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Episode 241: Using Spot Booking to Enhance the Client Experience, Social Connections (and More)
Manage episode 413191172 series 2991340
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What We Cover In This Episode:
A look at a supportive, adaptable and appealing new yoga mat [0:56]
How clients can use the spot booking feature to select the equipment they want to use, where they want to sit, and more [4:28]
Some the ways it allows you to get detailed on how to visually represent the room to your booking clients [5:18]
More on the social aspect of spot booking [6:06]
What we’re doing with the ongoing development on the spot booking feature in fitDEGREE [7:20]
How fitDEGREE sets itself apart from other softwares that are offering spot booking [9:34]
Best practices for implementing spot booking in the smoothest way possible for everyone involved [11:34]
Tips for increasing retention and engagement using spot booking [15:50]
Actionable steps that you can take today to maximize the spot booking feature [16:52]
What to know about our new early access feature [19:58]
The importance of the key item’s icons [23:00]
Quotes:
“Clients have preferences on the piece of equipment that they use and where that equipment is located. Sometimes they follow a specific bike around the studio or a specific Pilates reformer around the studio, or sometimes they just like to be in the front row ori in the back row.” [Nick, 4:54]
“We already had this feature where clients could see what classes their friends are signed up for, but now they can actually see where their friends are sitting. So if they were to look at a map, they’ll see the instructor’s face where they’ll be, they’ll see spots that are taken by people that are not their friends, and they’ll see spots that are taken by their friends ” [Nick, 6:12]
“From the community aspect, it really amplifies the friends feature that we have and gives the friend connections more ammunition than it had before.” [Nick, 16:39]
LINKS:
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Visit the fitDEGREE Knowledge Base
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