Horse 👉 water | Brittany Yandura

The Daily Standup

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The Menendez Brothers | Five-Year Plan | 1 43:56

1 year前43:56

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43:56

On August 20th, 1989, Lyle and Erik Menendez shot and killed their own parents. Until then, this Beverly Hills family had been a portrait of the American Dream. How did it go so wrong? To listen to all four episodes of 'The Menendez Brothers' right now and ad-free, go to IntoHistory.com . Subscribers enjoy uninterrupted listening, early releases, bonus content and more, only available at IntoHistory.com . If you or someone you know is in crisis, there is free help available at mhanational.org Learn more about your ad choices. Visit megaphone.fm/adchoices…

約 1 年前 12:37

MP3•エピソードのホーム

Episode 162: Brittany Yandura needs you to go a level deeper with your customers.

⏱️ Timestamps:

0:00:00 - Intro

0:01:36 - The power of consultative onboarding

0:02:08 - The “should” over the “can” in guiding customers

0:03:04 - User manuals vs. actionable onboarding value

0:03:42 - Timing and audience: critical success factors

0:06:29 - Bridging language and communication gaps

0:07:41 - Rethinking onboarding as a transformative tool

0:09:45 - The ultimate question: what do your best customers do?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Brittany Yandura:

Brittany's LinkedIn: https://www.linkedin.com/in/brittanyyandura/

Mentioned in this episode:

LTV Shop

The Segment

Matik

100 つのエピソード

#Customer Success #Tech #Careers #Business #Lifetime Value Media

Horse 👉 water | Brittany Yandura

The Daily Standup

published 約 1 年前

MP3•エピソードのホーム

Episode 162: Brittany Yandura needs you to go a level deeper with your customers.

⏱️ Timestamps:

0:00:00 - Intro

0:01:36 - The power of consultative onboarding

0:02:08 - The “should” over the “can” in guiding customers

0:03:04 - User manuals vs. actionable onboarding value

0:03:42 - Timing and audience: critical success factors

0:06:29 - Bridging language and communication gaps

0:07:41 - Rethinking onboarding as a transformative tool

0:09:45 - The ultimate question: what do your best customers do?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Brittany Yandura:

Brittany's LinkedIn: https://www.linkedin.com/in/brittanyyandura/

Mentioned in this episode:

LTV Shop

The Segment

Matik

100 つのエピソード

#Customer Success #Tech #Careers #Business #Lifetime Value Media

すべてのエピソード

1
Play your part | Donna Weber 12:54

14 hours前12:54

12:54

Episode 194: Donna Weber likens SaaS companies to orchestras, and shares one simple piece of advice. ⏱️ Timestamps: 00:00:00 - Intro 00:01:19 - Customer success starts with strategy 00:01:46 - Breaking down business silos 00:02:56 - Legato vs. staccato: rhythm in success 00:05:22 - Who owns the customer journey? 00:07:17 - A firsthand look at silo struggles 00:09:34 - Don't let customers feel your org chart 00:10:13 - AI: the future of customer success? 00:10:32 - Wrapping up Credit where credit's due - Rob first heard the phrase "don't let the customer feel your org chart" from Michael Maday: https://www.linkedin.com/in/michael-maday/ 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Donna Weber: Donna's LinkedIn: www.linkedin.com/in/donnaweb Mentioned in this episode: Matik LTV Shop The Segment…

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Put the customer at the center | Ragna Ghoreishi 14:33

1 day前14:33

14:33

Episode 193: It's easy to explain what customer-centricity is NOT, but Ragna Ghoreishi helps us arrive at what it IS. ⏱️ Timestamps: 00:00:00 - Intro 00:01:53 - The challenge of customer centricity 00:02:28 - Why most companies aren't truly customer centric 00:05:27 - The balancing act of customer needs 00:07:29 - Avoiding the reactive CS trap 00:09:45 - The urgency of customer feedback 00:12:34 - "Good enough" is not good enough 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Ragna Ghoreishi: Ragna's LinkedIn: https://www.linkedin.com/in/ragnaghoreishi/ Mentioned in this episode: Matik The Segment…

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FROM THE HOTLINE: Cultivating your personal brand | Episode 10 36:44

