Episode 30 - Maintaining Patient and Team Loyalty In The Middle Of A Pandemic

The Raving Patients Podcast

On this episode of the Raving Patients Podcast, Len sits down with Robert Elliot to discuss how strong and positive team morale is never a luxury item. It is always essential! Dental practices that can sustain high team morale while COVID disrupts their business, will be better off than those who watch it vanish! In today's practice environment, if you take care of your team and patients, they will take care of you.

Takeaways from this episode include:

• Open (and scheduled) Communication with the team
• Continuous Feedback from patients and your team
• Rewarding your team
• Unprecedented flexibility

Dr. Elliott is from Louisville, Kentucky where he graduated from the University Of Louisville School Of Dentistry. His pediatric dental residency was completed at the UNC School of Dentistry and UNC Memorial Hospital in Chapel Hill.

Dr. Elliott is a Diplomate of the American Board of Pediatric Dentistry and is an Adjunct Clinical Professor at both the University of North Carolina and University of Louisville Schools of Dentistry.

Dr. Elliott lectures throughout the year to other dentists, specialists, dental team members and residents. In his “not so much free time”, he has founded his own pediatric dental consulting business, Pedo Springboard, Inc. to help residents and pediatric dentists successfully start their own practice. He also has co-founded a second consulting business, Pediatric Dental Directions, to help private practitioners establish legacy leadership and a positive work culture.

He works with his best friend & partner and 13 rockstar TEAM members and has been in private practice for 22 years in Cary, NC.