Vacation Rental Stories: Episode 60 - Personalizing Every Guest’s Stay

The Vacation Rental Show: How We Grow

Player FM - Internet Radio Done Right

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The Agile Brand with Greg Kihlström®

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#644: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix 27:12

約 5 日前27:12

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27:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today. Today we’re going to talk about how AI-based personalization plus human creativity and input makes an amazing customer experience at Stitch Fix. To help me discuss this topic, I’d like to welcome Noah Zamansky, Vice President of Product and Client Experience at Stitch Fix. About Noah Zamansky Noah Zamansky serves as the Vice President of Product and Client Experience at Stitch Fix, where he leads cross-functional teams spanning Product, Design, Engineering, Algorithms, and Platform Development. A seasoned leader, Noah has a proven track record of shaping product vision and strategy, designing exceptional user experiences, and spearheading the launch of new business ventures. Before joining Stitch Fix, Noah held the role of Senior Director of Product Management at eBay, overseeing Fashion and Vertical Experiences. Resources Stitch Fix: https://www.stitchfix.com eTail Palm Springs: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

約 1 年前 14:18

MP3•エピソードのホーム

In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Rachele Hobbs of Hobbs Realty at the Streamline Conference 2023.

Together, they cover:

How to achieve high guest loyalty
Why you need to know your business goals to grow
Hobbs Realty’s unique care offering: Hobbspitality

Rachele is CEO of Hobbs Realty, a family-run vacation rental and real estate business based in Holden Beach, North Caroline. The company has been around since 1977, successfully passing between three generations of the family.

This episode is sponsored by Streamline.

If you enjoyed this episode, make sure to:

Subscribe, rate, and review
Share this episode

Episode Resources:

👉 Google - https://bit.ly/gp-how-we-grow

👉 Apple - https://apple.co/3lYc2gU

👉 Spotify - https://spoti.fi/3InYanV

👉 bCast - https://bit.ly/hwg-podcast

👉 iheartradio - https://ihr.fm/3Z8qqlg

👉 RSS - https://bit.ly/how-we-grow-rss

The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so
Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.
Check out the three most downloaded episodes:

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

Scaling your vacation rental portfolio
Optimizing guest experiences
Revenue management strategies
Industry trends and market insights

Express your interest in being a guest →

107 つのエピソード

Vacation Rental Stories: Episode 60 - Personalizing Every Guest’s Stay

The Vacation Rental Show: How We Grow

published 約 1 年前

MP3•エピソードのホーム

In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Rachele Hobbs of Hobbs Realty at the Streamline Conference 2023.

Together, they cover:

How to achieve high guest loyalty
Why you need to know your business goals to grow
Hobbs Realty’s unique care offering: Hobbspitality

This episode is sponsored by Streamline.

If you enjoyed this episode, make sure to:

Subscribe, rate, and review
Share this episode

Episode Resources:

👉 Google - https://bit.ly/gp-how-we-grow

👉 Apple - https://apple.co/3lYc2gU

👉 Spotify - https://spoti.fi/3InYanV

👉 bCast - https://bit.ly/hwg-podcast

👉 iheartradio - https://ihr.fm/3Z8qqlg

👉 RSS - https://bit.ly/how-we-grow-rss

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.

The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

Scaling your vacation rental portfolio
Optimizing guest experiences
Revenue management strategies
Industry trends and market insights

Express your interest in being a guest →

107 つのエピソード

すべてのエピソード

1
The Power of Group Purchasing in Vacation Rentals with Jeff Iloulian of Host GPO 42:49

11 hours前42:49

42:49

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon speaks with Jeff Iloulian , CEO and founder of HostGPO, exploring his journey from managing 150 vacation rentals to creating a group purchasing organization that's transforming how property managers access commercial-grade products. Together they explore: The critical differences between residential and commercial-grade products in vacation rentals The strategic importance of standardization when scaling operations How proper product selection impacts operational efficiency and guest experience The evolution of guest expectations in traditional vacation markets The role of high-quality furnishings in increasing property revenue The impact of recent LA wildfires on the vacation rental community Jeff Iloulian brings unique insights from his experience as both a property manager and founder of HostGPO. Through his journey from managing a single property to overseeing 150 units and eventually creating a purchasing organization serving over 300,000 units, he shares valuable lessons about cost management, operational efficiency, and the importance of investing in quality products for long-term success. This episode is sponsored by Streamline . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

