Importance of Developing the Front-Line of Customer Success

Gain Grow Retain

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2y ago 43:29

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Catherine Blackmore joins Jay Nathan on the podcast today from Oracle as she talks about her early days in the newly emerging field of Customer Success when resources and swim lanes were still being developed and how there is still growth and evolution occurring today, not just with CSMs, but the overall practice of customer success within an organization to become truly customer-centric. This includes the importance of employee development to ensure best-practices and focusing on employee engagement develop mission-focused employees.

You can find Catherine here: https://www.linkedin.com/in/catherineblackmore/

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