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Episode 97 - OpEx with Marianne Rutz - Customer Service delivery Made Easy
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コンテンツは Marianne Rutz and Leading Business Consultant Marianne Rutz によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Marianne Rutz and Leading Business Consultant Marianne Rutz またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作権で保護された作品をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
In today’s episode I’m taking you through our brand new course “Customer Service Delivery Made Easy”A dip into each one of the four modules:
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- Recruitment, Onboarding and Training
- Moving Forward for Growth, Efficiency and Success
- The Voice of the Customer
- Quick win’s and Cost Savings
You will have a good understanding of how we at Rutz Consulting assess each one of our clients, helping them to understand what they already have in their businesses and what is definitely lacking!
Links:
Course Waitlist: https://rutzconsulting.com/customer-service-course/
Employee Onboarding Article HBR: https://hbr.org/2022/04/onboarding-can-make-or-break-a-new-hires-experience
The Operational Handbook -Episode 28: https://operationalexcellenceshow.libsyn.com/episode-28-opex-with-marianne-rutz-how-to-design-and-produce-an-operational-manual-fit-for-purpose
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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