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Innovative Customer Care Strategies with Valerie Heck
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It's International Women's Month in the virtual Lemonade Stand, and Crystal is joined by Valerie Heck from Colair! They talk about navigating customer service techniques, bolstering your call center, and the core of human connection.
0:07 - Empowering Women in the HVAC Industry
5:42 - Empathy and Empowerment in Customer Service
11:34 - Call Center Performance and Outbound Strategies
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章
1. Innovative Customer Care Strategies with Valerie Heck (00:00:00)
2. Empowering Women in HVAC Industry (00:00:07)
3. Empathy and Empowerment in Customer Service (00:05:42)
4. Call Center Performance and Outbound Strategies (00:11:34)
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