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The Four Pillars of Digital Customer Success | Episode 065
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In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS.
Join me as I walk you through the four pillars:
- Customer Journey
- Data
- Automation
- Content
Chapters:
01:05 - News and Reviews
07:18 - Four Pillars of Digital CS
10:05 - Pillar 1: Customer Journey
16:05 - Pillar 2: Data & Data Cleanliness
20:41 - Pillar 3: Automation
24:28 - Pillar 4: Content
29:34 - Recap
A few resources mentioned in this episode:
- Article: The Digital CS Sweet Spot: https://digitalcustomersuccess.com/dcs-sweet-spot/
- The Digital CS Tech Stack: https://digitalcustomersuccess.com/tech-stack/
And don't forget to check out Sara Roberts and Christine Raby's course, LinkedIn Mastermind: http://www.bayviewtalent.com/masterclass
Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
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Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
章
1. The Four Pillars of Digital Customer Success | Episode 065 (00:00:00)
2. Four Pillars of Digital Customer Success (00:00:38)
3. Essential Elements of Digital Customer Success (00:09:21)
4. Optimizing Content for Digital Customer Success (00:27:23)
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