We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today. Today we’re going to talk about how AI-based personalization plus human creativity and input makes an amazing customer experience at Stitch Fix. To help me discuss this topic, I’d like to welcome Noah Zamansky, Vice President of Product and Client Experience at Stitch Fix. About Noah Zamansky Noah Zamansky serves as the Vice President of Product and Client Experience at Stitch Fix, where he leads cross-functional teams spanning Product, Design, Engineering, Algorithms, and Platform Development. A seasoned leader, Noah has a proven track record of shaping product vision and strategy, designing exceptional user experiences, and spearheading the launch of new business ventures. Before joining Stitch Fix, Noah held the role of Senior Director of Product Management at eBay, overseeing Fashion and Vertical Experiences. Resources Stitch Fix: https://www.stitchfix.com eTail Palm Springs: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Ever wondered if customer support professionals are happy with their jobs? If they feel appreciated by the companies they work for? How much they get paid? It may not surprise you to learn that: - Most support professionals prioritise customer happiness above company revenue. - Salaries for customer support managers span from less than $30k to more than $100k. - Delivering customer happiness becomes more difficult the more senior the support role. Sarah Chambers (our Director of Customer Support) and I take a deeper look into the customer support industry in 2016 and understand what challenges customer support will face in the year to come. In this podcast, we analyze the key findings of Kayako’s 2016 State of Profession Report (learn.kayako.com/state-of-the-profession-2016), and discuss the top challenges facing customer support in 2016. Be sure to download the free 30-page report for the full insights and an exploration into areas such as why: - Customer Support Managers have such varied salaries, ranging from $30,000 to $105,000. - Customer Support Managers appear to suffer burnout more readily than other roles. - Customer support professionals are less satisfied now than when they first started their jobs. - Reducing customer effort and multichannel support represent the biggest challenges facing support professionals today, and what this means for the future of the industry Free to download at: learn.kayako.com/state-of-the-profession-2016…
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