E014 - The 'Wow' Factor: Rethinking Employee Onboarding and Retention (w/ Erica Gordon-Roberts, HR Director & PeopleOps Veteran)

The Employee Onboarding Podcast

Join us for an enlightening conversation with Erica Gordon-Roberts, our esteemed guest and the Director of Human Resources at LookListen, a cutting-edge digital marketing agency based in Atlanta. Hosted by Erin Rice, we dive deep into the art and science of employee onboarding, especially in today's remote-first, hybrid work landscape.

We explore the power of personalized onboarding experiences that cater to individual learning styles and unveil LookListen's innovative "buddy program," designed to create "wow moments" for new hires and enrich our company culture. Erica opens up about her own onboarding journey during the pandemic, revealing how she audited the process while experiencing it firsthand.

Erica also dives into the nitty-gritty of one-on-one meetings, a cornerstone in understanding the unique needs and challenges of each team member. Technology, and the role of AI in onboarding, is another hot topic we tackle. While LookListen hasn't fully embraced AI yet, we discuss the potential for technology to enhance, not overshadow, the human element in onboarding.

We introduce you to the concept of "pre-boarding," a phase that kicks off with the job posting and sets the stage for an employee's entire journey with us. Erica emphasizes that onboarding is not a one-off event but an ongoing process that requires continuous learning and adaptation.

To wrap upm we delve into the hybrid work model that LookListen has adopted. By giving teams the autonomy to choose their in-office days, we've seen a significant uptick in employee satisfaction and retention. Don't miss this episode packed with actionable insights and strategies to elevate your onboarding game!