When a young Eva Kollisch arrives as a refugee in New York in 1940, she finds a community among socialists who share her values and idealism. She soon discovers ‘the cause’ isn’t as idyllic as it seems. Little does she know this is the beginning of a lifelong commitment to activism and her determination to create radical change in ways that include belonging, love and one's full self. In addition to Eva Kollisch’s memoirs Girl in Movement (2000) and The Ground Under My Feet (2014), LBI’s collections include an oral history interview with Eva conducted in 2014 and the papers of Eva’s mother, poet Margarete Kolllisch, which document Eva’s childhood experience on the Kindertransport. Learn more at www.lbi.org/kollisch . Exile is a production of the Leo Baeck Institute , New York | Berlin and Antica Productions . It’s narrated by Mandy Patinkin. Executive Producers include Katrina Onstad, Stuart Coxe, and Bernie Blum. Senior Producer is Debbie Pacheco. Associate Producers are Hailey Choi and Emily Morantz. Research and translation by Isabella Kempf. Sound design and audio mix by Philip Wilson, with help from Cameron McIver. Theme music by Oliver Wickham. Voice acting by Natalia Bushnik. Special thanks to the Kollisch family for the use of Eva’s two memoirs, “Girl in Movement” and “The Ground Under My Feet”, the Sophia Smith Collection at Smith College and their “Voices of Feminism Oral History Project”, and Soundtrack New York.…
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Getting scrappy | Shawn Stiffler
Manage episode 462291539 series 3578812
コンテンツは Lifetime Value Media によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Lifetime Value Media またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Episode 163: Shawn Stiffler doesn't care what stage you're at - there's always room to innovate.
⏱️ Timestamps:
00:00:00 - The sauce button
00:02:13 - Customer success starts with scrappiness
00:03:42 - Resourcefulness in scaling success
00:06:16 - Scrappy or just doing more with less?
00:08:35 - Creative solutions: An AI budget workaround
00:10:40 - The restaurant lesson: Shoot the deer
00:11:10 - Cultivating risk-taking within safety
00:12:47 - Signing off with lessons in action
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Shawn Stiffler:
Shawn's LinkedIn: https://www.linkedin.com/in/shawn-stiffler-68947773/
Mentioned in this episode:
100 つのエピソード
シェアManage episode 462291539 series 3578812
コンテンツは Lifetime Value Media によって提供されます。エピソード、グラフィック、ポッドキャストの説明を含むすべてのポッドキャスト コンテンツは、Lifetime Value Media またはそのポッドキャスト プラットフォーム パートナーによって直接アップロードされ、提供されます。誰かがあなたの著作物をあなたの許可なく使用していると思われる場合は、ここで概説されているプロセスに従うことができますhttps://ja.player.fm/legal。
Episode 163: Shawn Stiffler doesn't care what stage you're at - there's always room to innovate.
⏱️ Timestamps:
00:00:00 - The sauce button
00:02:13 - Customer success starts with scrappiness
00:03:42 - Resourcefulness in scaling success
00:06:16 - Scrappy or just doing more with less?
00:08:35 - Creative solutions: An AI budget workaround
00:10:40 - The restaurant lesson: Shoot the deer
00:11:10 - Cultivating risk-taking within safety
00:12:47 - Signing off with lessons in action
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Shawn Stiffler:
Shawn's LinkedIn: https://www.linkedin.com/in/shawn-stiffler-68947773/
Mentioned in this episode:
100 つのエピソード
すべてのエピソード
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Episode 194: Donna Weber likens SaaS companies to orchestras, and shares one simple piece of advice. ⏱️ Timestamps: 00:00:00 - Intro 00:01:19 - Customer success starts with strategy 00:01:46 - Breaking down business silos 00:02:56 - Legato vs. staccato: rhythm in success 00:05:22 - Who owns the customer journey? 00:07:17 - A firsthand look at silo struggles 00:09:34 - Don't let customers feel your org chart 00:10:13 - AI: the future of customer success? 00:10:32 - Wrapping up Credit where credit's due - Rob first heard the phrase "don't let the customer feel your org chart" from Michael Maday: https://www.linkedin.com/in/michael-maday/ 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Donna Weber: Donna's LinkedIn: www.linkedin.com/in/donnaweb Mentioned in this episode: Matik LTV Shop The Segment…
1 Put the customer at the center | Ragna Ghoreishi 14:33
14:33 
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「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったEpisode 193: It's easy to explain what customer-centricity is NOT, but Ragna Ghoreishi helps us arrive at what it IS. ⏱️ Timestamps: 00:00:00 - Intro 00:01:53 - The challenge of customer centricity 00:02:28 - Why most companies aren't truly customer centric 00:05:27 - The balancing act of customer needs 00:07:29 - Avoiding the reactive CS trap 00:09:45 - The urgency of customer feedback 00:12:34 - "Good enough" is not good enough 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Ragna Ghoreishi: Ragna's LinkedIn: https://www.linkedin.com/in/ragnaghoreishi/ Mentioned in this episode: Matik The Segment…
