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The Workplace Innovator Podcast, hosted by speaker, entrepreneur and answer-man Mike Petrusky, offers real-world insights from top facility management & workplace leaders on how to use tech, talent and tenacity to create the best workplaces on earth. Powered by iOFFICE, the #1 employee experience IWMS platform, The Workplace Innovator helps corporate real estate, facility management, IT, and HR leaders design incredible “friction-free” workplace experiences that fuel employee productivity, t ...
 
The Experience Designers podcast is dedicated to the Design Thinking, Human Resource and Employee Experience community. If you’re fascinated by the future of work and understand the importance of how people experience an organisation as they move through the employee journey. This podcast is for you. Once a month, we’ll be sharing interviews with practitioners from a diverse range of industries. We’ll be tackling a wide range of subjects all with a common thread centred on the future of work ...
 
peopleHum is an end-to-end, one-view, integrated human capital management automation platform, the winner of the 2019 global Codie Award for HCM that is specifically built for crafted employee experiences and the future of work with automation and AI technologies. We run the peopleHum blog and video channel which receives upwards of 200,000 visitors a year and publish around 2 interviews with well-known names globally, every month. Website - https://s.peoplehum.com/7rngn Platform - https://s ...
 
Insights, ideas and inspiration from the world of Customer Experience in partnership with Clientship. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis ...
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
Engagement Express is a podcast series for HR, engagement and communication professionals. Hosted by Kate Isichei, this podcast provides inspiration and tips on how to build and increase engagement in your organisations. Kate is a global employee engagement and communications professional with over 20 years experience of working in multi national organisations. She has worked in senior roles for AON, Medtronic, Sage, Infosys and other blue chip companies. Her passion for engagement has led h ...
 
The Velvet Machete® Leadership Podcast with Amber Hurdle helps you become a confident, compassionate leader, and a driving force of influence, whether you are a leader in an organization or as a business owner or entrepreneur. Along with her expert guests, Amber uses her experience working with international celebrities and Fortune 100 companies, as well as small business owners, worldwide, to show leaders how to play big and next-level their success. Topics include leadership, personal bran ...
 
The Nielsen Experience Podcast is a collection of stories about what it’s like to work at Nielsen – a global, independent measurement and data company – straight from our employees. Every week, we’ll interview one employee about life at Nielsen and how they’ve found ways to be themselves, grow, and make a difference. For more about life at Nielsen, visit http://careers.nielsen.com
 
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show series
 
Dayann Charles is a Smart Buildings Industry Analyst at Verdantix, an independent, UK-based research and consulting firm. In March 2021, Mike Petrusky hosted a live webinar broadcast called “The Future of Work & The New Meaning of Employee Experience” where Dayann talked about Verdantix’s new research findings and what they mean for the employee ex…
 
In this episode, Sami is joined by Damien Fenwick, a Service Manager from Fujitsu. Over the last few years, Damien has been working on building the Experience Management practice for Fujitsu. Damien is a keen enthusiast for measuring experience and understanding how users feel about a service allows them to put their end-users at the heart and deli…
 
Clientship's CX Superheroes podcast series explores the talents and traits needed to be a success in Customer Experience. We meet incredibly committed individuals who are making a difference through their work in customer centricity. The SME community is one which CX has been 'sold' to in the past and failed to deliver the returns it achieves for l…
 
Sarah Jasper talks to peopleHum about how workplace wellness programs enrich employee engagement at work and how it helps in the productivity to dial up. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
Bubble Wrap Your “Weaknesses” Learn how to leverage and refine or how to create environments ALL to uniquely support your specific and natural habits, personality, and preferences. Building environments that align with who you are will set you up for success to play in your strengths and help you proactively “bubble wrap” your perceived weaknesses.…
 
David Shar talks to peopleHum about the importance of creating a burnout-proof culture, especially now more than ever where the world is changing rapidly and how it's important to keep the employees in the organization engaged and glued for success in the long term. Listen to the entire episode to know more. If you like the podcast, please follow t…
 
According to retired four-star general Colin Powell, “Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand.” I would argue extraordinary customer experience brands are also great simplifiers. This is the fifth and final post in a series titled "How to Deliver…
 
CB Bowman- Ottomanelli talks to peopleHum about critical leadership competency to be mindful of in today's world. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
Joe Roberts talks to peopleHum about of the art mastering empathic inter-personal connections and how it helps in enhancing the culture at work. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
Rashim Mogha talks to peopleHum about the importance and the need of normalizing failure in leadership. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
So, what is engagement? It means so many different thing to so many people. What is clear is that engagement provides a framework for supporting employees across functions, departments and geographies. What else is there? Connect with Kate Isichei https://www.linkedin.com/in/kateisichei/ www.wheretolookcomms.co.uk…
 
Dr. Madana Kumar talks to peopleHum broadly about the concept of the servant leadership paradigm. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
Stefan Osthaus talks to peopleHum about the shift in leadership style from performance-driven to sentiment-driven. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
Racecar driver Mario Andretti once said that “if everything seems under control you are not going fast enough.” His words are appropriate for automobile racing and apply to customer experience delivery as well. Is your average response time from customer service below 5 minutes?Dr. Joseph A. Michelli による
 
Samantha Fisher is Head of Dynamic Work at Okta, Inc. where she is focused on changing the Workplace Experience by affecting change through delivery of high-performing teams and operational excellence. Mike Petrusky asks Sam about how her experience in corporate real estate and facility management helps inform how she develops a strategy and levera…
 
Pandit Dasa talks to peopleHum about how the concept of employee appreciation needs to be rethought and restructured by bringing in more mindfulness in the subject. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this! Contact Pandit Dasa here…
 