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AI and the Future of Vacation Rentals with Justin Hauge of Storied Collection 34:18

約 7 日前34:18

34:18

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon continues her conversation with Justin Hauge , exploring his pivotal role in Airbnb's expansion into traditional vacation rental markets and his current work with luxury properties at Storied Collection. Together they explore: The transformation of Airbnb's approach to property managers The importance of local relationships in market expansion The evolution of technology integration in property management The balance between growth and service quality The future of property management technology Justin Hauge brings unique insights from his experience as one of Airbnb's early employees (employee #13) and his current role managing luxury properties through Storied Collection. Through his journey from customer support to leading North American growth strategy, he shares valuable lessons about market adaptation, technology integration, and maintaining service quality while scaling operations. This episode is sponsored by RevMax . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

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Building Airbnb from the Ground Up with Justin Hauge of Storied Collection 26:44

約 14 日前26:44

26:44

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon sits down with Justin Hauge , one of Airbnb’s first employees and the co-founder and CEO of Storied Collection, a luxury accommodation platform for historic properties across the UK and Ireland. In this episode, he shares: The early days at Airbnb, from cold calls to global expansion. How customer service insights shaped the platform into a trusted marketplace. The challenges and risks of relying too much on software solutions in vacation rentals. How AI and automation are transforming property management and the risks that come with it. Why property managers must stay ahead as technology enables owners to self-manage. Justin also reflects on the evolution of vacation rentals and why direct bookings remain essential in an era of tech-driven hospitality. Whether you're an industry veteran or a newcomer, this episode is packed with lessons from one of the minds who helped shape modern short-term rentals. This episode is sponsored by RevMax . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

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Mastering Direct Bookings with Mark Simpson of Boostly 48:54

約 21 日前48:54

48:54

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Mark Simpson , the founder of Boostly and a global advocate for the #BookDirect movement. Mark has helped thousands of property managers increase direct bookings and build long-term guest relationships through strategic marketing, communication, and technology integration. Together, they explore: How daily marketing routines can boost direct bookings The power of email marketing and why plain-text emails outperform flashy designs Why AI and automation will revolutionize guest communication The importance of building a guest community to drive referrals and repeat business How SMS and WhatsApp can improve guest experience and engagement Mark’s insights come from years of hands-on experience helping hospitality businesses grow. He breaks down practical steps that any property manager can implement to reduce reliance on OTAs and take control of their bookings. This episode is sponsored by Bluetent . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

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From Corporate Tech to Vacation Rentals with Josh Meisel of iTrip Austin 24:10

約 28 日前24:10

24:10

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon sits down with Josh Meisel , a former tech executive bringing corporate innovation to vacation rental management. Together they explore: Leveraging technology for streamlined property operations Navigating seasonal markets through midterm rental strategies Transforming standard properties into premium vacation experiences Building a responsive local team for superior guest service The reality of transitioning from corporate life to property management Josh Meisel brings unique expertise from his roles at VRBO/HomeAway, Amazon, and FinTech companies to his position as owner of iTrip Austin. Through his innovative approach to technology integration and systematic revenue management, he's transformed how vacation rentals operate in the Austin market while maintaining high guest satisfaction across multiple properties. This episode is sponsored by iTrip . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

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Transforming Vacation Rental Operations Through Team Dynamics with Dave Roberts of Outer Banks Blue 24:44