1 FROM THE HOTLINE: Cultivating your personal brand | Episode 10 36:44
36:44 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った36:44
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったPresenting your best self isn't just about the way you dress, talk, or carry yourself anymore. Kristi and Stino share their tips on cultivating the best version of your personal brand online. Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:03 - Intro 00:02:44 - The shift from company-first to personal-first 00:06:27 - The power of sharing failures and lessons 00:10:26 - The importance of knowing your why 00:16:07 - Confidence, authenticity, and staying real 00:20:16 - Handling criticism and staying resilient 00:22:11 - Optimizing your LinkedIn profile for impact 00:28:37 - The underestimated power of commenting 00:32:42 - Aligning content with your personal goals 00:34:01 - Stretchy pants 📺 Lifetime Value: Your Destination for GTM content https://www.lifetimevaluemedia.com 💁♀️💁♂️ Connect with the hosts: Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/ Kristi's website: https://www.kristifaltorusso.com/ Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/ Key topics: personal branding, career tips, social media, content creation Mentioned in this episode: LTV Shop The Segment…
Episode 192: Waqas Hussain is a CS leader who still craves time with his customers. ⏱️ Timestamps: 00:00:00 - Intro 00:01:06 - Waqas Hussain: a decade in customer success 00:02:07 - The secret to staying close to customers 00:04:20 - Handling protective CSMs and engagement 00:05:13 - Proven tactics for customer connection 00:07:16 - Executive alignment: the game-changer 00:08:24 - Why Waqas keeps coming back to CS 00:10:30 - Banana bread 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Waqas Hussain: Waqas's LinkedIn: https://www.linkedin.com/in/waqas-hussain-18492b17/ Mentioned in this episode: The Segment Matik…
Episode 191: Rob gives his 12 tips for cooling down a customer. ⏱️ Timestamps: 00:00:00 - Intro 00:02:49 - Setting the tone from the start 00:05:36 - Gaining control without losing trust 00:07:07 - Handling difficult customers with finesse 00:08:45 - The magic of labeling and mirroring 00:10:10 - Using whispers to calm the storm 00:11:05 - Knowing when to walk away 00:15:08 - The underrated power of an apology 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ Mentioned in this episode: LTV Shop Matik…
Episode 190: David Karp loves being a CS leader with all its ups and downs. But it's not for everyone. ⏱️ Timestamps: 00:00:00 - Intro 00:01:58 - Customer success is a roller coaster ride 00:04:19 - Not everyone is built for the ride 00:07:16 - Embracing unpredictability and teamwork 00:08:43 - Leadership must support the front lines 00:09:27 - Emotional resilience in customer success 00:12:02 - Serving customers in their critical moments 00:13:55 - Next up, the log flume? 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with David Karp: David's LinkedIn: https://www.linkedin.com/in/davidalankarp/ Mentioned in this episode: And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show! Matik The Segment…
1 Canaries in the coal mine | Parker Chase-Corwin 16:02
16:02 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った16:02
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったEpisode 189: The tech landscape is shifting rapidly. What part does customer success have to play? ⏱️ Timestamps: 00:00:00 - Intro 00:01:25 - Parker’s big question on CS 00:01:45 - AI, SaaS, and the market shift 00:04:16 - Should we care about disruption? 00:07:17 - Finding hope in a shifting industry 00:08:06 - The SaaS identity crisis 00:11:04 - Practical tips for staying ahead 00:11:49 - Is this really CS’s job? 00:13:13 - Wrapping up 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Parker Chase-Corwin: Parker's LinkedIn: https://www.linkedin.com/in/parkercorwin/ Mentioned in this episode: Matik LTV Shop…
Episode 188: Emily Deas has a unique chance to think about efficiency from the very beginning. ⏱️ Timestamps: 00:00:00 - Intro 00:02:27 - The challenge of scalable customer success 00:03:48 - Does everyone really want a personal touch? 00:05:35 - Choosing what NOT to do in customer success 00:07:19 - Segmenting customers for better service 00:09:03 - Generational differences in customer needs 00:10:03 - The power of checklists in CS operations 00:12:29 - Why standardized processes matter 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Emily Deas: Emily's LinkedIn: https://www.linkedin.com/in/emily-deas/ Mentioned in this episode: Matik LTV Shop The Segment…
