Episode 276: Customer Satisfaction with Debbie Levitt

UI Breakfast: UI/UX Design and Product Strategy

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11M ago 34:47

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How do you measure customer satisfaction in a complex customer journey? Our guest today is Debbie Levitt, “The Mary Poppins of UX and CX” and author of Customers Know You Suck. You’ll learn how customer satisfaction relates to customer loyalty, why you should measure satisfaction qualitatively and quantitatively, how you can better capture and understand customer frustration, and more.

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Show Notes

Delta CX — Debbie’s company
Customers Know You Suck — Debbie’s book
Disruptive Research — a book by Larry Marine
Delta CX’s community links
Connect with Debbie on LinkedIn

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