How to promote meaningful client feedback at your firm

Thomson Reuters Institute Insights Podcast

コンテンツは Thomson Reuters Institute and Thomson Reuters Institute Insights podcast によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャストコンテンツは、Thomson Reuters Institute and Thomson Reuters Institute Insights podcast またはそのポッドキャストプラットフォームパートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。

11M ago 28:51

MP3•エピソードのホーム

Client feedback programs are one of the most effective ways to increase the share of legal spend from a client, yet less than one-third of clients say they have been asked to participate in such a program. For the law firm lawyers that take advantage of client feedback programs, 70% say they want to do the programs more; and 50% of lawyers not getting feedback from clients say they want to start such a program.

In the latest episode of the Thomson Reuters Institute Insights podcast, we speak with Jen Dezso, director of client relationships at Thomson Reuters, about the benefits law firms can receive from actively gathering feedback from their clients, the key ways to get a formal client feedback program started, what law firms should be asking their clients, and how to overcome some of the more common challenges that can stifle early efforts to learn more about clients.

184 つのエピソード