Episode 187: Thomas Voigt already has his eyes on the horizon beyond artificial intelligence. ⏱️ Timestamps: 00:00:00 - Intro 00:01:08 - Thomas’ bold vision for CS 00:02:06 - The call for customer intelligence 00:04:41 - Why doesn’t this exist yet? 00:06:12 - Can CRMs handle the future? 00:07:26 - AI co-pilots: hype or innovation? 00:09:46 - The human roadblock to progress 00:12:03 - Parting thoughts 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Thomas Voigt: Thomas's LinkedIn: https://www.linkedin.com/in/thomas-voigt/ Mentioned in this episode: LTV Shop The Segment Matik…
Episode 186: Rob, Dillon, and special co-host Mickey Powell discuss how they'd recommend a newcomer learn CS from scratch. ⏱️ Timestamps: 00:00:01 - Intro 00:01:24 - No topic? Time to check Reddit 00:02:57 - Firehose time: learning in customer success 00:04:33 - A roadmap to mastering customer success 00:07:39 - Theory vs. tactics in professional growth 00:08:56 - The brutal honesty of Reddit comments 00:11:11 - Never stop learning, follow your curiosity 00:11:42 - Wrapping up! 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ Mentioned in this episode: LTV Shop Matik The Segment…
1 A digital customer success reckoning (Part 2) | Alex Turkovic 14:29
14:29 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った14:29
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったEpisode 184: Alex Turkovic joins the pod for a two-part series on - what else? - digital customer success. ⏱️ Timestamps: 00:00:00 - Intro 00:01:45 - Digital CX burnout is real 00:02:42 - Rethinking digital customer success 00:03:43 - Digital CS vs. CS at scale 00:05:13 - Automation: help or hindrance? 00:07:53 - The hybrid future of customer success 00:09:35 - The dark side of digital experiences 00:11:10 - Do what doesn't scale… for now 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Alex Turkovic: Alex's LinkedIn: https://www.linkedin.com/in/alexturkovic/ Mentioned in this episode: LTV Shop The Segment Matik…
1 A digital customer success reckoning (Part 1) | Alex Turkovic 13:51
13:51 「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入った13:51
「あとで再生する」 「あとで再生する」 リスト 気に入り 気に入ったEpisode 184: Alex Turkovic joins the pod for a two-part series on - what else? - digital customer success. ⏱️ Timestamps: 00:00:00 - Intro 00:01:45 - Digital CX burnout is real 00:02:42 - Rethinking digital customer success 00:03:43 - Digital CS vs. CS at scale 00:05:13 - Automation: help or hindrance? 00:07:53 - The hybrid future of customer success 00:09:35 - The dark side of digital experiences 00:11:10 - Do what doesn't scale… for now 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Alex Turkovic: Alex's LinkedIn: https://www.linkedin.com/in/alexturkovic/ Mentioned in this episode: Matik The Segment LTV Shop…
Episode 183: Holly Goodliffe tells us a tale of two conversations about building digital customer success processes. ⏱️ Timestamps: 00:00:00 - Intro 00:01:52 - The challenge of proving digital CS impact 00:03:40 - A framework for connecting CS to revenue 00:06:23 - From biscuits to business: Holly’s career shift 00:08:57 - Prerequisites for a successful digital CS program 00:10:49 - Digital CS is not magic—laying the groundwork 00:12:20 - The evolution of digital CS from hype to strategy 00:12:55 - Wrapping up! 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Holly Goodliffe: Holly's LinkedIn: https://www.linkedin.com/in/hollygoodliffe Holly's website: https://hollygoodliffe.com/ Mentioned in this episode: Matik The Segment LTV Shop…
Episode 182: Chris Pitman is beginning his entrepreneurial journey and finding inspiration from an ancient practice. ⏱️ Timestamps: 00:00:00 - Intro 00:02:02 - Facing challenges early in customer success 00:02:52 - Negotiating with toddlers and customers 00:05:52 - Stoicism in business and life 00:08:00 - The battle within: mindset over stress 00:09:01 - Defining your boundaries in CS 00:11:29 - Balancing success, family, and fulfillment 00:13:43 - Wrapping up! 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Chris Pitman: Chris's LinkedIn: https://www.linkedin.com/in/chris-pitman-3b86683a/ Mentioned in this episode: Matik LTV Shop The Segment…
Episode 181: Customer success vanishes tomorrow - what department do you move to? ⏱️ Timestamps: 00:00:00 - Intro 00:01:17 - Surviving a customer success layoff 00:02:10 - Is two years of CS experience enough? 00:03:33 - The "what if CS disappeared?" test 00:04:48 - Where would you go if not CS? 00:07:01 - The surprising path to customer marketing 00:08:13 - How Reddit viewed CS career pivots 00:09:18 - The hidden feeder system in tech 00:10:39 - Wrapping up! 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ Mentioned in this episode: Matik The Segment LTV Shop…
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