Ep 192: An Introduction to Empathy

The 'So You're A Vet... Now What?' Podcast

Episode Description

The episode of the ‘So You’re a Vet, Now What?’ podcast explores the importance of teaching students and practitioners about nonverbal communication and emotional intelligence in veterinary medicine. Dr. Moriah McAuley emphasizes that while veterinary medicine involves caring for animals, it is primarily about dealing with people. Therefore, empathy and effective communication skills are crucial in veterinary practice.

Dr. Moriah explains that nonverbal communication and emotional intelligence are the foundations for empathy. Understanding clients' nonverbal cues and emotions allows veterinarians to connect with them on a deeper level and provide the necessary support. By demonstrating understanding and value, veterinarians can establish strong bonds and relationships with their clients.

The episode also references research conducted in human medicine, which suggests that empathy can be taught and developed. This finding implies that veterinary students and practitioners can also enhance their empathetic abilities.

Dr. Moriah further emphasizes the significance of nonverbal cues and body language in building trust and confidence with clients. By consciously choosing facial expressions and gestures that convey trust and confidence, veterinarians can reinforce trust and strengthen relationships with clients.

Overall, the episode underscores the significance of nonverbal communication, emotional intelligence, and empathy in veterinary medicine. It emphasizes the need for veterinarians to prioritize building strong relationships with clients by understanding their emotions and effectively communicating with them. By being aware of nonverbal cues and body language, veterinarians can establish trust, reinforce relationships, and create a positive client experience.

Episode Outline

• [00:01:23] Nonverbal communication and emotional intelligence.
• [00:05:34] London's unique culture and interactions.
• [00:09:42] Animal nonverbal communication.
• [00:12:05] Understanding and showing empathy.
• [00:17:07] Can we teach empathy?
• [00:19:19] Early stage vets career support.

Quotes

• "So when you're able to understand and be aware of the facial expressions you're using, you can choose better facial expressions, if you will, for certain scenarios, or better body language in different scenarios that can portray trust and confidence to your clients."
• "Empathy is that ability to understand and share the feelings of another."
• "All of those little things, if you just start to be more aware of them, they can make a huge, huge difference in your own awareness of what you're doing."