We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Why do I feel so tired all the time? How do I manage all this stress and my anger? Why do all these terrible things keep happening to me? Does anyone else feel like this or is it just me? Is this something I can talk to my family and friends about? Welcome to Distressed to Joyful; Bailey’s Way! Twice a month, our host, Bailey Reber, will dive deep on topics surrounding bipolar disorder and mental health. She’ll discuss research-backed ways to best control your emotions, how she's learned to effectively manage her bipolar disorder and all that she's learned which allows her to live a passionate and fulfilling life! WEBSITE: https://whatisheybailsdoing.com/ INSTAGRAM: https://instagram.com/distressedtojoyful_baileysway/ COMMUNITY: https://www.facebook.com/groups/distressedtojoyful.baileysway/
Why do I feel so tired all the time? How do I manage all this stress and my anger? Why do all these terrible things keep happening to me? Does anyone else feel like this or is it just me? Is this something I can talk to my family and friends about? Welcome to Distressed to Joyful; Bailey’s Way! Twice a month, our host, Bailey Reber, will dive deep on topics surrounding bipolar disorder and mental health. She’ll discuss research-backed ways to best control your emotions, how she's learned to effectively manage her bipolar disorder and all that she's learned which allows her to live a passionate and fulfilling life! WEBSITE: https://whatisheybailsdoing.com/ INSTAGRAM: https://instagram.com/distressedtojoyful_baileysway/ COMMUNITY: https://www.facebook.com/groups/distressedtojoyful.baileysway/
Wondering why Bailey’s been off the radar lately? In this heartfelt episode, Bailey opens up about the challenges of navigating a whirlwind season of life and the crucial lessons she’s learned about self-care, balance, and making tough yet necessary decisions. She shares powerful strategies that helped her prioritize mental health while juggling a demanding schedule and offers actionable tips for staying grounded during life’s busiest moments. Whether you’re feeling overwhelmed or just need a reminder that it’s okay to slow down, this episode is packed with encouragement, relatable insights, and a reminder that you’re never alone in your journey. Tune in now for an empowering dose of inspiration! WEBSITE: https://whatisheybailsdoing.com/ ETSY COUPON: https://baileyswaydesigns.etsy.com?coupon=JOY2023 SHOP: https://baileyswaydesigns.etsy.com FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
In this episode, Bailey delves deep into the complexities of shame, exploring its roots, how it manifests in our lives, and the profound impact it can have on our well-being. Using insights from Brené Brown's research along with personal experiences, we’ll tackle the three core themes of shame—body image and health, relationships, and social status—highlighting how these fears can shape our interactions and self-perception. Through candid discussions and practical strategies, this episode empowers you to confront and overcome shame, fostering self-acceptance and stronger, more authentic connections. Whether you're struggling with feelings of unworthiness or simply want to understand this pervasive emotion better, this episode offers valuable perspectives and actionable advice to help you move forward with confidence. WEBSITE: https://whatisheybailsdoing.com/ WIN OF THE WEEK: http://whatisheybailsdoing.com/win-of-the-week/ ETSY COUPON: https://baileyswaydesigns.etsy.com?coupon=JOY2023 SHOP: https://baileyswaydesigns.etsy.com FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
Discover the transformative power of therapy in the latest episode of "Distressed to Joyful; Bailey's Way," hosted by Bailey Reber. In "Therapy Unveiled: My Personal Journey, Vulnerable Moments, and How to Make Therapy Work for You," Bailey shares her 12.5-year therapy journey, revealing how the first 5.5 years were wasted due to her lack of effort. Learn the strategies she's implemented to maximize each session and gain insights from the National Institute of Mental Health and other expert sources. Tune in for honest discussions, practical advice, vulnerable moments, and tips on how to make therapy work for you. SHOW NOTES: https://whatisheybailsdoing.com/2024/06/11/how-to-make-therapy-work-for-you-show-notes/ WEBSITE: https://whatisheybailsdoing.com/ WIN OF THE WEEK: http://whatisheybailsdoing.com/win-of-the-week/ ETSY COUPON: https://baileyswaydesigns.etsy.com?coupon=JOY2023 SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
Join host, Bailey Reber, in this insightful episode as she delves deep into the intricate relationship between anxiety and bipolar disorder. Gain valuable insights as Bailey breaks down complex information and shares practical self-care tips to manage anxiety effectively. Explore her personal journey as she recounts a recent empowering event where she took charge of her anxiety, offering inspiration and actionable strategies for listeners. You’ll leave this episode feeling informed, empowered, and equipped with tools to help navigate the complexities of anxiety and bipolar disorder with confidence and resilience. SHOW NOTES: https://whatisheybailsdoing.com/2024/04/10/s5-episode-5-understanding-the-relationship-between-anxiety-and-bipolar-disorder-show-notes/ WEBSITE: https://whatisheybailsdoing.com/ WIN OF THE WEEK: http://whatisheybailsdoing.com/win-of-the-week/ ETSY COUPON: https://baileyswaydesigns.etsy.com?coupon=JOY2023 SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
