How Great Customer Experience Drives Your eCommerce Success with Shamas (Sham) Aziz, Head of Customer Service at Selfridges
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In this episode of The eCommerce Customer Experience Podcast, Shamas (Sham) Aziz, Head of Customer Service at Selfridges, joins Chris Kellner of DigitalGenius to discuss what makes top contact centre leaders stand out, how they impact the mission, vision, and strategy of their organisation, and drive business success.
Sham has over twenty years of experience designing, building, and delivering optimal contact centre target operating models to drive flawless customer experience. Sham previously worked as Head of Service Operations at Vertu, Global Sales and Customer Care Operations Manager at THE NET-A-PORTER GROUP, Customer Service Director at Auction Technology Group (ATG), and Customer Service Director at Fab.com.
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