behaviors. To do this we must understand what the person expects to gain from being so difficult.

Some want to feel more in control. Some want to feel important and listened to.

Be in the moment and treat each person as if they are all that matters. It is hard to be difficult with someone who makes us feel special.

And finally, move difficult people away from problem identification into problem solving. By understanding what employees expect to gain from using undesirable behaviors, we are in a much better position to deflect and defeat the difficult behavior.

Looking for resources to build your healthy workplace?

Check out my top ten tips under resources and courses at WorkSmartLiveSmart.com.

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