Jimmy Fitzgerald, former Senior Vice President of Customer Outcomes at ServiceNow, joins Pasi in today's episode to discuss the three common questions he encountered from Senior Executives, about fully utilizing their ServiceNow platform. Not only this, but Jimmy also has some news on his next "Happy" venture. --------------------------------------…
 
Joseph will be discussing recent research from Accenture and Bain & Co. regarding shifts in consumer behavior emerging from the pandemic. For example, he will explore how people want to feel less anxious and more connected. Let's explore what you can do to address the changing wants, needs, and desires of those you serve! Originally recorded as a l…
 
Clientship's Customer Experience Superheroes starts its 7th season with a very important message in the world of accelerated digital dominance - people matter in CX. The message is shared loud and clear by Victoria Taylor of VictoriaTayluk, our first guest of this latest series. Victoria, a CX consultant is in conversation with host, Christopher Br…
 
"Our memory is enhanced by the emotion attending the event. The more intense the feelings, the more accessible the memory." Those words from Professor Robert Dykstra have profound relevance given the intensity of emotions experienced from early 2020 to the present day. The pandemic has produced sustained and heightened emotions of fear, anxiety, un…
 
Abha Banerjee talks to peopleHum about how in this era of constant change, the concept of leadership is reframing. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!!peoplehum による
 
Reynaldo Ramirez talks to peopleHum about the need of implementing wellness programs for employees and how an organization can determine the ROI of the same. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!…
 
Fernando Martín is the Smart Spaces EMEA Industry Lead for Data Solutions and IoT at Tech Data where he has a great passion for innovation-oriented technology. In early March 2021, Mike Petrusky invited Fernando to present a live podcast interview on the evolution of facility management and the role of CRE technology in the future of work during a …
 
In this episode, you will hear Scott, a technical lead for Healthcare Technology Management, and Alan, a health systems engineer for Management Engineering and Consulting, share their journey of fatherhood. Scott shares his perspective of adopting two babies who grew up while he and his wife worked full time. Alan talks about his life as a dad and …
 
Simon T. Bailey talks to peopleHum about how personalization can bring in uniqueness and increase productivity and effectiveness at work. Listen to the entire episode to know more. If you like the podcast please follow the channel, so we could keep producing more content like this!peoplehum による
 
Jaspal Bajwa in conversation with peopleHum talks broadly about a fresh new concept of ambidexterity as a key leadership trait. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!!peoplehum による
 
Alan Stein talks to peopleHum about how accountability at work creates a huge difference and how powerful is it. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
Brian Solis observed, "Each business is a victim of Digital Darwinism, the evolution of consumer behavior when society and technology evolve faster than the ability to exploit it." Calling back to Brian Solis' quote, do you believe your business is experiencing digital Darwinism - reflecting an expedited evolution of consumer behavior, COVID-19, an…
 
Matthew Newman talks to peopleHum about the need to break and come out of the corporate bubble. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
Steve Todd is AVP, Global Head of Workplace at Nasdaq and Founder of Open Sourced Workplace where he provides insightful content about the future of work. In February 2021, Mike Petrusky hosted a live webinar broadcast called “Improving Security in a Hybrid Working Model” where Steve shared his thoughts about "The Hybrid Workplace" and how to creat…
 
This week my guest is Eric Farone. Eric is the Co-Founder and Artistic Director at Bovine Metropolis. Eric has been teaching improv to groups in Colorado since 1993 and online since March 2020. For over 25 years he has been a director, teaching improvisation to some of Denver’s top improv groups, such as ‘NERTS’, ‘Mouse Couch’, ‘Dungeon Cave’, ‘Moo…
 
Abhijit Puri talks to peopleHum about the thin difference in talent acquisition vs. recruitment. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
Marina Cvetkovic talks to peopleHum about the need of overcoming blind spots in leadership and how to achieve it. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
Many of my clients ask what they need to do to engage team members and customers well-past the pandemic. While I have my hunches, I prefer to look at data on what people say they want from their employers and companies with whom they do business. In addition to self-reported preferences, I watched consumer behavior dating back to research conducted…
 
Rex Miller is a consultant, industry thought-leader and the author of several books including his latest “Strategy in Rebuilding: Principles to Building Post Traumatic Growth”. In February 2021, Mike Petrusky hosted a live webinar broadcast called “Return to Work: A Leader's Guide to Avoiding the Mental Health Crisis” where Rex shared his thoughts …
 
Joseph Michelli explores the increased importance of emotional value creation for employee and customer experiences. He also offers ways to differentiate your brand through your emotional value delivery. **Originally recorded as a Livestream on Thursday, March 4, 2021.Dr. Joseph A. Michelli による
 
Ifeadi Anigbogu in conversation with peopleHum enlightens the role of creativity in problem-solving. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
Clientship's CX Superheroes explores the traits, techniques and tools the modern day CX professional needs in order to deliver meaningful value to their customers. In this episode we meet up with Gregorio Uglioni, an emerging star of the European CX landscape. As a CX leader within a payments company, Gregorio has the advantage on most influencers …
 
Lopamudra Priyadarshini talks to peopleHum about the journey from a transactional to a transformational work engagement. Listen to the entire episode to know more. If you like the podcast, please follow the channel, so we could keep producing more content like this!peoplehum による
 
"My humanity is bound up in yours, for we can only be human together." Those are the words of civil rights leader Desmond Tutu. This is the final post in a series titled The Gifts of the Pandemic. For me, one of the most significant benefits of this unwanted crisis has been a recommitment to the human experience. By that, I mean, leaders have demon…
 
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