約 2 日前36:44

36:44

Presenting your best self isn't just about the way you dress, talk, or carry yourself anymore. Kristi and Stino share their tips on cultivating the best version of your personal brand online. Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:03 - Intro 00:02:44 - The shift from company-first to personal-first 00:06:27 - The power of sharing failures and lessons 00:10:26 - The importance of knowing your why 00:16:07 - Confidence, authenticity, and staying real 00:20:16 - Handling criticism and staying resilient 00:22:11 - Optimizing your LinkedIn profile for impact 00:28:37 - The underestimated power of commenting 00:32:42 - Aligning content with your personal goals 00:34:01 - Stretchy pants 📺 Lifetime Value: Your Destination for GTM content https://www.lifetimevaluemedia.com 💁‍♀️💁‍♂️ Connect with the hosts: Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/ Kristi's website: https://www.kristifaltorusso.com/ Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/ Key topics: personal branding, career tips, social media, content creation Mentioned in this episode: LTV Shop The Segment…

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Attached at the hip | Waqas Hussain 12:40

約 3 日前12:40

12:40

Episode 192: Waqas Hussain is a CS leader who still craves time with his customers. ⏱️ Timestamps: 00:00:00 - Intro 00:01:06 - Waqas Hussain: a decade in customer success 00:02:07 - The secret to staying close to customers 00:04:20 - Handling protective CSMs and engagement 00:05:13 - Proven tactics for customer connection 00:07:16 - Executive alignment: the game-changer 00:08:24 - Why Waqas keeps coming back to CS 00:10:30 - Banana bread 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Waqas Hussain: Waqas's LinkedIn: https://www.linkedin.com/in/waqas-hussain-18492b17/ Mentioned in this episode: The Segment Matik…

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Mastering customer de-escalation | Ep. 191 19:11

約 6 日前19:11

19:11

Episode 191: Rob gives his 12 tips for cooling down a customer. ⏱️ Timestamps: 00:00:00 - Intro 00:02:49 - Setting the tone from the start 00:05:36 - Gaining control without losing trust 00:07:07 - Handling difficult customers with finesse 00:08:45 - The magic of labeling and mirroring 00:10:10 - Using whispers to calm the storm 00:11:05 - Knowing when to walk away 00:15:08 - The underrated power of an apology 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ Mentioned in this episode: LTV Shop Matik…

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The tech rollercoaster | David Karp 16:25

約 7 日前16:25

16:25

Episode 190: David Karp loves being a CS leader with all its ups and downs. But it's not for everyone. ⏱️ Timestamps: 00:00:00 - Intro 00:01:58 - Customer success is a roller coaster ride 00:04:19 - Not everyone is built for the ride 00:07:16 - Embracing unpredictability and teamwork 00:08:43 - Leadership must support the front lines 00:09:27 - Emotional resilience in customer success 00:12:02 - Serving customers in their critical moments 00:13:55 - Next up, the log flume? 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with David Karp: David's LinkedIn: https://www.linkedin.com/in/davidalankarp/ Mentioned in this episode: And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show! Matik The Segment…

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Canaries in the coal mine | Parker Chase-Corwin 16:02

約 8 日前16:02

16:02

Episode 189: The tech landscape is shifting rapidly. What part does customer success have to play? ⏱️ Timestamps: 00:00:00 - Intro 00:01:25 - Parker’s big question on CS 00:01:45 - AI, SaaS, and the market shift 00:04:16 - Should we care about disruption? 00:07:17 - Finding hope in a shifting industry 00:08:06 - The SaaS identity crisis 00:11:04 - Practical tips for staying ahead 00:11:49 - Is this really CS’s job? 00:13:13 - Wrapping up 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Parker Chase-Corwin: Parker's LinkedIn: https://www.linkedin.com/in/parkercorwin/ Mentioned in this episode: Matik LTV Shop…

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Special snowflakes | Emily Deas 15:42

約 9 日前15:42

15:42

Episode 188: Emily Deas has a unique chance to think about efficiency from the very beginning. ⏱️ Timestamps: 00:00:00 - Intro 00:02:27 - The challenge of scalable customer success 00:03:48 - Does everyone really want a personal touch? 00:05:35 - Choosing what NOT to do in customer success 00:07:19 - Segmenting customers for better service 00:09:03 - Generational differences in customer needs 00:10:03 - The power of checklists in CS operations 00:12:29 - Why standardized processes matter 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Emily Deas: Emily's LinkedIn: https://www.linkedin.com/in/emily-deas/ Mentioned in this episode: Matik LTV Shop The Segment…

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Customer intelligence | Thomas Voigt 14:39

