167: Balancing Customer Experience and Loss Prevention With Russ Hawkins

Customer Service Academy

In this episode we welcome Russ Hawkins into the studio to talk about digital customer experienes, loss prevention, and using modern data analytics to drive revenue.

Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.

- Great customer experiences inspires loyalty, advocacy, and referrals for new customers

- Demoncratizing access to data and analytics within organizations can lead to decision making with a customer focus

- Loyalty programs can lead to improved customer service and decreased theft in your business as you cultivate relationships

- Create a culture where stealing is looked down upon and you are selecting people with integrity to joine your team (and be sure you are paying a competitive wage)

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Reach out to Russ: [email protected] and https://www.agilenceinc.com/

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