Spectrum of Care

VHMA Manager to Manager

Today’s topic has been buzzing around the industry lately – spectrum of care. You've probably heard various opinions on this matter, but what exactly does it mean, and is it just another passing trend? Does it mean that there’s just one good way to do it or should plans be customized?

Joining the podcast today is Beth Fritzler, a DVM and CVPM in Seattle. With years of experience under her belt and a passion for personalized pet care, Beth is here to shed light on why tailored treatment plans are the way to provide care to as many animals as we can. From understanding the importance of flexibility in care options to empowering clients to make informed decisions, Beth will guide us through the ins and outs of navigating the spectrum of care.

Throughout this episode, we'll explore real-life scenarios and dive into the nuances of customizing care plans to meet each patient's unique needs (and personalities). And in addition to learning how the spectrum of care impacts a patient or client, you’ll also learn the impact it has on the team.

Show Notes:

[2:26] - Spectrum of care is broad and it encompasses all the different choices and levels of care that can be offered to patients and clients.

[4:34] - One trend is “Plan A or nothing,” but Beth explains what that means for patients and their owners.

[5:50] - It is important to know where to draw the line and make sure it is communicated to the team.

[8:08] - Be open to the idea that the plan needs to be tailored to the pet.

[10:14] - Veterinarians are responsible for their patients and looking for solutions to their health issues.

[11:57] - Each patient is different. Some pets need more care than others.

[13:33] - We need to encourage the team to listen to the pet owners. They know their pet better than anyone.

[15:07] - There’s nothing wrong with offering the “A” plan. But it is important to give the client time to think. It’s not always an easy decision and is not always financial.

[17:24] - You really don’t know what a client’s concerns are until you ask. Take the time to ask and answer questions.

[19:47] - Many concerns clients have seem like a big deal to them, but we can easily solve them by asking questions and customizing the spectrum of care.

[22:30] - A trend that started after the Covid-19 pandemic is the trimming down of hours and availability. It is time to revisit this thought as it limits potential care for pets.

[25:07] - Customizing the spectrum of care can also build empathy in staff members.

[27:52] - Don’t be afraid to step out of your comfort zone to offer something that a pet needs. That might be their best option.

Thank you for listening. Remember you are not in this alone. Visit our website for more resources.

Links and Resources:

• VHMA Web Page

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• VHMA on Linkedin