約 10 日前14:39

14:39

Episode 187: Thomas Voigt already has his eyes on the horizon beyond artificial intelligence. ⏱️ Timestamps: 00:00:00 - Intro 00:01:08 - Thomas’ bold vision for CS 00:02:06 - The call for customer intelligence 00:04:41 - Why doesn’t this exist yet? 00:06:12 - Can CRMs handle the future? 00:07:26 - AI co-pilots: hype or innovation? 00:09:46 - The human roadblock to progress 00:12:03 - Parting thoughts 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Thomas Voigt: Thomas's LinkedIn: https://www.linkedin.com/in/thomas-voigt/ Mentioned in this episode: LTV Shop The Segment Matik…

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Get educated | Ep. 186 13:35

約 13 日前13:35

13:35

Episode 186: Rob, Dillon, and special co-host Mickey Powell discuss how they'd recommend a newcomer learn CS from scratch. ⏱️ Timestamps: 00:00:01 - Intro 00:01:24 - No topic? Time to check Reddit 00:02:57 - Firehose time: learning in customer success 00:04:33 - A roadmap to mastering customer success 00:07:39 - Theory vs. tactics in professional growth 00:08:56 - The brutal honesty of Reddit comments 00:11:11 - Never stop learning, follow your curiosity 00:11:42 - Wrapping up! 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ Mentioned in this episode: LTV Shop Matik The Segment…

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A digital customer success reckoning (Part 2) | Alex Turkovic 14:29

約 14 日前14:29

14:29

Episode 184: Alex Turkovic joins the pod for a two-part series on - what else? - digital customer success. ⏱️ Timestamps: 00:00:00 - Intro 00:01:45 - Digital CX burnout is real 00:02:42 - Rethinking digital customer success 00:03:43 - Digital CS vs. CS at scale 00:05:13 - Automation: help or hindrance? 00:07:53 - The hybrid future of customer success 00:09:35 - The dark side of digital experiences 00:11:10 - Do what doesn't scale… for now 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Alex Turkovic: Alex's LinkedIn: https://www.linkedin.com/in/alexturkovic/ Mentioned in this episode: LTV Shop The Segment Matik…

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A digital customer success reckoning (Part 1) | Alex Turkovic 13:51

約 15 日前13:51

13:51

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Impact & biscuits | Holly Goodliffe 15:30

約 16 日前15:30

15:30

Episode 183: Holly Goodliffe tells us a tale of two conversations about building digital customer success processes. ⏱️ Timestamps: 00:00:00 - Intro 00:01:52 - The challenge of proving digital CS impact 00:03:40 - A framework for connecting CS to revenue 00:06:23 - From biscuits to business: Holly’s career shift 00:08:57 - Prerequisites for a successful digital CS program 00:10:49 - Digital CS is not magic—laying the groundwork 00:12:20 - The evolution of digital CS from hype to strategy 00:12:55 - Wrapping up! 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Holly Goodliffe: Holly's LinkedIn: https://www.linkedin.com/in/hollygoodliffe Holly's website: https://hollygoodliffe.com/ Mentioned in this episode: Matik The Segment LTV Shop…

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Default to action | Chris Pitman 15:40

約 17 日前15:40

15:40

Episode 182: Chris Pitman is beginning his entrepreneurial journey and finding inspiration from an ancient practice. ⏱️ Timestamps: 00:00:00 - Intro 00:02:02 - Facing challenges early in customer success 00:02:52 - Negotiating with toddlers and customers 00:05:52 - Stoicism in business and life 00:08:00 - The battle within: mindset over stress 00:09:01 - Defining your boundaries in CS 00:11:29 - Balancing success, family, and fulfillment 00:13:43 - Wrapping up! 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Chris Pitman: Chris's LinkedIn: https://www.linkedin.com/in/chris-pitman-3b86683a/ Mentioned in this episode: Matik LTV Shop The Segment…

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SaaS spirit animals | Ep. 181 12:57

約 20 日前12:57

12:57

Episode 181: Customer success vanishes tomorrow - what department do you move to? ⏱️ Timestamps: 00:00:00 - Intro 00:01:17 - Surviving a customer success layoff 00:02:10 - Is two years of CS experience enough? 00:03:33 - The "what if CS disappeared?" test 00:04:48 - Where would you go if not CS? 00:07:01 - The surprising path to customer marketing 00:08:13 - How Reddit viewed CS career pivots 00:09:18 - The hidden feeder system in tech 00:10:39 - Wrapping up! 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ Mentioned in this episode: Matik The Segment LTV Shop…