5 weeks前24:44

24:44

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon sits down with Dave Roberts , an operations expert revolutionizing vacation rental management through process innovation and team dynamics. Together they explore: Building effective team communication through "Tell the Truth Tuesday" meetings Creating consistency in service delivery with seasonal staff Transforming department relationships through systematic problem-solving Managing owner expectations and property standards The future of operations consulting in vacation rentals Dave Roberts brings unique expertise as a Six Sigma Black Belt to his role as Operations Director at Outer Banks Blue. Through his innovative "stinky fish" approach to problem-solving and systematic improvement strategies, he's transformed how departments work together while managing properties across multiple locations, including the Outer Banks and Virginia Beach. This episode is sponsored by Streamline . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

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Empowering Women Through Short Term Rental Success with Stacey St John of STR Global Enterprises 37:31

6 weeks前37:31

37:31

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Stacey St. John , a visionary reshaping the short-term rental industry through education and community building. Together they explore: Creative financing strategies in today's high-interest market Building and managing remote STR teams Scaling from 2 to 40+ properties The power of community in STR success The future of technology in property management Stacey St. John is the founder of the Female Short Term Rental Investors Facebook group (60,000+ members), the Short Term Rental Sisterhood, and the Short Term Rental Virtual Summit. Through her Short Term Rental Success Accelerator, she mentors women in building successful STR businesses while managing her own portfolio of over 40 properties remotely. This episode is sponsored by Rental Guardian . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

1
The Art of Bespoke Service in Vacation Rentals with Rachel Alday of Abode Luxury Rentals 42:16

7 weeks前42:16

42:16

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Rachel Alday , co-founder and co-owner of Abode Luxury Rentals. Together they explore: The true meaning of bespoke service in vacation rentals Building and maintaining a luxury portfolio Creating memorable guest experiences The difference between concierge service and upsells Managing homeowner relationships and upgrades The future of luxury hospitality Rachel Alday is a Board Member of the Vacation Rental Management Association (VRMA) and part of Women Leading Travel & Hospitality. Through Abode Luxury Rentals, she has built a highly curated portfolio of luxury vacation homes where guest experience and genuine service drive business success. This episode is sponsored by Rental Guardian . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

1
Scaling Short-Term Rentals Through Delegation with Julie George of Million Dollar Host 39:34

8 weeks前39:34

39:34

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Julie George , bestselling author and industry pioneer who built and sold a thriving property management business. Together they explore: Building sustainable business structures Effective delegation strategies Creating sellable systems Managing seasonal cash flow Setting industry standards The future of vacation rentals Julie George scaled her property portfolio to over 130 properties in just three years, generating more than $8 million in booking income through Airbnb. She now mentors and consults with property managers worldwide, sharing her proven strategies for business growth and success. This episode is sponsored by Lynnbrook Group . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

1
Technology and Trust in Luxury Vacation Rentals with Moriya Rockman of Smiling House Luxury 36:18

9 weeks前36:18

36:18

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Moriya Rockman , CEO of Smiling House Luxury. Together they explore: Building trust in luxury vacation rental management Transforming B2B hospitality through technology The role of AI in shaping industry future Leadership challenges and opportunities for women Creating authentic luxury experiences Balancing technology with personal service Moriya Rockman is the CEO of Smiling House Luxury, managing over 12,000 properties across 400 destinations worldwide. She's also the founder of Villa Tracker and Triangle Luxury, innovative platforms reshaping how investors and luxury travelers engage with high-end properties. Winner of the 2020 SHORTYZ Pioneer Award, Moriya continues to drive innovation in luxury hospitality while championing women's leadership in the industry. This episode is sponsored by iTrip . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

1
Essential Growth Tips from Leading Vacation Rental Professionals 2024 10:51

10 weeks前10:51

10:51

In this special compilation episode of The Vacation Rental Show: How We Grow, host Lynell Gordon compiles essential insights from the industry's leading professionals throughout 2024. Together they explore: Strategic approaches to sustainable growth Building and maintaining stakeholder relationships Technology integration and AI implementation Brand development and differentiation Industry standards and best practices Revenue optimization strategies This carefully curated episode features wisdom from property managers, tech innovators, and industry veterans who have successfully navigated growth while maintaining service excellence. Their combined experience offers a comprehensive look at effective property management strategies for 2024 and beyond. This episode is sponsored by Streamline . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

