Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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コンテンツは Andrew Michael によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Andrew Michael またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
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E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul
Manage episode 434107980 series 2505086
コンテンツは Andrew Michael によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Andrew Michael またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Today on the show we have Harini Gokul, the Chief Customer Officer of Entrust.
In this episode, Harini shares her experience in transforming Entrust’s customer success function into a powerful growth engine. We dive into the strategies she used to align customer success with P&L goals, ensuring the team’s contribution to revenue growth.
Harini also discusses the critical role of data-driven accountability in driving customer retention and how Entrust is leveraging AI to enhance customer experience at scale.
Mentioned Resources
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
章
1. Introduction and Harini's Role at Entrust (00:00:00)
2. Establishing Customer Success at Entrust (00:04:16)
3. Cultural and Strategic Priorities for Customer Success (00:06:20)
4. Accountability and Data-Driven Decision Making (00:09:00)
5. Prioritizing Actions that Drive Outcomes (00:12:15)
6. Leveraging AI and Automation in Customer Success (00:16:17)
7. Structuring Teams for Collaborative Success (00:19:05)
8. Looking Ahead: The Future of Customer Success at Entrust (00:28:54)
269 つのエピソード
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Manage episode 434107980 series 2505086
コンテンツは Andrew Michael によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Andrew Michael またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Today on the show we have Harini Gokul, the Chief Customer Officer of Entrust.
In this episode, Harini shares her experience in transforming Entrust’s customer success function into a powerful growth engine. We dive into the strategies she used to align customer success with P&L goals, ensuring the team’s contribution to revenue growth.
Harini also discusses the critical role of data-driven accountability in driving customer retention and how Entrust is leveraging AI to enhance customer experience at scale.
Mentioned Resources
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
章
1. Introduction and Harini's Role at Entrust (00:00:00)
2. Establishing Customer Success at Entrust (00:04:16)
3. Cultural and Strategic Priorities for Customer Success (00:06:20)
4. Accountability and Data-Driven Decision Making (00:09:00)
5. Prioritizing Actions that Drive Outcomes (00:12:15)
6. Leveraging AI and Automation in Customer Success (00:16:17)
7. Structuring Teams for Collaborative Success (00:19:05)
8. Looking Ahead: The Future of Customer Success at Entrust (00:28:54)
269 つのエピソード
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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continue reading
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continue reading
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continue reading
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