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The Value of an Operations Person
Manage episode 425724407 series 3553237
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In this episode, Keila discusses the often-overlooked benefits of hiring an operations person in a small business. She shares her personal experience of how hiring an operations director transformed her company, and outlines six key benefits of bringing operations expertise into a growing business. Keila emphasizes how an operations professional can drive efficiency, enhance customer satisfaction, and contribute to strategic growth, making a compelling case for why this role is a valuable investment even for businesses focused on billable hours.
- (00:00) - Welcome to Build to Enough
- (00:57) - The Value of an Operations Person
- (01:29) - Hiring Based on Vibes: A Case Study
- (03:53) - Six Benefits of Hiring an Ops Person
- (04:02) - Streamlined Processes and Efficiency Gains
- (05:52) - Enhanced Customer Satisfaction
- (07:54) - Data-Driven Decision Making
- (10:39) - Scalability and Growth
- (12:56) - Enhanced Collaboration and Communication
- (14:50) - Cost Savings
- (16:08) - Conclusion and Final Thoughts
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