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Gourmet CX & EX: Secrets from a Michelin-Starred Restaurateur ft Alain Kerloc'h, OX Belfast
Manage episode 443363427 series 3601588
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Alain Kerloc’h is a renowned restaurateur and sommelier who co-owns the acclaimed, Michelin-star, OX restaurant in Belfast, Northern Ireland. He has founded and managed various influential eateries including two of the best restaurants in the world; l’Arpège in Paris and Mirazur in Menton.
🍷🍴Join us for a Michelin-star insights experience!🍴🍷
As a 16-year-old, Alain’s career commenced as a catering college student in Brittany, France, during which he worked in local Michelin-starred restaurants, becoming maître d’ to the admiral of the Brittany navy as his military service. He co-found Mirazur in the French Riviera with Mauro Colagrecco, a restaurant that gained its first Michelin star after just ten months, then went on to gain three stars and be declared the #1 best restaurant in the world.
During this episode, Alain shares industry ‘secrets’ from hospitality on building trust and loyalty by delivering exceptional customer experiences—and recovering them when things go wrong! You’ll discover that great people and employee experience is a prerequisite for delivering outstanding customer experiences and how every role matters.
https://adoreboard.com/trust-builders-with-ox-belfast-alain-kerloch/
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