The Power of Grit in the Hustle With Scott Howell

Keep Hustling

In this episode, Aaron Gordon is joined by guest Scott Howell, Principal of IProtect Insurance and Financial Services and the co-host of The Insurance Guys Podcast, to discuss the importance of grit and hustle in both personal and professional success. The episode delves into Scott's upbringing, love for sports, and the impact of his family's influence on his career. Scott shares insights into the challenges of starting an independent insurance agency, emphasizing the need for making great decisions and the lack of a safety net in the industry. The conversation also explores the importance of customer service, operational changes, and the pursuit of excellence within the insurance industry. Scott reflects on pivotal moments in his career, challenges in hiring, and his vision to make his agency the number one in the United States for customer service. Throughout the episode, Aaron and Scott stress the value of consistency, determination, and resilience in overcoming obstacles and achieving success. The show concludes with a note of gratitude to the listeners and an invitation for ongoing conversation and feedback on social media.

3 Key Episode Takeaways:

1. Embrace Grit and Consistency: Scott emphasizes the importance of grit, determination, and consistency in entrepreneurship. His story underscores the significance of endurance and perseverance in overcoming obstacles and reaching success.

2. Prioritize Customer Service Excellence: Scott's vision for elevating customer service in the insurance industry is inspiring. He aims to provide an "Amazon experience" through speed, accuracy, and a focus on pleasant phone interactions, highlighting the value of exceptional customer service standards in any industry.

3. Learn from Setbacks and Hiring Decisions: Scott openly shares the impact of hiring the wrong people for his agency and the setbacks it caused. His reflections on the hiring process and the importance of finding the right fit for company culture offer valuable insights for anyone managing or growing a team.

Get To Know Scott Howell Scott Howell is a highly accomplished insurance agent and owner from Huntsville, Alabama. He is also the co-host of the popular Insurance Guys Podcast, where he shares his insights and expertise with other insurance professionals. With a dual degree in Business Management & Marketing and four years of military service, Scott has a unique and diverse background that has contributed to his success in the industry. He is known for his mentorship and professionalism and is deeply dedicated to providing exceptional service to his clients. Scott's passion for empowering others and his strong reputation make him a respected figure in the insurance community. Follow and Keep Hustling with Scott Howell

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Insurance Guys Podcast

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Show Overview

01:00 Scott Howell is a great speaker, hire this man. 03:05 Hustle deep, inspire others, and show gratitude. 08:05 Passion for sports, strict upbringing, Marine Corps. 09:49 Hardship can lead to greater resilience and success. 15:09 Hiring right is crucial for long-term success. 17:46 Testing unknown for cultural fit in organization. 21:08 Obsessed with sales, audacity, and great team. 23:44 Transitioning to scratch agent required determination and adaptation. 26:41 Insurance agents left on their own, decisions. 29:55 Embrace challenges and keep pushing forward. 36:04 Director speaks, operations change, and improve customer service. 39:17 Answer the phone with a smile