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Transforming Guest Experience Through AI in Vacation Rentals with Chad Elmore of Inhabit & Justin Dahl of Streamline 29:07

11 weeks前29:07

29:07

Join Lynell Gordon as she is joined by Chad Elmore, VP of Digital Marketing Services at Inhabit, and Justin Dahl, Director of Product at Streamline. Together they explore: Emerging digital marketing trends for 2025 The impact of AI on guest communication and booking processes Innovative tools for property description generation The importance of maintaining personal touch while leveraging automation Strategies for implementing AI solutions in vacation rental operations Chad Elmore is VP of Digital Marketing Services at Inhabit® Vacation Division, where he leads a team of expert creators, strategists, and developers who empower the vacation industry with innovative software solutions. His experience spans digital strategies for brands of all sizes, from large national campaigns to hyperlocal niche focus markets. Justin Dahl is entering his 14th year with Streamline, now serving in a new role on the product team. With years of experience in support and operations, Justin brings deep insights into property manager needs and vendor relationships, focusing on innovation and technological advancement. This episode is sponsored by Streamline . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

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Differentiating Your Vacation Rental Business in a Crowded Market with Meredith Rumsey of Vacation Rental Co 20:20

12 weeks前20:20

20:20

Join Lynell Gordon as she is joined by Meredith Rumsey, Director of Operations And Business Development at Vacation Rental Co. Together they explore: Meredith’s career path Launching a mid-term rental business A unique mid-term rental model The challenges of transitioning from employee to business owner Building strong relationships with property owners and guests Practical advice for aspiring property managers Finding a niche in a competitive market Meredith Rumsey is Director of Operations And Business Development at Vacation Rental Co, a partnership comprising a well-established housekeeping company, a certified public accountant, and a veteran of the hospitality industry. VRC does standard short-term vacation rentals as well as 30+ night rentals, and provides stress-free and comprehensive all-in-house property management. Before working at VRC, Meredith was Director of Strategy and Business Development at Mountain Vacation Lodging. This episode is sponsored by LiveRez . Episode Highlights [01:02] Traditionally, short-term rentals have been Vacation Rental Co’s “bread and butter” , according to Meredith. However, since zoning restrictions are limiting where short-term rentals can operate, VRC are now shifting to mid-term rentals. Meredith explains that mid-term rentals are those that last for thirty nights or more. This model benefits people who bought homes that are now restricted from renting them out on a short-term basis due to the new zoning laws. Meredith outlines how this approach kills two birds with one stone: by offering mid-term rentals, they provide solutions for these homeowners while meeting a growing demand from renters who want longer stays. [12:20] Meredith discusses the issues faced by a small business, as opposed to a large one. As the main point of contact for her vacation rental business, she has to juggle responsibilities, from answering emails and managing listings on online travel agencies (OTAs), to handling legal contracts. Meredith describes the challenges of balancing the budget between growth and infrastructure. In short, how much to invest in marketing to grow the business vs. how to strengthen operations? Finding the right balance is especially difficult for a smaller operation, especially when funds are tight. [18:28] Meredith highlights the importance of carving out a niche in the property management industry. Since the market is saturated with property managers delivering similar services, Vacation Rental Co specialized within a smaller market: the mid-term rental space. Meredith notes how although Vacation Rental Co are relatively small, being the only business focused on this area gives them a larger market share. She recommends differentiation, using the examples of adopting a travel agent-like approach or partnering with a local business. It’s crucial to find ways to stand out. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

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Data-Driven Decisions in Vacation Rental Management with JJ King of Beachside VR 26:54

