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Attracting Positivity and Handling Pessimism with Hollie and Ryan Power #17
Manage episode 291418718 series 2803411
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We all want to give every client a 5 star experience, so what happens when you spot a review that’s critical about their experience with you?
Every business faces negative reviews at some point in its lifespan, so learning to respond in a way that can keep everyone smiling, from friends and family to staff and salon-goers alike!
Join us for this uplifting instalment of The Salonology Show, packed with advice for turning pessimism into positive vibes, and maybe even converting one bad review into a keen advocate for your salon...
This episode of The Salonology Show covers:
- Tackling unfairly negative reviews of your business
- Resolving issues with clients who don’t enjoy your service
- Surrounding yourself with ‘cheerleaders’ not ‘naysayers’
- Encouraging staff who may be struggling to stay optimistic
- Ryan’s Rant on unnecessarily negative social media posting
This episode of The Salonology Show is sponsored by Timely. Get 50% off for 3 months with discount code SALONOLOGY https://www.gettimely.com/gb/
Links and references at: https://salonology.uk/podcasts/
Join Salonology Superstars: https://www.facebook.com/groups/salonology
Get in touch: hello@salonology.uk
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