Impacting CS with Data
Manage episode 348912591 series 3260463
Jan Young joins the team to talk about helping CS teams avoid the 'gap filler' moniker by bringing data from various sources together.
It is important to look at scaling from a 1:1 approach (foundational model) to a more digital and scaled approach to allow a focus on strategy and relationship building.
Joining with a comprehensive look at data, this helps you provide stronger customer enablement and builds an understanding of the big picture of your customer health and growth.
Using a variety of sources (AI, data from other teams, etc) can help you apply the right data at the right time.
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