13 weeks前26:54

26:54

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by JJ King, the co-founder of Beachside VR. Together they explore: Enhance guest experiences and streamlining operations with new technology Authentic communication Effective reputation management Building a strong online presence Collecting and analyzing data to make decisions about property management and maintenance JJ King is the co-Founder of Beachside VR, a locally owned and operated vacation rental management company headquartered in downtown Cocoa Beach, Florida. Beachside VR offers investors end-to-end service, from marketing properties and managing the rentals, to coordinating year-round preventative and responsive maintenance. JJ is also a Member of the Board of Directors at the Vacation Rental Management Association (VRMA), and on the Board of Advisors at NowBoarding. This episode is sponsored by Streamline . Episode Highlights: [08:51] JJ says that the first step in Beachside VR’s reputation management process is a checkout survey done on the Suiteop app. Once a guest has finished their stay, they are asked to rate their experience between one and five stars. JJ outlines how if a guest rates five stars, they are directed to Google to leave a review, whereas for anything less than five, the entire customer service team receives an internal Slack notification that prompts them to contact the guest. JJ says that this proactive approach allows the team to “catch something before it goes public”. The key here is to make the guest feel heard. [15:33] Discussing the technologies that people start with to help save time and to manage reputation, JJ recommends Zapier (though notes that this depends on what their software can integrate with). Zapier’s "if-then" structure allows for easy automation. For instance, JJ highlights how Zapier can set a trigger where receiving an email automatically sends a Slack notification. This program’s capabilities mean it is possible to quickly improve efficiency across a range of processes. [24:59] JJ looks forward to the possibilities offered by AI messaging, with a particular focus on guest messaging. Although this tool currently lacks the authenticity required to be rolled out to Beachside VR’s customers, in the future JJ believes more and more rental businesses will communicate using AI. Indeed, he highlights a number of operators that already fully automate all their messages to customers. JJ stresses that in the hospitality business, the key is to blend efficiency with personal touch. He adds that he’s “worried about losing that personal touch in the hospitality space”, so anticipates some brands differentiating themselves by emphasizing human interaction, perhaps even branding themselves AI-free to attract guests who value personal engagement. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…

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Driving Growth Through Clear Practical Advice with Stuart Pack of Bluewater Associates of Emerald Isle, Inc. 36:12

14 weeks前36:12

36:12

In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Stuart Pack, the Chief Executive Officer at Bluewater Associates of Emerald Isle, Inc.. Together they explore: Stuart’s two decades of industry experience Enhancing guest experiences Fostering team collaboration Effective management strategies The importance of transparency with homeowners Setting measurable goals The power of community support among competitors The role of AI in the industry Stuart Pack is the CEO at Bluewater Associates of Emerald Isle, Inc., who aim to be the premier real estate and vacation rental company in the Southern Outer Banks by providing the best service to families who vacation, live, and invest here all while making a positive contribution to their community. The Bluewater Vacation Rentals firm includes the Vacation and Annual Property Management Division along with linens, housekeeping, maintenance, and their pool and spa departments which employ over 100 professionals. Before this, Stuart was Vice President of Rentals at Atlantic Realty of the Outer Banks, and VP / COO at Carolina Retreats. This episode is sponsored by Rental Guardian . Episode Highlights: [02:55] Stuart recommends a guest-centric approach to property managers. After all, as Stuart says, “without the guests we don’t have anything”. This approach includes the booking process, pre-arrival emails, and their stay. Stuart adds that this even extends to post-stay reviews, suggesting that property managers respond to every piece of feedback and learn from them. By listening to guests and prioritizing feedback, companies can build a thriving vacation rental business. Stuart says that, while there can often be a debate between being owner-centric and guest-centric, his advice is to be both! [12:28] Budget and KPIs are two of the most important areas for property managers to evaluate . Stuart recommends analyzing the various revenue streams, such as commissions, fees, and the potential for future earnings, in order to identify areas of strength and opportunities for improvement. Likewise, applying this approach to expenses will also highlight inefficiencies and positive takeaways. Stuart suggests bonus opportunities for staff, particular in relation to upselling services such as early check-in, which can generate additional revenue. [25:27] Stuart emphasizes communication and teamwork when it comes to working with homeowners. He advocates for regular maintenance plans and clear financial statements in order to avoid surprises. Accessibility is important for homeowners, which is why Stuart provides them with his personal cell phone number. As well as demonstrating trust, it also means Stuart can proactively resolve issues. He outlines a number of occasions where this transparency and honesty has improved relations with homeowners. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…