Embark on a captivating journey through the heart of Paris in this episode, "A Thrilling Adventure: Conquering the Eiffel Tower in Paris." Join host, Bailey Reber, as she recounts a mesmerizing tale of exploration, culture, and discovery. In this exhilarating retelling, Bailey delves into the vibrant world of the Yves Saint Laurent Museum, where fashion and art converge in a spectacular showcase. Indulge your senses as she shares an array of delectable French cuisines that she and her husband, Monish, munched on throughout this day. But the adventure doesn't end there. Follow along as we serendipitously stumble upon one of Paris's most iconic monuments, the majestic Eiffel Tower. With awe-inspiring determination, we ascend its storied stairs, ascending higher and higher to witness the breathtaking panorama of the City of Light spread out before us. Join Bailey as she shares the magic of Parisian exploration, capturing the essence of adventure, discovery, and the boundless spirit of wanderlust. Tune in to this podcast episode for an unforgettable journey through the streets of Paris and beyond! PHOTOS & VIDEOS: https://youtu.be/ybjrB27tDGA?si=9pGYkU_Saf55NE8X TRAVEL ARTICLE: https://whatisheybailsdoing.com/2024/03/15/a-thrilling-adventure-conquering-the-eiffel-tower-in-paris/ WEBSITE: https://whatisheybailsdoing.com/ SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
In this episode, our empathetic host, Bailey, delves into the challenging yet crucial topic of "How to Cope with Losing Friends." Drawing from both extensive research and her personal experiences, Bailey compassionately guides listeners through the intricacies of navigating the often painful process of losing friends. Join Bailey as she opens up about her own journey and shares valuable insights into the reasons friendships might come to an end. Through a blend of research findings and heartfelt anecdotes, she sheds light on coping mechanisms and strategies to navigate the emotional terrain of friendship loss. Not stopping there, Bailey courageously discusses instances where she chose to end friendships, providing listeners with a roadmap to identify red flags and avoid common pitfalls. By sharing her experiences, Bailey aims to empower her audience to make informed choices in their relationships, fostering healthier connections and personal growth. Tune in to this emotionally resonant episode of Distressed to Joyful; Bailey’s Way, where Bailey's wisdom and authenticity create a safe space for listeners to explore the complexities of friendship dynamics. Whether you're grappling with a recent loss or simply seeking guidance on nurturing meaningful connections, this episode is a must-listen. Subscribe now for a dose of empathy, research-backed insights, and practical advice on the art of letting go while embracing personal growth. SHOW NOTES: https://whatisheybailsdoing.com/2024/03/12/s5-episode-4-how-to-cope-with-losing-friends-show-notes/ WEBSITE: https://whatisheybailsdoing.com/ WIN OF THE WEEK: http://whatisheybailsdoing.com/win-of-the-week/ SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/…
Bailey recounts the remainder of her first day in Paris. Not only did she get to explore the “magic of Paris” at night, but she also got to meet her husband, Monish’s, “Paris family”. Uncover fascinating and significant insights into Paris, the Parisian way of life, and French culture, all while enjoying a lighthearted journey! TRAVEL ARTICLE: https://whatisheybailsdoing.com/2024/01/09/paris-trip-day-1-part-2-meeting-our-paris-family-exploring-paris-at-night/ VIDEO: https://youtu.be/Kj2NqPqHoGo WEBSITE: https://whatisheybailsdoing.com/ SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
Tune in as Bailey discusses both what medical professionals recommend doing to help manage bipolar disorder as well as what she personally does that helps her manage her bipolar 2 disorder. She hopes that sharing both the research as well as what works best for her will inspire you to start experimenting to find what works best for you. You’ll leave this episode feeling hopeful, understanding that bipolar disorder is manageable and equipped with tools to help you succeed! SHOW NOTES: https://whatisheybailsdoing.com/2024/02/22/s5-episode-3-how-to-manage-bipolar-disorder-baileys-way-show-notes/ WEBSITE: https://whatisheybailsdoing.com/ WIN OF THE WEEK: http://whatisheybailsdoing.com/win-of-the-week/ ETSY COUPON: https://baileyswaydesigns.etsy.com?coupon=JOY2023 SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
Bailey recounts her experience flying from Houston, Texas to Paris, France. Along the way, she met an interesting individual, tried some Dutch food in the Amsterdam airport and laid out what her plans were for this trip. Additionally, reveals the reason behind why she’s been obsessed with France and French culture since she was a young girl. You’ll leave this episode feeling like it’s time to plan your own trip to Europe! TRAVEL ARTICLE: https://whatisheybailsdoing.com/2024/01/02/paris-trip-day-1-traveling-to-paris-france-from-houston-texas-march-13-2023/ WEBSITE: https://whatisheybailsdoing.com/ SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
