コンテンツは Chief Evangelist によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Chief Evangelist またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal
Player FM -ポッドキャストアプリ
Player FMアプリでオフラインにしPlayer FMう!

022 Leslie Pagel (Authenticx) on Helping Humans Understand Humans

51:20
 
シェア
 

Manage episode 365453879 series 3482407
コンテンツは Chief Evangelist によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Chief Evangelist またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal

Today’s guest is Leslie Pagel, Chief Evangelist at Authenticx. Leslie joins Ethan Beute to share the mission to help humans understand humans through the true voice of the customer.

Leslie explains how she joined the team as a Chief Customer Officer, with the role of helping the team define, measure, and achieve value with customers. In the shift to Chief Evangelist, her goal shifted from delivering value to healthcare companies to delivering value to the healthcare industry.

Takeaways:

  • The most important job of a Chief Evangelist is to open the eyes of business leaders to the importance of what they do. For her, eyes need to be opened to the importance of the authentic voice of customers, the capability to hear it, and to the power of conversation.
  • The problem facing the industry Leslie serves is that most data is “stored and ignored.” Artificial intelligence doesn’t do the listening that humans do, but it surfaces opportunities to hear, empathize, learn, and improve.
  • The mission Leslie’s on is to help humans understand humans. She built her career in customer experience and the voice of customers before these were popular business terms. Evangelizing with Authenticx aligns well in so many ways.
  • As a Chief Customer Officer, it is always about value. The team must figure out what the client needs, what they have available, and how to unlock value together. Ideally, it’s matched with hard metrics defining success.
  • After the initial confusion and even resistance to the title, Leslie finds “Chief Evangelist” the perfect fit for the role because of what it conjures in the mind’s eye when someone hears it.

Quote of the Show:

  • “It’s about opening eyes - talking with business leaders to help them see a new reality.”

Links Related to This Episode:

See or Hear More Conversations on Chief Evangelist with Ethan Beute:

Chief Evangelist is produced and sponsored by Ringmaster, on a mission to create connections through B2B podcasts. Learn more at https://ringmaster.com/

  continue reading

47 つのエピソード

iconシェア
 
Manage episode 365453879 series 3482407
コンテンツは Chief Evangelist によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Chief Evangelist またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal

Today’s guest is Leslie Pagel, Chief Evangelist at Authenticx. Leslie joins Ethan Beute to share the mission to help humans understand humans through the true voice of the customer.

Leslie explains how she joined the team as a Chief Customer Officer, with the role of helping the team define, measure, and achieve value with customers. In the shift to Chief Evangelist, her goal shifted from delivering value to healthcare companies to delivering value to the healthcare industry.

Takeaways:

  • The most important job of a Chief Evangelist is to open the eyes of business leaders to the importance of what they do. For her, eyes need to be opened to the importance of the authentic voice of customers, the capability to hear it, and to the power of conversation.
  • The problem facing the industry Leslie serves is that most data is “stored and ignored.” Artificial intelligence doesn’t do the listening that humans do, but it surfaces opportunities to hear, empathize, learn, and improve.
  • The mission Leslie’s on is to help humans understand humans. She built her career in customer experience and the voice of customers before these were popular business terms. Evangelizing with Authenticx aligns well in so many ways.
  • As a Chief Customer Officer, it is always about value. The team must figure out what the client needs, what they have available, and how to unlock value together. Ideally, it’s matched with hard metrics defining success.
  • After the initial confusion and even resistance to the title, Leslie finds “Chief Evangelist” the perfect fit for the role because of what it conjures in the mind’s eye when someone hears it.

Quote of the Show:

  • “It’s about opening eyes - talking with business leaders to help them see a new reality.”

Links Related to This Episode:

See or Hear More Conversations on Chief Evangelist with Ethan Beute:

Chief Evangelist is produced and sponsored by Ringmaster, on a mission to create connections through B2B podcasts. Learn more at https://ringmaster.com/

  continue reading

47 つのエピソード

Усі епізоди

×
 
Loading …

プレーヤーFMへようこそ!

Player FMは今からすぐに楽しめるために高品質のポッドキャストをウェブでスキャンしています。 これは最高のポッドキャストアプリで、Android、iPhone、そしてWebで動作します。 全ての端末で購読を同期するためにサインアップしてください。

 

クイックリファレンスガイド