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The Customer Success Playbook
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Philipp Wolf is the Founder and CEO of Custify.
When founding Custify, Philipp made it his mission to help SaaS businesses retain clients and scale their operations by providing a tool that lets agents focus their time on clients instead of CRM data.
On this episode of The Unlocking Growth Show, we spoke to Philipp about his Customer Success Playbook;
The 3 ways to use Customer Success as a growth channel, not a cost center!
In this episode, you'll learn;
- How to lower customer churn
- How to boost revenue by giving customers more value
- How to create customers as advocates
Ultimately your customer success team isn't there to cost you money; they're your fastest route to growth!
Take a listen and please rate us on iTunes!
We'd love to hear your thoughts!
Gary & the team at Whale
For more great resources on all things scaling up and team training go to usewhale.io/blog/
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