It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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コンテンツは BPA Quality によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、BPA Quality またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
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Player FM -ポッドキャストアプリ
Player FMアプリでオフラインにしPlayer FMう！
Player FMアプリでオフラインにしPlayer FMう！
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Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication
Manage episode 273253657 series 2797392
コンテンツは BPA Quality によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、BPA Quality またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.
In this episode, we talk about the Moore Brothers Wine special service, a difficult doctor's office, and an Airbnb trip gone bad ... and the VALUE of Communication.
All our episodes are quick, easy listens under 15 minutes, and chock full of insights into the minds of REAL customers...so, listen up and find out what your customers think!
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Manage episode 273253657 series 2797392
コンテンツは BPA Quality によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、BPA Quality またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.
In this episode, we talk about the Moore Brothers Wine special service, a difficult doctor's office, and an Airbnb trip gone bad ... and the VALUE of Communication.
All our episodes are quick, easy listens under 15 minutes, and chock full of insights into the minds of REAL customers...so, listen up and find out what your customers think!
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プレーヤーFMへようこそ！
Player FMは今からすぐに楽しめるために高品質のポッドキャストをウェブでスキャンしています。 これは最高のポッドキャストアプリで、Android、iPhone、そしてWebで動作します。 全ての端末で購読を同期するためにサインアップしてください。
Voice of the Customerに似ているもの
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continue reading
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Player FM -ポッドキャストアプリ
Player FMアプリでオフラインにしPlayer FMう！
Player FMアプリでオフラインにしPlayer FMう！
