MVP142: Part 2 - Unlocking Retail Success With Personalized Client Service - Insights from The Deck Box

The Manaverse Podcast: Magic: the Gathering Business / Game Store Entrepreneurship / LGS Professionals

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1y ago 26:17

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This is Part 2 of my interview with Joshua Pyle-Carter from The Deck Box where we focus on personalized client service as a key factor in his success. Understanding individual customer preferences, especially in complex games like Magic: The Gathering, is crucial and so is guiding customers based on their interests and experience levels, rather than pushing sales. He discusses the benefits of carrying a wide range of products to meet diverse needs and the significance of building trust with customers through genuine recommendations and attentive service.

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