Co-founder & CEO of Nurture Genomics Former CIO of Perkin Elmer & Beaumont Health Hans Keil | Relentless Customer Leader Podcast

Relentless Customer Leader Podcast

Summary

Hans Keil shares his leadership journey, starting from growing up on a farm and joining the Coast Guard to his career in various industries and his current role as a co-founder of Nurture Genomics. He emphasizes the importance of work ethic, authenticity, and building a strong team. Hans also discusses the challenges and opportunities in healthcare, particularly in creating a customer-centric culture and leveraging AI for better patient experiences. He encourages leaders to go with the flow, trust their teams, and stay focused on the customer.

Takeaways

Developing a strong work ethic early in life can shape one's leadership journey.
Authenticity is key to effective leadership.
Building a strong team that complements your strengths and fills your gaps is crucial.
Creating a customer-centric culture in healthcare requires understanding the needs of patients and engaging with them.
AI has the potential to enhance patient experiences and improve healthcare outcomes.
Leaders should go with the flow, trust their teams, and stay focused on the customer.

Sound Bites

"I think, as I reflect, probably go back to growing up on a farm... when you live on a farm, you start working at a very early age."
"If you're not willing to roll up your sleeves and go out there and see them in their environment and understand that, you're not going to succeed."
"Start with the team, start with what the nurses have to navigate, what their challenges are. Because they are the frontline."

Chapters

00:00 The Beginnings of a Leadership Journey
05:38 From Farm to Coast Guard
08:39 Building a Customer-Centric Culture in Healthcare
18:08 Transitioning to a Startup: The Story Behind Nurture Genomics
26:41 Balancing Family and Career
29:09 Developing Leadership Skills: Authenticity and Trust
33:36 The Role of AI in Healthcare and Leadership