Tune in as Bailey reveals what she learned about her bipolar disorder while traveling abroad and spending 6 consecutive weeks living in India. She gets vulnerable and tells you the mistakes she made, while also discussing the solutions that she’s come up with in order to help her be more prepared to better manage her bipolar disorder on her next travel adventure. You’ll leave this episode both feeling inspired and equipped to get out there and explore this big, beautiful world we live in! SHOW NOTES: https://whatisheybailsdoing.com/2024/02/14/s5-episode-2-what-i-learned-about-my-bipolar-disorder-while-traveling-abroad-show-notes/ WEBSITE: https://whatisheybailsdoing.com/ WIN OF THE WEEK: http://whatisheybailsdoing.com/win-of-the-week/ ETSY COUPON: https://baileyswaydesigns.etsy.com?coupon=JOY2023 SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
Bailey recounts her first time shopping for sarees while in India - an experience that differs greatly from a shopping experience back home in the United States. You’ll learn about a few different types of traditional Indian garments that are still worn today and what to expect when shopping for these outfits while traveling in India. Sit back, relax and enjoy this humorous yet insightful recount of this adventure! TRAVEL ARTICLE: https://whatisheybailsdoing.com/2023/11/10/india-trip-day-8-shopping-in-india-and-buying-my-first-saree/ TRAVEL VIDEO: https://youtu.be/26IWPsLysEY?si=82TyB2GnuHdYiPy7 WEBSITE: https://whatisheybailsdoing.com/ SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ WATCH THIS EPISODE ON YOUTUBE: https://youtu.be/3_q14lewvdo?si=tXoyauvfJ-7t49f_…
Welcome to Season 5 of Distressed to Joyful; Bailey’s Way! Tune in with your host, Bailey, to learn what this new season of the podcast will bring. Additionally, she discusses why it is important for us to learn to be flexible in life and embrace the changes that life may bring. As someone who used to resist change with a white-hot-intensity, she talks from experience about how she’s learned to embrace change and how it’s changed her life for the better. You’ll leave this episode feeling inspired and ready to take on new challenges that come your way! SHOW NOTES: https://whatisheybailsdoing.com/2024/01/15/s5-episode-1-the-importance-of-learning-to-be-flexible-in-life-show-notes/ WEBSITE: https://whatisheybailsdoing.com/ WIN OF THE WEEK: http://whatisheybailsdoing.com/win-of-the-week/ ETSY COUPON: https://baileyswaydesigns.etsy.com?coupon=JOY2023 SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
Bailey gets vulnerable about her own personal experiences with Bipolar rage - how they make her feel and behave along with how they affect those around her. Additionally, she reads an article that further validates how she’s felt while also pointing out some hard truths. You’ll leave this episode with more understanding about bipolar rage and, hopefully, feeling more empathetic to those of us who undergo these horrible episodes. SHOW NOTES: https://whatisheybailsdoing.com/2023/11/20/s4-episode-15-bipolar-rage-is-a-real-b-with-an-itch-show-notes/ WEBSITE: https://whatisheybailsdoing.com/ MEDICATION TRACKING CALENDAR: https://baileyswaydesigns.etsy.com/listing/1595242321 WIN OF THE WEEK: http://whatisheybailsdoing.com/win-of-the-week/ ETSY COUPON: https://baileyswaydesigns.etsy.com?coupon=JOY2023 SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
Tune in as Bailey recounts a conversation she had with someone she knows who also has bipolar disorder and the epiphany that came from it. This important conversation made her realize that she’s not the only person who has lied to a psychiatrist or therapist in the past… Due to this, she takes the time to discuss the importance of NOT lying to a psychiatrist or therapist, especially when it involves your medications. You’ll leave this episode feeling empowered and ready to speak your truth while asking for what you need. SHOW NOTES: https://whatisheybailsdoing.com/2023/11/06/s4-episode-14-you-caught-me-i-lied-show-notes/ MEDICATION TRACKER CALENDAR: https://baileyswaydesigns.etsy.com/listing/1595242321 WEBSITE: https://whatisheybailsdoing.com/ WIN OF THE WEEK: http://whatisheybailsdoing.com/win-of-the-week/ ETSY COUPON: https://baileyswaydesigns.etsy.com?coupon=JOY2023 SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/ YOUTUBE: https://www.youtube.com/@whatisheybailsdoing…
Bailey recounts her first experience riding a train through India - this one being extra special because this train would be taking her to her fiance’s hometown for the very first time! Discover what it's like to travel by train in India, how fun it can be, what to expect when entering a train station for the first time and more! TRAVEL ARTICLE: https://whatisheybailsdoing.com/2023/07/31/india-trip-day-7-traveling-by-train-to-vadodara-gujarat-india-march-20th-2022/ TRAVEL VIDEO (2-MINUTES): https://www.youtube.com/watch?v=4t_P1CljoC8 WATCH THIS EPISODE ON YOUTUBE: https://youtu.be/1Nul1mtGnAo?si=TU6TguLHcwATnEFh WEBSITE: https://whatisheybailsdoing.com/ ETSY COUPON: https://baileyswaydesigns.etsy.com?coupon=JOY2023 SHOP: https://baileyswaydesigns.etsy.com SUPPORT THE SHOW: http://whatisheybailsdoing.com/support-the-show/ FACEBOOK: https://www.facebook.com/distressedtojoyful.baileysway/ INSTAGRAM: https://www.instagram.com/distressedtojoyful_baileysway/…
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