5 Steps To Growing Your Leadership Empathy

The Lazy CEO Podcast

In this episode of The Lazy CEO Podcast, host Jim Schleckser welcomes Rob Volpe, author of the book "Tell Me More About That." The discussion centers around empathy, a crucial trait for great leaders. The podcast explores how empathy is often misunderstood and considered a soft skill that leaders might struggle with. However, Rob highlights that empathy is about connecting with another person's perspective or feelings as they experience them to foster better understanding and relationships.

The conversation revolves around the five elements of empathy that can help leaders develop this essential skill. The first element is dismantling judgment, which involves recognizing and overcoming biases and preconceived notions. Rob encourages self-awareness and practicing curiosity to understand where judgments originate. He suggests keeping a judgment journal to become more aware of biases and stereotypes.

The second element is asking good questions. Leaders should employ open-ended, exploratory questions to gain deeper insights into people's perspectives and feelings. Rob advises reframing questions using "who, what, where, when, and how" instead of "why," as "why" can put people on the defensive.

Next, the podcast explores the importance of active listening. Active listening involves giving someone undivided attention, understanding both the spoken and unspoken aspects of communication. Leaders should pay attention to body language and context to comprehend the complete message being conveyed.

The fourth element is integrating into understanding. Rob clarifies that empathy does not require sacrificing one's own perspective but rather making room for others' viewpoints. He shares an exercise called the ice cream exercise, where individuals find common ground by discussing their favorite ice cream flavors.

Lastly, Rob emphasizes the significance of empathy in leadership, enhancing employee loyalty, a sense of belonging, and fostering innovation. Leaders can incorporate empathy into their decision-making process as a valuable data point that strengthens their leadership skills.

Overall, the episode highlights the importance of empathy in leadership and provides practical steps for developing this essential skill. By dismantling judgment, asking good questions, engaging in active listening, integrating into understanding, and applying empathy effectively, leaders can create a more empathetic and effective work environment.